dirty hotel, minimal breakfast
Since the hotel lost its Best Western Membership, it reduced all services to a minimum. Our room was "done" in literally 10 minutes! In the bathroom only towels were changed, no cleaning at all, the c... more
Since the hotel lost its Best Western Membership, it reduced all services to a minimum. Our room was "done" in literally 10 minutes! In the bathroom only towels were changed, no cleaning at all, the carpet in the room probably never had any contact with a vacuum cleaner. The breakfast "buffet" is open until 10.30 but if you want to have breakfast, get up early as by 9.30 you might to be too late, unless you like to have a piece of a very small part of a cheese which for 3 consecutive days no guest dared to touch. The location is good and the staff helpful. less
Paris_Louvre_Opera, Directeur général at Hotel Paris Louvre Opera, responded to this review
Thank you for taking the time to write to our future guests your comments about your stay.
To be fair, we did not loose the Best Western Membership, We decided to quit the brand as it was not profitable for us to belong to their portfolio, and besides from the fact that we left them, nothing has changed so far in our service providing.
I sincerely regret to read that our services were to a minimum and I wish you had spoke to me while you were here instead of leaving us such a score online afterwards.
I sincerely apologize if your room indeed was not clean enough and should you be willing to give me more details about your stay (name, room number etc.) I would like to investigate further and make the appropriate follow up. Please contact me at firstname.lastname@example.org referring to this comment.
We take pride of our breakfast, which is usually appreciated by most of our guests (as you can read in other reviews), thus I also regret that you felt this way about our buffet breakfast, and again, I wish we could have talked about it during your stay,
I do hope you will get in touch with me and look forward to it,
Meanwhile I thank you one more time for your detailed feedback and remain at your disposal,
Looking forward to your reply,