I wrote the below email to hotel management and I got no reaction:
Dear Mrs. Pitot,
I am writing to you with great disappointment about our recent stay at Best Western CDG. Let me describe the details below and will wait for your reaction on this as our discomfort was beyond description.
We arrived on Wednesday night (myself together with my 4 years old son) at midnight, after difficulties with our flights from Berlin (we were supposed to arrive at 8 p.m.). We were given room no. 308, what I assume is a family/connecting room. As you probably know this room connects with both its neighbouring rooms (306 and 310). At 1 a.m., in one of the two rooms, there were a few male guests (spanish speaking) who were talking very loudly, slambing the doors many times which made the internal doors (in between rooms) shake. We could basically hear everything that was happening in their room, plus the doors shaking at 1 a.m., I assume you can imagine how my 4 years old child was feeling. Finally we could go to sleep but our neighbours had an early flight so they started again very early morning with the same noise (loud talking, door slambing, etc).
Second night my husband and his father arrived and we asked to book one of the two neighbouring rooms so that we at least decrease the discomfort of connecting rooms only to 1 out of 2. This time, there was a guest who wanted to sleep next door and who was disturbed by my son making controlled noise at 9 p.m. (which is totally understandable). So the lady at the reception came to our door and told me with these words “Madame please put your kid to sleep, he is disturbing other guests”. I would like to understand what is the procedure you envisage to put a kid to sleep at 9 in the evening. Next morning, early in the morning, the cleaning personnel was cleaning the neighbouring room – loud slambing of the doors, making huge noise with all the bathroom objects (garbage bin, shower, cleaning devices), singing, etc. Again I believe you can imagine all the noise was happening just like she was in our room because of the connecting door.
Third night, again at 1 a.m. we had neighbours. Again spanish speaking, this time women, minimum 3. They were talking extremely loudly, taking showers, blow drying their hair, talking from the room so that they could hear from the bathroom, making video calls with loud speaking again. It all lasted until 2 a.m. when I went to reception and complained. While complaining I specifically mentioned at least not to have cleaning ladies anywhere near our room the next day as it was important for my son to sleep a little later (we had a flight in the evening and I knew he will not be able to have his afternoon nap). Next morning, cleaning lady was in our room at 8.30 a.m. I believe no need to comment more.
We had 2 rooms and paid around 1,000 EUR in total for this absolutely disturbing experience. The staff at the reception was friendly and we were refunded 60 EUR in the last day for breakfast but considering the level of continuous discomfort we experienced I expect a significant reduction to our accomodation price. I believe to pay 200 EUR/room/night for this level of service is not acceptable. less