Stranger tries to enter room at 1:00 a.m. No one at hotel helps!
TO WHOM IT MAY CONCERN,
I was a guest at your hotel Sunday, July 15 until the morning of July 16. My traveling companions and I spent the evening at your hotel as our last stop of a 15 day stay in France. This was my first trip to Europe. Prior to around 1:00 a.m on July 16, it was an amazing experience.
After checking into your hotel, my friends, Mr. and Mrs. S.and I, enjoyed watching a bit of the World Cup followed by dinner in your restaurant. We retired early in order to get rested for our upcoming day of travel home to the United States.
At about 1:00 a.m., I was jolted from a sound sleep from someone trying to open my hotel room door. I ran to the door and looked through the peephole. I saw a man standing at my door trying to open the door. I screamed, "NO!". The man kept trying to open the door. More emphatically, I screamed, "NO!!!". The man continued to try to gain entry. I screamed even louder, " GO AWAY!!!". Finally, after what seemed like hours, the man left my doorway. I watched through the peephole for some time.
I made my way to the phone to call the number listed on my hotel card in case of emergency. The person I talked to simply said, "sorry" and asked for my name. NOTHING else. No offer to send security to my room. NOTHING, NOTHING, NOTHING. I was terrified and shocked to not receive ANY support from anyone in your hotel.
I called my husband in the United States. Of course, he couldn't do anything from across the ocean. He told me to call the hotel, but did I mention that they did NOTHING for me.
I hated to wake my friends, but I felt I had no choice. At after one o'clock in the morning, I called my friends and asked for my male friend to come and retrieve me from my room ( I did not feel safe leaving on my own) so that I could interrupt their night and sleep in their room as I was much too terrified to sleep in room 501.
After safely getting tucked into my friend's room, it took over two hours for me to calm down enough to go to sleep.
In the morning, by the light of day, I returned to my assigned room to get my things and myself prepared for leaving. I found that my key would not work. I went down to the desk to get my key working and to again tell my story of the early morning. I was asked why I didn't call. But I DID CALL!!!!
The woman at the desk in the morning offered to have security go up with me that morning, while it was daylight. Although I appreciated the gesture, NO ONE was willing to help me at the hotel at 1:00 a.m. when my safety was being threatened. NO ONE at the hotel. NO ONE!
As my friends and I checked out and my friends mentioned their concern about what happened to me, we were offered breakfast??? Breakfast...in exchange for my terror?
I looked at my key. I took a picture of my key (attached). It seems to me that I have not been the first to have such an experience at the Best Western Paris Cdg Airport hotel.
Since you have cameras posted in your hotel, I am sure you will see the man at my door and shortly after, see my male travel companion arrive to retrieve me and my luggage in the middle of the night.
What I am asking for is not for breakfast, or a free stay, or a robe. What I am asking for is to be the very LAST guest to ever have this type of experience in your hotel.
Mary Presson Roberts less