Basic hotel, disappointing breakfast
07/10/2019 Andrew G, Toronto, Canada
Room basic but dated...ok for “night before flight”. Bought room with breakfast option. Breakfast opens at 05:30...told no hot breakfast or even croissants/choc au pain until later. Left at 06:05 an... more
Room basic but dated...ok for “night before flight”. Bought room with breakfast option. Breakfast opens at 05:30...told no hot breakfast or even croissants/choc au pain until later. Left at 06:05 and still no hot options....no idea when hot options available. less
bestwesterncdg, Responsable réception at Best Western Paris CDG Airport, responded to this review
Dear Andrew G,
Thank you for completing the survey regarding your recent stay at the Best Western Paris Cdg.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Some of our rooms need to be renovated and we are expecting some refurbishment anytime now. Regarding the opening time of the breakfast room, it should be open from 5:30 till 10:30 every day of the week. We had a maintenance issue on Monday morning and that is the reason why there was no cooked food at the buffet before 6am. I am sorry that you could not enjoy our full breakfast as we have a chef who does his utmost to offer a vast range of products. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
When your travels next bring you to stay in Paris, I will be more than happy to make all of the arrangements for you so they receive my personal attention, so please do not hesitate to contact me at any time to assist you.
Chef de réception