Way more comfortable in summer
29/12/2016 Kay L, Calgary, Alberta, Canada
In summer this property is 4.5 stars, in winter 2.5. Got stuck in snow entering property because it was Christmas nothing shovelled, our car had low clearance from heavy load. After unloading my hus... more
In summer this property is 4.5 stars, in winter 2.5. Got stuck in snow entering property because it was Christmas nothing shovelled, our car had low clearance from heavy load. After unloading my husband was looking forward to a hot bath to warm up for his cold. No hot water (10 min running tub tap), just luke warm, he was more chilled after bath; maybe 30 min hot water might arrive. Bathroom window leaked cold air. Heater made loud noise for 15 sec every 15 minutes, thankfully we were able to sleep through it. Bed and pillows comfortable as usual, soft and cozy. The draw of this property was free breakfast in restaurant. Except it looked so cold outside, I had no desire to walk across the parking lot when my body was still half asleep, so I made my own hot tea and fruit breakfast in the room. I would go back in summer, not winter. less
Scott L, Guest Relations Manager at BEST WESTERN Paradise Inn & Resort, responded to this review
Thank you for staying with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations during the cold season. When the snowy weather hit during the holiday we were unable to get work done on our snow plowing equipment. Also we have recently put in new hot water heaters that seem to work better when we have more people in house. If you do come into this area you can ask for a room closer to the water heaters. Sorry again, and we will be looking forward to serve you next time you stay with us.