Typically a decent place to stay, but our last visit was disappointing
We overnighted here last week. We have stayed here 4x before, and have always had a good experience, but after our last stay, we were disappointed and will not be returning.
This trip was during the ... more
We overnighted here last week. We have stayed here 4x before, and have always had a good experience, but after our last stay, we were disappointed and will not be returning.
This trip was during the Covid pandemic, and the room appeared clean. But they couldn't tell us if the room had been empty for 24 hours; the front desk said only the housekeeping staff knew that.
The TV only got one station, Fox News. When I called to report this problem, I was told someone would come and fix it, but we never heard from anyone again.
We never received a survey for our stay - first time ever.
Due to the pandemic, breakfast was a breakfast burrito, yogurt, and fruit. I asked if there was anything they could provide that was dairy-free, but the restaurant onsite wasn't willing to budge to help at all, so only one of us were able to eat breakfast. (Most hotels and restaurants are happy to make a piece of plain toast or provide a hard boiled egg, oatmeal, cold cereal, or some easy, quick solution to help with special dietary needs).
We'll be skipping this hotel (and hotel chain) next trip, as they seem to have taken a political stand, which is disappointing. less
Scott Lichfield, General Manager at Best Western Paradise Inn & Resort, responded to this review
Thank you for your stays.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We have had some challenges with this COVID and I'm sorry that they effected you in the way that they did. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I'm not sure why the servers refused to make you toast. We did not have a cook that morning because he was quarantined until his wife received results of a COVID test (it was negative) and we are short handed in the cooking department at this time. I have spoken to the servers and they have a better understanding of what they can do if something like this were to happen in the future.
I hope you will reconsider staying with us again. If you do please ask to speak with me personally so I can make sure your stay is better.
Thank you again for staying with us.
Sincerely,
Scott Lichfield
Assistant General Manager