Overall Good - but no late check out
05/10/2016 Brooklet425, Austin, Texas
For the most part this was a good stay. The hotel itself is fine. The room was clean, and looked fairly new. The price is right and the location is excellent for getting to anywhere on the southside o... more
For the most part this was a good stay. The hotel itself is fine. The room was clean, and looked fairly new. The price is right and the location is excellent for getting to anywhere on the southside or the Island easily.
My only issue was the lack of willingness to accommodate guests with late check out requests. Especially when the hotel isn't even close to being completely booked. We were in town for a 5K on the island. Check out was 11am. By the time our race ended and we got back to the hotel it was already 10:30 am. When we checked in the night before, we asked if we could get a late check out - at noon...only an hour late. We wanted to be able to come back, take a shower after the race, and then check out. The guy at the front desk was adamant that they never allow late check outs and would make no exceptions. I rarely need a late checkout, but the few times I have asked other hotels for one, they have always been more than willing to give me an extra hour. So that was frustrating and didn't really make us happy. We ended up not having time to take a shower post race, which was pretty annoying. Not the end of the world by any means, but it was enough to give me a slightly negative view of this hotel.
So if you are not going to be running an early morning 5K and have no reason to ask for a late checkout, then this hotel is perfect. But plan accordingly. If you have any reason to believe that you might need a late checkout then another hotel that is a bit more accommodating is probably a better choice for you. The 5K that we ran is one that I have run for 3 straight years. The first two years I lived in Corpus, so I had no need for a hotel. When we come back to run it for a 4th year, we will choose another hotel to stay in this time. less
Vijay J, General Manager at BEST WESTERN Paradise Inn, responded to this review
Thank you for taking the time to share your feedback your recent stay at BEST WESTERN Paradise Inn. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. One thing i want to let you know that our check out time is Noon.