Room for Improvement
05/03/2019 bcdownie2, Alberta, Canada
1 night stay. Room stunk. Toilet was loose on mount and rocked from side to side to the point we felt it might tip over. To be fair to the hotel we noticed the stink immediately and thought the roo... more
1 night stay. Room stunk. Toilet was loose on mount and rocked from side to side to the point we felt it might tip over. To be fair to the hotel we noticed the stink immediately and thought the room was just musty and needed to be aired out. We went out to eat and came back late and found the toilet issue. A bit too late to change rooms. As long as the bathroom fan was on and the bathroom door was closed the room smelled ok. We left the fan on most of the night. The staff were all great. We reported the smell and toilet issue on checkout in the morning. The breakfast was great. The room was clean. I would not have made mention about the smell if other guests had not complained about the same issue in reviews over the last couple years. They apparantly are not dealing with the problem. You should not have to complain at the desk about an odor issue. The staff should deal with rooms that smell without guests having to complain. We will not stay there again. less
Paradise I, Front Office Manager at Best Western Paradise Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Paradise Inn