NO HOT WATER
28/07/2019 garlue, Austin, Texas
Stayed in Room 116. No hot water, told the front desk the night I checked in, said the manager would contact me the following morning. Never heard from the manager. Upon check out I informed the fr... more
Stayed in Room 116. No hot water, told the front desk the night I checked in, said the manager would contact me the following morning. Never heard from the manager. Upon check out I informed the front desk that I didn’t have hot water in the morning either. The response I received was “you have to turn it to the cold side to get cold water.” The same guy that told me that is the guy that checked me in and should have said that when I checked in IF it was true. It in fact was not true, I tried it both ways and left it running for at least 10 mins the three times I attempted to shower. The room was on par but the service I received and lack of compensation for no hot water leaves a very bad taste in my mouth and will steer away from Beat Western in my future travels. less
Paradise I, Front Office Manager at Best Western Paradise Inn, responded to this review
Dear Garrett Lueck,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Best Western Paradise Inn