Beware the "Exterior Rooms"
16/10/2017 damianm777, Hillside, United States
We were not satisfied with this hotel. We actually decided to stay at another hotel during the weekend. Apparently this BW location is a hotel building, with some "exterior" motel that must have bee... more
We were not satisfied with this hotel. We actually decided to stay at another hotel during the weekend. Apparently this BW location is a hotel building, with some "exterior" motel that must have been purchased by the franchise. When I booked I was not aware of this, nor did I see any information about this online. So when we checked in, to our surprise, we were put in a motel room outside. Unacceptable. We booked a HOTEL, not a motel. The room was about $110 a night plus taxes/fees. That is not a motel room price. There is no way we would book a hotel room and would be ok with being moved to a motel room. There is a difference. And the manager made no effort to correct this situation, only offered a 10% discount on an "interior" room which was already around $200/night. So we asked to just cancel our reservation because we feel like we were mislead when booking the room, but the manager would not give us a refund. So finally we just left out and ate the cost of the room ($125) and we found a HOTEL room at another location at $95/night which was actually inside the hotel building. We are very upset with the false advertisement and the lack of service by the management. Thank You. less
Hotel_Management0214, General Manager at Best Western Paradise Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Please be advised, when booking through Expedia, at the property level we don't have the ability to modify reservations. For future reservations, booking directly with the property allows for better accommodations.
If we can provide any assistance, please don't hesitate to contact us at 217.356.1824.