Best Western Papilio Hotel

Jalan A Yani no 176-178, Surabaya, 60235, Indonesia
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Best Western Papilio Hotel

Modern, stylish and well-equipped, Best Western Papilio Hotel promises international comfort and cutting-edge facilities at an affordable price. Conveniently located in the southern part of Surabaya, Indonesias second largest city, the hotel is just show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00
Jalan A Yani no 176-178, Surabaya, 60235, Indonesia

Reviews of Best Western Papilio Hotel

Traveller Overview:
4.0 Rating: 276 reviews
Excellent 26%
Very Good 48%
Average 19%
Poor 4%
Terrible 1%
Rating

missbebas, wrote review 12/12/2020

COVID-19 Worst Protocols!

Had to leave the bfast quick and checked out early, it was a nightmare. In bfast area, despite all visitors were given plastic gloves to take foods and all hotel servers are wearing masks, the greeter... more

Owner Response
Best Western Papilio Hotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. missbebas, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. We have noted your comment and we will concern to this issue. We will follow up this matter for our improvement immediately. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Agus Anom Suroto General Manager
Rating

hensapgun, wrote review 01/11/2020

Nice hotel

Good location hotel with good view, big rooms, Only 2 lift elevators will be not enough if hotel full. Car park too narrow, need specialattention to get in and out and limited spaces . Overall its go... more

Owner Response
Best Western Papilio Hotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. hensapgun, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude for your stay at Best Western Papilio Hotel. Thank you very much for sharing your comment and also your constructive feedback. Responding to the inconvenience, we do really apologize. We will always try give the great product and excellent service for all the guest. We do really hope to be one of your destination on your next trip. Best Regards, Agus Anom Suroto General Manager
Rating

bayusetiawan199, wrote review 07/09/2020

Pleasure Stay

It was a pleasure to stay here with all of their warm services. Every staff greeted me very well and kindly, I got to the 29th floor with an amazing view of Surabaya. The evening tea surprised me at ... more

Owner Response
Best Western Papilio Hotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms.bayusetiawan199 , Warmest Greetings from Best Western Papilio Hotel Surabaya... Thank you so much for selecting Best Western Papilio Hotel as a place for you to stay. We are really grateful for your reviews about this hotel. Your satisfaction is very important for us, then we are very pleased to be your next destination in the near future. We are looking forward to welcome you back again. Best Regards, Agus Anom Suroto General Manager
Rating

Rahadhian, wrote review 23/02/2020

Short stay

My friend booked this hotel for short stay during business trip. I arrived at the hotel very late at night, but their welcome greetings was awesome. Very quick check in process, and the room was grea... more

Owner Response
BWPapilioHotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. Rahadhian, Warmest Greetings from Best Western Papilio Hotel Surabaya... Thank you very much for your stay at Best Western Papilio Hotel and sharing your nice feedback. We are very excited to know that you have a good experience during your stay here. For sure, we will always improve our product and our service to make the guest feel pleased. We look forward to welcome you back in Surabaya and give the best service for you. Best Regards, Agus Anom Suroto General Manager
Rating

budihartah, wrote review 11/12/2019

favorites hotel in heart of the city

It being a short business to nearby work destination. Hotel location near to airport, high way access is nearby, how ever, since the up front street is double line, to reach hotel need to to pass craw... more

Owner Response
BWPapilioHotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms.budihartah, Warmest Greetings from Best Western Papilio Hotel Surabaya... Thank you so much for selecting Best Western Papilio Hotel as a place for you to stay. We are really grateful for your reviews about this hotel. Your satisfaction is very important for us, then we are very pleased to be your next destination in the near future. We are looking forward to welcome you back again. Best Regards, Agus Anom Suroto General Manager