Best Western Papilio Hotel

Jalan A Yani no 176-178, Surabaya, 60235, Indonesia
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Best Western Papilio Hotel

Modern, stylish and well-equipped, Best Western Papilio Hotel promises international comfort and cutting-edge facilities at an affordable price. Conveniently located in the southern part of Surabaya, Indonesias second largest city, the hotel is just show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00
Jalan A Yani no 176-178, Surabaya, 60235, Indonesia

Reviews of Best Western Papilio Hotel

Traveller Overview:
4.0 Rating: 279 reviews
Excellent 26%
Very Good 48%
Average 18%
Poor 4%
Terrible 1%
Rating

Jigrak, wrote review 28/03/2021

Nice transit hotel

Spend only one night during road trip from Jakarta - Banyuwangi. Strategically located outside Wonokromo toll exit. Comfortable bed for a good night sleep. The only downside is they only have 2 elevat... more

Owner Response
Best Western Papilio Hotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. Jigrak, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude for your stay at Best Western Papilio Hotel. Thank you very much for your feedback. Yet, please accept our apologies for the inconvenient. We will use your comment as a note for our improvement. We do still really hope to be one of your destination on your next trip. Best Regards, Agus Anom Suroto General Manager
Rating

aprillia55, wrote review 02/03/2021

Short holiday with happiness

Too happy to spend your weekend here. The ambience, the staff ,breakfast, and all facilities would make you out of town . Go get your vacation nearby during this pandemic . I would highly reccomen you... more

Owner Response
Best Western Papilio Hotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. aprillia55, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude since you have chosen Best Western Papilio Hotel and shared your nice reviews. We are very excited to know that you have a great experience during your stay. Once again, thank you very much and we are waiting for your next visit. Best Regards, Agus Anom Suroto General Manager
Rating

dickmomol, wrote review 16/02/2021

Nice staycation and wonderful service

Very satisfied staycation with my family. We should Thankyou for all support and assistance specially from mrs NANDA, unforgetable moment from my wife for romantic surprise to gave delicious birthday... more

Owner Response
Best Western Papilio Hotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. dickmomol , Warmest Greetings from Best Western Papilio Hotel Surabaya... Thank you so much for selecting Best Western Papilio Hotel as a place for you to stay. We are really grateful for your reviews about this hotel. Your satisfaction is very important for us, then we are very pleased to be your next destination in the near future. We are looking forward to welcome you back again. Best Regards, Agus Anom Suroto General Manager
Rating

missbebas, wrote review 12/12/2020

COVID-19 Worst Protocols!

Had to leave the bfast quick and checked out early, it was a nightmare. In bfast area, despite all visitors were given plastic gloves to take foods and all hotel servers are wearing masks, the greeter... more

Owner Response
Best Western Papilio Hotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. missbebas, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. We have noted your comment and we will concern to this issue. We will follow up this matter for our improvement immediately. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Agus Anom Suroto General Manager
Rating

hensapgun, wrote review 01/11/2020

Nice hotel

Good location hotel with good view, big rooms, Only 2 lift elevators will be not enough if hotel full. Car park too narrow, need specialattention to get in and out and limited spaces . Overall its go... more

Owner Response
Best Western Papilio Hotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. hensapgun, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude for your stay at Best Western Papilio Hotel. Thank you very much for sharing your comment and also your constructive feedback. Responding to the inconvenience, we do really apologize. We will always try give the great product and excellent service for all the guest. We do really hope to be one of your destination on your next trip. Best Regards, Agus Anom Suroto General Manager