Best Western Papilio Hotel

Jalan A Yani no 176-178, Surabaya, 60235, Indonesia
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Best Western Papilio Hotel

Modern, stylish and well-equipped, Best Western Papilio Hotel promises international comfort and cutting-edge facilities at an affordable price. Conveniently located in the southern part of Surabaya, Indonesias second largest city, the hotel is just show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00
Jalan A Yani no 176-178, Surabaya, 60235, Indonesia

Reviews of Best Western Papilio Hotel

Traveller Overview:
4.0 Rating: 272 reviews
Excellent 26%
Very Good 49%
Average 19%
Poor 4%
Terrible 0%
Rating

bayusetiawan199, wrote review 07/09/2020

Pleasure Stay

It was a pleasure to stay here with all of their warm services. Every staff greeted me very well and kindly, I got to the 29th floor with an amazing view of Surabaya. The evening tea surprised me at ... more

Owner Response
Best Western Papilio Hotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms.bayusetiawan199 , Warmest Greetings from Best Western Papilio Hotel Surabaya... Thank you so much for selecting Best Western Papilio Hotel as a place for you to stay. We are really grateful for your reviews about this hotel. Your satisfaction is very important for us, then we are very pleased to be your next destination in the near future. We are looking forward to welcome you back again. Best Regards, Agus Anom Suroto General Manager
Rating

Rahadhian, wrote review 23/02/2020

Short stay

My friend booked this hotel for short stay during business trip. I arrived at the hotel very late at night, but their welcome greetings was awesome. Very quick check in process, and the room was grea... more

Owner Response
BWPapilioHotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. Rahadhian, Warmest Greetings from Best Western Papilio Hotel Surabaya... Thank you very much for your stay at Best Western Papilio Hotel and sharing your nice feedback. We are very excited to know that you have a good experience during your stay here. For sure, we will always improve our product and our service to make the guest feel pleased. We look forward to welcome you back in Surabaya and give the best service for you. Best Regards, Agus Anom Suroto General Manager
Rating

budihartah, wrote review 11/12/2019

favorites hotel in heart of the city

It being a short business to nearby work destination. Hotel location near to airport, high way access is nearby, how ever, since the up front street is double line, to reach hotel need to to pass craw... more

Owner Response
BWPapilioHotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms.budihartah, Warmest Greetings from Best Western Papilio Hotel Surabaya... Thank you so much for selecting Best Western Papilio Hotel as a place for you to stay. We are really grateful for your reviews about this hotel. Your satisfaction is very important for us, then we are very pleased to be your next destination in the near future. We are looking forward to welcome you back again. Best Regards, Agus Anom Suroto General Manager
Rating

rr902019, wrote review 31/10/2019

Stay at Papilio

We had a great stay! Thanks to April who arranged everything for us, she speaks fluently english and made us feel like VIP! The hotel itself is nice and clean, breakfast, lunch and diner were good. ... more

Owner Response
BWPapilioHotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. rr902019, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude since you have chosen Best Western Papilio Hotel and shared your nice reviews. We are very excited to know that you have a great experience during your stay. Once again, thank you very much and we are waiting for your next visit. Best Regards, Agus Anom Suroto General Manager
Rating

jjjoana, wrote review 10/10/2019

Good Hotel

We stayed here on our last night in Surabaya! Room was clean and big. We got a high floor so we had a view of the city. We mostly took a Grab to get around that day but it seems that malls were all ju... more

Owner Response
BWPapilioHotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. jjjoana, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude for your stay at Best Western Papilio Hotel. Thank you very much for your feedback. Yet, please accept our apologies for the inconvenient. We will use your comment as a note for our improvement. We do still really hope to be one of your destination on your next trip. Best Regards, Agus Anom Suroto General Manager