Best Western Papilio Hotel

Jalan A Yani no 176-178, Surabaya, 60235, Indonesia
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Best Western Papilio Hotel

Modern, stylish and well-equipped, Best Western Papilio Hotel promises international comfort and cutting-edge facilities at an affordable price. Conveniently located in the southern part of Surabaya, Indonesias second largest city, the hotel is just show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Papilio Hotel

Traveller Overview:
4.0 Rating: 270 reviews
Excellent 25%
Very Good 49%
Average 19%
Poor 4%
Terrible 0%
Rating

budihartah, wrote review 11/12/2019

favorites hotel in heart of the city

It being a short business to nearby work destination. Hotel location near to airport, high way access is nearby, how ever, since the up front street is double line, to reach hotel need to to pass craw... more

Owner Response
BWPapilioHotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms.budihartah, Warmest Greetings from Best Western Papilio Hotel Surabaya... Thank you so much for selecting Best Western Papilio Hotel as a place for you to stay. We are really grateful for your reviews about this hotel. Your satisfaction is very important for us, then we are very pleased to be your next destination in the near future. We are looking forward to welcome you back again. Best Regards, Agus Anom Suroto General Manager
Rating

rr902019, wrote review 31/10/2019

Stay at Papilio

We had a great stay! Thanks to April who arranged everything for us, she speaks fluently english and made us feel like VIP! The hotel itself is nice and clean, breakfast, lunch and diner were good. ... more

Owner Response
BWPapilioHotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. rr902019, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude since you have chosen Best Western Papilio Hotel and shared your nice reviews. We are very excited to know that you have a great experience during your stay. Once again, thank you very much and we are waiting for your next visit. Best Regards, Agus Anom Suroto General Manager
Rating

jjjoana, wrote review 10/10/2019

Good Hotel

We stayed here on our last night in Surabaya! Room was clean and big. We got a high floor so we had a view of the city. We mostly took a Grab to get around that day but it seems that malls were all ju... more

Owner Response
BWPapilioHotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. jjjoana, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude for your stay at Best Western Papilio Hotel. Thank you very much for your feedback. Yet, please accept our apologies for the inconvenient. We will use your comment as a note for our improvement. We do still really hope to be one of your destination on your next trip. Best Regards, Agus Anom Suroto General Manager
Rating

SantosoL10, wrote review 07/09/2019

Good Hotel, friendly service, good breakfast

Booked the hotel because it is near my relatives. So, the location was my initial primary criteria. Checkin was easy and very friendly, of course it doesn’t hurt that I am fluent in Indonesian. Bre... more

Owner Response
BWPapilioHotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. SantosoL10, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude for your stay at Best Western Papilio Hotel. Thank you very much for sharing your comment and also your constructive feedback. Responding to the inconvenience, we do really apologize. We will always try give the great product and excellent service for all the guest. We do really hope to be one of your destination on your next trip. Best Regards, Agus Anom Suroto General Manager
Rating

Arjuna93, wrote review 22/08/2019

Location is okay, elite recognition is not

Property is okay as an airport hotel: location is close to airport, rooms are clean and decent. Elite recognition is nearly absent however. Check-in been a nightmare, betting Diamond upgrade took esca... more

Owner Response
BWPapilioHotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. Arjuna93, Warmest Greetings from Best Western Papilio Hotel Surabaya... We would like to express our gratitude for your stay at Best Western Papilio Hotel. Thank you very much for your constructive feedback. Please accept our apologies for the inconvenient. For sure we will improve the quality of our service. We do still really hope to be one of your destination on your next trip. Best Regards, Agus Anom Suroto General Manager