Absolute luxury with amazing service
24/02/2019 sylik_007, Melbourne, Australia
The staff were wonderfully polite, friendly and helpful right from checking in through to parking and check out. The room was spacious, elegant and very clean. The bed was super comfortable and was a ... more
The staff were wonderfully polite, friendly and helpful right from checking in through to parking and check out. The room was spacious, elegant and very clean. The bed was super comfortable and was a pleasure to sleep in. The bathroom was stylish with a large shower (With hot water). The buffet breakfast was amazing with lots of options to satisfy all tastes eg. traditional food, a chef on hand to make fresh omelettes or eggs to your liking, cereal / toast, a plethora of hot food options as well as fruit and a pastry / dessert bar. There are some cheaper accommodation options in Surabaya and if those wanting just a room for as cheap as possible this place may not be the option for you. However, for a little extra this hotel offers a whole lot more for your dollar. less
BWPapilioHotel, General Manager at Best Western Papilio Hotel, responded to this review
Dear Mr/Ms. sylik_007,
Warmest Greetings from Best Western Papilio Hotel Surabaya...
Thank you very much for your stay at Best Western Papilio Hotel and sharing your nice feedback. We are very excited to know that you have a good experience during your stay here. For sure, we will always improve our product and our service to make the guest feel pleased. We look forward to welcome you back in Surabaya and give the best service for you.
Agus Anom Suroto