Funny how the description of this hotel beings with: Everyone needs a place to lay their weary head. This was me after a six hour drive from Dallas and six hours hiking in Palo Duro Canyon in hot and humid weather before coming to the hotel. I was exhausted and stiffening up. Plus there was a thunderstorm approaching so I wanted to check in and get my baggage inside right away. Not happening with Sara at the front desk.
Once I got past the crowd of trashy people hanging out in the parking lot, I went inside and the front desk agent (Sara) answered the phone instead of checking me in. It was a loooong conversation. Normally I'm very patient, but again I'm exhausted and don't want to get caught in a downpour. Sara didn't even bother acknowledging my presence. I realize I likely looked sweaty and gross, but I cannot be the only person who shows up after visiting the canyon. She treated me like an unwanted homeless person instead of a valued paying customer.
I waited around and finally just left to go get gas right across the street. When I got back the trashy people in the parking lot at least had left. Went back inside and Sara was not there. However, there was a sign saying if there is no one at the front desk it’s because they are assisting a guest. Nonsense. Sara was NOT assisting a guest.
I went back out to my car frustrated. All I want to do is check into my room!! It shouldn't be this difficult!! Tried to Google somewhere to get food, but could not get the map to come up since I wasn't connected to the wifi. I also tried to look up the Holiday Inn Express next door as I was getting fed up and just wanted a room and a shower. If Sara won't let me check in, maybe Holiday Inn will. But I was certain I'd get hit with a no show fee despite that fact that I showed and simply could not get Sara to check me in.
So I tried a third time and Sara was still not there but now the sign is gone. Unbelievable. I rang the bell and Sara finally came out. I asked if I could check into my room. She was snotty and rude to me like I'm putting her out just by wanting her to do her job. Great southern hospitality. Plus they’re not requiring anyone to wear masks during the pandemic. Of course not. Did not see any sanitizer anywhere either even though the website says it is supposed to be there. I also had a feeling that Sara would put me in the worst room. Sure enough, dirtiest room I’ve ever stayed in. Good job Sara!
My room was on the third floor #317. The carpet in front of the elevator on the third floor had a huge disgusting stain. Doesn’t look like the carpet had been vacuumed or the elevator cleaned. At first I was impressed when I walked into the room, but upon actually using it I realized it was set up in a strange manner. There was a large sitting area when first entering the room which also had the desk. That means the desk was far away from the tv which was on the other side of the room closer to the bed. When I turned the tv on it didn’t even work due to the rain. No stations were coming in at all. Eventually they came on later. At least the wifi worked. No pen or paper. These people don’t wear masks and yet they’re not going to leave a pen due to Covid? Ridiculous. No laundry bag either.
Upon taking a shower, the shower faucet didn’t look wiped down but I initially thought it might just be hard water stains. No. The shower was not cleaned. There were multiple hairs on the walls. Also the tub barely drained. The water (in a tub that had not been cleaned) was up to my ankles ewwww. The water pressure was good, but the shower head was full of limescale so the streams went everywhere. Then upon looking at the bathroom door, I noticed hairs there too. That means no one is wiping down the door where people touch it during a pandemic. The toilet had a weird push button flushing mechanism meaning the lid had to be put down every time you wanted to flush The towels were very large so that was a plus. (The only plus)
In checking the nightstand drawers and wiping things down, I noted that one of them was wedged against the wall and wouldn’t open. When did the housekeeper last check it? The fridge worked but was lopsided. It was very small but in a much larger cupboard. Had a tiny freezer that barely fit my ice packs for my cooler. Pretty sure there was a stray noodle on the back wall of the fridge. Didn't bend that far down to look. Could be a stain, but I’m pretty sure it was food. Once the tv came back on, I could hear the tv from the room next door. Great.
No view other than the gas station across the street. Another thing to note was it had rained earlier in the day and this town apparently doesn't have proper street drainage so directly in front of the hotel the street basically turned into a lake. Not fun to drive in and too deep to walk across the street if you just wanted to go to the gas station for snacks. I likely will be back to the area to return to Palo Duro Canyon, but I will NOT stay here ever again. less