Best Western Palo Duro Canyon Inn & Suites

Clean the room! Check in time was 3:00 pm and the room wasn't 'ready' until 6:30 pm. The check in clerk apologized and promised to call when the room was ready. We went next door to a restaurant and never received a call. We returned at 6:30 to receive a terrible room. It was extremely dirty. Bug and toilet paper on the bathroom floor, a piece of pizza crust in the ice bucket and the carpet looked like it hadn't been vacuumed in weeks. The bathtub was caked in soap scum and the hair dryer cord and label were filthy. Only one luggage cart was available. When we complained about the cleanliness, the manager said she changed the sheets herself and assured us that they were clean. The housekeeper standing behind her just rolled her eyes. Next time we will stay at the Holiday Inn next door. This motel had very few people staying there so the room should have been ready and clean when we arrived. The Holiday Inn next door was packed. I now understand why. We were given a mere discount from $88 to $70 but that did not compensate for the frustration we felt. less

Keep the bath towels,hand towels, wash cloths clean. Keep the sheets on the beds changed with clean sheets. Keep the TV's working. Keep the rooms, hallways, and facilities clean. Keep the drink machines full, so one does not have to leave the facilities to go buy a drink. Keep regular coffee in the rooms and you should never run out of coffee during breakfast. Should I go on or do you have the picture? less

We chose to stay at this hotel because it was a Best Western and because AAA had given it a high rating. Despite receiving a warm welcome when we checked in, the rooms were not clean. Upon receiving our concerns, we were moved to different rooms, which unfortunately, were not much cleaner than the first ones. The dining room also was quite unclean and the trash containers were running over. I hope that management will address these concerns as it really is a nice hotel. less

I booked the hotel because it was close to WTAMU. We were coming up for new student orientation. We checked in after 4:00 and the room was still being cleaned. The vending machine was out of product the entire stay (2 nights). There were two large parties at the hotel - a family reunion group and a wedding party. So in the morning the breakfast was very busy and on Sunday by 8:30 - there was no food out. Bagels had mold on them. Trash cans in the breakfast area was overflowing with trash. The bed was comfortable but bring your own pillow. The room had a ceiling fan. I thought it was odd but was glad it was there because we could not get the room cool enough. For the price, I will stay in Amarillo next time and get a better room. less

The hotel was nice and convenient for visiting Palo Duro Canyon. The only issues we had were there was hair all over our bed so we had to call and get the bedding replaced. Also, the breakfast was good but they were unprepared for the amount of guests they had. They were running out of everything for breakfast. Other than that we really enjoyed are stay there. less