Best Western Palo Duro Canyon Inn & Suites

2801 4th Avenue, Canyon, Texas, 79015-4227, United States
based on 640 reviews Trip Advisor Logo
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Best Western Palo Duro Canyon Inn & Suites

Welcome to the Best Western Palo Duro Canyon Inn & Suites!

With West Texas A&M University in the neighborhood, our Canyon hotel is a favorite for students, faculty and staff.

Whether you are here for graduation weekend or teaching f
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Palo Duro Canyon Inn & Suites

Traveller Overview:
4.0 Rating: 640 reviews
Excellent 48%
Very Good 27%
Average 10%
Poor 8%
Terrible 5%
Rating

Jerry R, wrote review 06/07/2020

Dr. Jerry Roemisch

Nice, clean but Front Desk help NOT consistently wearing masks last night or this morning. Even the guests were masked, just not the staff. What gives? Plexiglass offers little protection without m... more

Owner Response
Brandon Antu, General Manager at Best Western Palo Duro Canyon Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It is mandated that all are to wear masks now in the state of Texas. We hope you will come back and see us again soon. We appreciate your loyalty to our brand.
Rating

CATHERINE85, wrote review 29/06/2020

Nice spacious room

Recently stayed at this hotel for two nights. It was a two queen bed. Has microwave and refrigerator. Very spacious. And clean, only downside is no coffee maker in the room. However you can go to the ... more

Owner Response
Best Western F, Manager at Best Western Palo Duro Canyon Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Rating

wmdeal, wrote review 12/05/2020

Disgusting - stay away

Hotel was so unsanitary even during the COVID outbreak when they have signs saying they are doing extra cleaning/disinfecting. First room we entered had poop stains in the toilet bowl and it was clear... more

Owner Response
bwpdc, Manager at Best Western Palo Duro Canyon Inn & Suites, responded to this review
Hello, I want to let you know that we appreciate that you took the time to review our property, we are saddened by your comments about our rooms. We are truly sorry you felt differently and would like to apologize for these inconveniences. The rooms should not have been rented or even shown as they were Out of order for preventative maintenance and I do apologize for the miscommunication and error on our part. We are highly recommended and very sanitary in all rooms and hotel as you can see by our other reviews. We are usually known for our attentive and friendly staff and the personal care we provide to each guest. We hope you will be giving us a second chance and return to our hotel in the future.
Rating

tpadia, wrote review 06/04/2020

Great experience

Due to the virus, the breakfast experience involved a carry out bag. We were offered extras both days of our stay to take to our room, and the front desk lady was extremely helpful to be sure we wer... more

Owner Response
Best Western F, Manager at Best Western Palo Duro Canyon Inn & Suites, responded to this review
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we succeeded! Come back and see us soon.
Rating

nellyhall17, wrote review 29/03/2020

We loved our stay here!

We stayed at this hotel for a total of 2 nights and were greatly pleased with the great service and clean rooms. The staff was very accommodating and kind. I definitely recommend this to anyone visiti... more

Owner Response
bwpdc, Manager at Best Western Palo Duro Canyon Inn & Suites, responded to this review
We are so glad you enjoyed your stay!!! Thanks for leaving this great review and we hope to see you again real soon!!!!