Best Western Palo Duro Canyon Inn & Suites

Hotel has a room that is detached from the rest of the hotel. Looks like it was storage of some kind prior to being converted in to a room. Its made of cider block. You have to go outside of the hotel to get to it. Very odd. Also, the lock on this room was broken and did not work properly. Hard to believe that they would rent this room to people. Does not seem like a safe place. If something bad happened there is no one to hear you scream since your isolated from the rest of the hotel. Seemd kind of rape-y. less

Room was only fair. The carpet smelled of urine and/or dog. The air conditioning units need to be replaced...it had no speeds just ran continuously. The bathroom had a big patch on the ceiling that looked like they were working on repairs. There was alot of dirt on the bathroom floor & inside the toilet paper holder. I feel like the place was almost empty, we could have been given a room that they knew was not being worked on. Thank goodness I carry my own sanity supplies. The area is not big on enforcing masks. All amenities are closed but they did their best with the grab & go breakfasts. less

A friend & I needed to get away due to Covid Cabin Fever. Decided the remote area in Canyon TX was the safest option. The room was clean & comfy & Canyon is a great little town right outside Palo Duro Canyon. They did the best they could with a grab & go breakfast of prepackaged options. No pool, gym or hot tub because of the restrictions- but we had enough to keep us busy at the state park. less

Very clean and well maintained room. I noticed that bedspreads are washed (which is always one of my concerns). The entire facility was clean and had no odors (i.e., cigarettes). Plenty of nice choices for breakfast and good coffee. Staff are friendly and very helpful. We encountered only a few small glitches, but nothing that would prevent us from returning. less

I should have paid attention to all the previous negative reviews. Multiple problems with this place and will never stay here again. 1. Check in-Front Desk woman was about to scan my ID into their computer and I told her not to, that I did not permit copies of my Drivers License to be made. She ignored me and said her boss says she has to do this. If there wasn't a plastic shield between us I would have reached over and grabbed it back out of her hands. There is NO reason for this (I am a Platinum Best Western Rewards member) and this can lead to Identity Theft. 2. Found garbage under the sink in bathroom. Used toilet paper roll lying under the sink. Someone else's garbage. 3. Toilet seat won't stay up because of some type of device they have attached to the front of the toilet (a button to push to flush it instead of handle) and every time you want to flush you have to grab the seat and move it. 4. Broken unlocked security door on back of hotel. 5. Door to room not secure and can see in from the hallway. After I was in the room I noticed that the wood was all broken out of the door frame around the lock and you could look in and see into the room from the hallway very easily. If the two interior locks were not locked it would have been easy for someone to get into the room if I was not there. I had to stack up furniture and my suitcase in front of the door and hang a towel over the area to insure my privacy and safety. (Room 322) Horrible place and should be stripped of the Best Western Brand name. Do yourself a big favor and read all the negative reviews and don't make the same mistake I did. Stay ELSEWHERE. less