My daughter goes to WTAMU and I have stayed at this hotel on the average of 3 times a year since the summer of 2015. I noticed a change in the cleanliness feeling about a year ago the minute I walked into my room. The main thing that caught my eye was the bed skirts were wrinkled and askew. The next thing I noticed was a water bottle cap on the headboard and coins on the floor. This was so different from my previous stays that I asked management if their housekeeping staff had changed because it had always felt so clean before.
I believe this was my 4th stay since things changed and it will probably be my last. The sheets and pillowcases are wrinkled (4 stays), bed skirts wrinkled and askew (4 stays), dead flies in the window track (2 stays but I didn't check the other times), yellowed thin towels (3 stays) (although the towels were much better this trip).
The staff was really nice but they can't make up for the issues with the cleanliness of the the room. This trip included stains on one fitted sheet, stains on both chairs, stool/ottoman and luggage stand, drawers not wiped out, hair on the shower wall, lamp shades stained and crinkled, plastic shield on A/C unit dirty. I don't expect perfection but I do expect a room to "feel clean". I refused to sit anywhere except the bed and I had to put something over the stained stool/ottoman so I could put my luggage on it.
This stay was only slightly better than my last stay (towels and shower curtain) but I am returning to Canyon in August but my reservation is with a different hotel. less