Best Western Palo Duro Canyon Inn & Suites

The family and I stayed here in early August for one night on our way to New Mexico. Our major issue: our room STUNK. Like, real bad. Like, "I don't want to spend another second in this room, much less sleep" bad. After entering the room, we called the front desk, who told us that they couldn't move us to any other room because there were no available rooms. The front desk employee came up to our room and confirmed himself that the room indeed stink, and they previous guest had also complained about the odor. (That apparently didn't stop them from putting my family in the room. Sigh.) The best they could do at the time was bring up some sort of electric "deodorizer" device. Whatever the device was, it made the smell even worse. We told the guy at the front desk that it didn't help, and he said that was all they could do and that I should speak to their GM in the morning. We put pillows over our heads while we slept and tried to fight through it until the morning. In the morning, I spoke to another front desk employee (not a GM), who also told me there was nothing they could do, and encouraged me to call the company I booked the room through. After calling the booking company, they apparently convinced the hotel to give me a whopping 15% off my night's stay. I supposed that was better than nothing, but I and others in my traveling party thought I shouldn't have had to pay a dime for the room. It was that bad. The location of this place was fine, and Best Western is typically a solid choice, but due to the smelliness of our room and the hotel's unwillingness to do much about it, I wouldn't stay here again. less

This was a group bus trip organized by the Gateway Baptist Church in Denton, TX. We spent the night at the Best Western and the bus took us to the Palo Duro Canyon where was say the play "Texas". If you have not been to the Palo Duro Canyon and seen the play you should definitely make it as soon as you can. The Canyon is unbelievable and the Park Rangers have wonderful stories and lores about the Canyon. The Play was fascinating with singing and dancing and horses. Our hotel was clean and everyone friendly and helpful. A full breakfast at the hotel comes with your room including; hot eggs, sausage, bacon, sweet rolls, fruit and waffles. A great trip! less

We stayed in the "Queen Suite" which in reality was a converted maintenance building outside of the hotel. We enjoyed the solitude. Parking was excellent. The bathroom was in good shape. Hot water was plentiful. The "kitchen" sink is corroded and not worthy of a "suite". The door did not have a peephole, the chain latch was broken, the slide lock did not engage, the deadbolt was not functional, and there was no "do-not-disturb" placard available. The "suite" had enough cupboard and drawer space for a small apartment but no pots, pans, dinnerware or silverware. The microwave was the only cooking appliance. Counter top lighting was non-existent. Wiring for the TV, microwave, and coffee was unorganized and ran up through the countertop. The bathroom was excellent and up-to-date. The "suite" had no couch, comfortable chairs, or coffee table. The furnishings consisted of two nightstands, one queen bed, two chairs and a small square table. The legs on the table were shaky. The staff at the hotel are friendly and accommodating. They even pointed out that we had missed a discount and credited it to us. Overall, the room was not worth what we paid for it; especially after seeing other rooms inside the main facility. This "suite" is not a suite and is not worth the price that we paid. less

Convenient to Palo Duro Canyon State Park. Rooms are large but dated. Need a good deep cleaning. Staff was friendly. Sign states the property is under new ownership and management so maybe they will spruce up the place. less

The floor was sticky and smelly. The 2nd morning the "hot breakfast" was no where to be found. The clerk said they were out of eggs and bacon. We were there at 6:15am. They had to know they were out the previous day. less