Best Western Palo Duro Canyon Inn & Suites

2801 4th Avenue, Canyon, Texas, 79015-4227, United States
based on 669 reviews Trip Advisor Logo
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Best Western Palo Duro Canyon Inn & Suites

Welcome to the Best Western Palo Duro Canyon Inn & Suites!

With West Texas A&M University in the neighborhood, our Canyon hotel is a favorite for students, faculty and staff.

Whether you are here for graduation weekend or teaching f
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2801 4th Avenue, Canyon, Texas, 79015-4227, United States

Reviews of Best Western Palo Duro Canyon Inn & Suites

Traveller Overview:
4.0 Rating: 669 reviews
Excellent 47%
Very Good 27%
Average 10%
Poor 8%
Terrible 5%
Rating

peteoliver1718, wrote review 25/09/2021

Efficient stay

Comfortable hotel in Canyon town-Conveniently placed for Caprock and Palo Duro Canyons. Restaurant next door has wide variety of dishes. Museum close by is well worth a visit too but allow an afternoo... more

Rating

DayTrip609029, wrote review 12/09/2021

Smelly / dirty room

Stayed on 9/4 & 9/11 - 9/4 room smelled like wet dog & dog pee with few spots on carpets. 9/11 room smelled like it had been smoked in. Floors were DISGUSTING! With numerous spots on carpet & bathr... more

Owner Response
Guest Relations Manager, Other at Best Western Palo Duro Canyon Inn & Suites, responded to this review
Dear DayTrip609029, Thank you for taking the time to share your experience. I sincerely apologize that your room was less than acceptable at our motel. I can assure you that this is not a typical experience. We continually strive to ensure that our rooms smell fresh and clean without the chemical evidence as well as we have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. Rest assured that it will never happen again as we will provide a better stay to our guests. Thank you and I am hoping that you can give us another chance to prove our service to you again.
Rating

psjh132, wrote review 18/08/2021

canyon

We have been staying here for some time. it’s a bit dated and needs new beds but if you are coming to WTAMU the location is great. It is close to restaurants and the college. we prefer it the holiday... more

Owner Response
Guest Relations Manager, Other at Best Western Palo Duro Canyon Inn & Suites, responded to this review
Hi psjh132, We appreciate your candid feedback. We are glad to know you found the location of our hotel convenient and rated your stay so highly. We have shared your feedback with our staff to ensure we continuously work on bettering our services and amenities. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
Rating

Janice H, wrote review 09/08/2021

Stay elsewhere!

This hotel needs to be gutted and re-modeled or razed and re-built. It gives Best Western a bad name. I picked this location to be close to a family wedding venue. Our first room had black hairs in t... more

Owner Response
Guest Relations Manager, Other at Best Western Palo Duro Canyon Inn & Suites, responded to this review
Dear Janice H, We are gutted to know that your recent stay at our property was not up to the mark. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.
Rating

alexkevinisaac, wrote review 30/07/2021

Felt like home

Excellent customer service, room was very clean and spacious,very friendly staff eager to please guest. Amber the front desk was very helpful. Cleaning staff very helpful. Overall excellent experience... more

Owner Response
Guest Relations Manager, Other at Best Western Palo Duro Canyon Inn & Suites, responded to this review
Hi alexkevinisaac, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Your business and your recommendation are very important to us and we look forward to serving you again here at the Best Western Palo Duro Canyon Inn & Suites!