Worst BW Ever
Issues began at check in. We arrived at 2:30 for a 3PM check-in and were told no rooms were ready and to return at 3PM. We left and returned at 2:57 to a crowded lobby and one employee sitting behind ... more
Issues began at check in. We arrived at 2:30 for a 3PM check-in and were told no rooms were ready and to return at 3PM. We left and returned at 2:57 to a crowded lobby and one employee sitting behind the desk and not greeting or acknowledging anyone. At 3 PM the rooms somehow became available. We checked in at 3:15.
The room was what I expected.
Breakfast was horrible. One employee would appear when asked to replenish items and he was noticeably annoyed. Items were not replaced, tables were not bussed and flies were flying around the tables. The trash was overflowing. We told the two women at the front desk and one of them thanked us but did nothing to remedy the issues. We placed our uneaten food on top of the trash and left. less
M P, General Manager at Best Western Palo Duro Canyon Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 806-655-1818.