A Smelly Night's Stay
16/08/2017 Daniel L, Fort Worth, Texas, United States
The family and I stayed here in early August for one night on our way to New Mexico. Our major issue: our room STUNK. Like, real bad. Like, "I don't want to spend another second in this room, much les... more
The family and I stayed here in early August for one night on our way to New Mexico. Our major issue: our room STUNK. Like, real bad. Like, "I don't want to spend another second in this room, much less sleep" bad. After entering the room, we called the front desk, who told us that they couldn't move us to any other room because there were no available rooms. The front desk employee came up to our room and confirmed himself that the room indeed stink, and they previous guest had also complained about the odor. (That apparently didn't stop them from putting my family in the room. Sigh.) The best they could do at the time was bring up some sort of electric "deodorizer" device. Whatever the device was, it made the smell even worse. We told the guy at the front desk that it didn't help, and he said that was all they could do and that I should speak to their GM in the morning. We put pillows over our heads while we slept and tried to fight through it until the morning.
In the morning, I spoke to another front desk employee (not a GM), who also told me there was nothing they could do, and encouraged me to call the company I booked the room through. After calling the booking company, they apparently convinced the hotel to give me a whopping 15% off my night's stay. I supposed that was better than nothing, but I and others in my traveling party thought I shouldn't have had to pay a dime for the room. It was that bad.
The location of this place was fine, and Best Western is typically a solid choice, but due to the smelliness of our room and the hotel's unwillingness to do much about it, I wouldn't stay here again. less
Nichole H, General Manager at Best Western Palo Duro Canyon Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Palo Duro Canyon Inn & Suites