Whatever you do, don’t ask for an accessible room...
18/08/2019 MovableBeast, Highlands Ranch, Colorado
To start with, we checked in after the 3PM recommended time and our room hadn’t been cleaned yet. Sure, the front desk guy was apologetic, but c’mon, 3 PM and you don’t have a room ready? I don’t care... more
To start with, we checked in after the 3PM recommended time and our room hadn’t been cleaned yet. Sure, the front desk guy was apologetic, but c’mon, 3 PM and you don’t have a room ready? I don’t care if your staff isn’t showing up, that’s not my problem.
Next, we finally got into the room. My wife has accessibility issues, which is why we asked for an accessible room. The bathroom was obviously designed by someone who has no idea what “accessible” means. The bathroom floor has a slope at the center (with another drain) - for people who have balance and mobility problems, a floor that’s uneven is a real problem.
That was nothing compared to the “accessible shower”. It had a steep little ramp (think about a 35° angle up) and the shower was above the rest of the floor. There’s no place to put soap or shampoo inside the shower - it sits on a glass shelf OUTSIDE of the shower. Brilliant. Nobody in a wheelchair would be able to roll into this shower themselves unless they have very strong arms. And one more gripe, the shower had a rather slick tile floor, not the best for someone with mobility issues.
Other than that...well, I’m not sure the staff really gives a damn anymore. The room and the entire hotel had a slightly beat-up look to it (a little repainting every 3-6 months would help), and when we went to the free breakfast the next morning, it was obvious that none of the staff members want to go in there during the free-for-all. Tabletops were a mess, the orange juice machine was spewing out more water than orange juice, and all of the trash cans were filled up to the top — not only in the breakfast room, but in the lobby and outside as well. Perhaps the employees at the BW Palo Duro Canyon Inn & Suites can quit yapping in the office from time to time and actually look at cleaning the place.
Not recommended. less