Best Western Palo Duro Canyon Inn & Suites

Don't expect anything special here. We had one bar of soap to continually transfer from the sink to the shower. Another inconvenience was that there were only 2 towels so no extra one for hair washing. The hair dryer got very hot and made a lot of noise but very little air actually came out. Beyond these minor inconveniences, the room was large and very quiet. Though a bit banged up and "used" it appeared clean and the bed was comfortable. It was conveniently located if you are going to see the play at Palo Duro Canyon. less

Went to Canyon , TX to drop off our son to WTAMU; we're from NY, so we had to get EVERYTHING for his apartment! The staff was very nice, the young man at the front desk helped us get a two queen beds suite, it was so spacious we were able to fit our luggage and all the stuff we got for our son. The room even had two TV's! We never felt crowded, my husband, 6'4 son and me enjoyed our stay at this hotel, good breakfast, nice pool, nice gym, and the nicest staff! We'll definitely will stay here next time we come see my son play baseball! less

To start with, we checked in after the 3PM recommended time and our room hadn’t been cleaned yet. Sure, the front desk guy was apologetic, but c’mon, 3 PM and you don’t have a room ready? I don’t care if your staff isn’t showing up, that’s not my problem. Next, we finally got into the room. My wife has accessibility issues, which is why we asked for an accessible room. The bathroom was obviously designed by someone who has no idea what “accessible” means. The bathroom floor has a slope at the center (with another drain) - for people who have balance and mobility problems, a floor that’s uneven is a real problem. That was nothing compared to the “accessible shower”. It had a steep little ramp (think about a 35° angle up) and the shower was above the rest of the floor. There’s no place to put soap or shampoo inside the shower - it sits on a glass shelf OUTSIDE of the shower. Brilliant. Nobody in a wheelchair would be able to roll into this shower themselves unless they have very strong arms. And one more gripe, the shower had a rather slick tile floor, not the best for someone with mobility issues. Other than that...well, I’m not sure the staff really gives a damn anymore. The room and the entire hotel had a slightly beat-up look to it (a little repainting every 3-6 months would help), and when we went to the free breakfast the next morning, it was obvious that none of the staff members want to go in there during the free-for-all. Tabletops were a mess, the orange juice machine was spewing out more water than orange juice, and all of the trash cans were filled up to the top — not only in the breakfast room, but in the lobby and outside as well. Perhaps the employees at the BW Palo Duro Canyon Inn & Suites can quit yapping in the office from time to time and actually look at cleaning the place. Not recommended. less

The front staff made it quick and easy. Very knowledgeable, friendly. This was my first stay at the hotel and I wanted a once place to have dinner being on the road all week. They suggested a great restaurant and it was just that. less

I called to make a reservation in the AM. We called in the afternoon to verify if there was a deadline for check in. They stated that we did not have to check in by a certain time and they would hold our rooms. We arrive late that evening and they gave away our reservations so we had to drive ALL the way home. Not to mention they charged my bank account for the rooms. Never again! less