They do not clean the rooms
06/07/2019 gptwins, Canyon, Texas
I don’t normally write reviews while still staying at a hotel, I will make this my exception. During our stay of of four nights the hotel staff cleaned our room but once. The rooms are large and accom... more
I don’t normally write reviews while still staying at a hotel, I will make this my exception. During our stay of of four nights the hotel staff cleaned our room but once. The rooms are large and accommodating. They are also clean when you arrive but don’t expect your bed made, trash taken out, or towels changed while you stay.
The staff that we talked to were all extremely friendly. We were, however, unable to get our room cleaned. We would leave in the morning about 9AM And not return until 3 or 4 PM. Cleaning staff are still cleaning rooms when we return. On our return visits I think that we will just stay up the road in Amarillo. less
Ashley B, Manager at Best Western Palo Duro Canyon Inn & Suites, responded to this review
Thank you for choosing to stay at Best Western Palo Duro Canyon Inn. I am currently looking into the situation of your room not being cleaned while you were here. I am going to make adjustments to ensure that all of our guest recieve superior service while they are our guests. Your feedback is greatly appreciated, and I hope that you chose to stay with us again when you are in Canyon.