Poor example of Best Western
13/04/2017 wmbarnes189, Phoenix, Arizona
Really just a very poor Best Western. While the room was OK, the door was knocked of the hinges to the laundry room. Someone kept leaving the door to a storage room wide open though it was a shambl... more
Really just a very poor Best Western. While the room was OK, the door was knocked of the hinges to the laundry room. Someone kept leaving the door to a storage room wide open though it was a shambles. There were leaves and dead flowers on the landing of the stairs for all four nights I stayed. Without question, it has the poorest quality breakfast buffet in my experience. Eggs and meet product cold, out of items. I wrote a review on the Best Western site the other day, unlike many positive reviews I have written, this one has not received a reply. I suspect management has their head in the sand. less
Yogin P, General Manager at BEST WESTERN Palo Duro Canyon Inn & Suites, responded to this review
Dear Valued Customer,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Palo Duro Canyon Inn & Suites