Stay elsewhere!
This hotel needs to be gutted and re-modeled or razed and re-built. It gives Best Western a bad name. I picked this location to be close to a family wedding venue.
Our first room had black hairs in t... more
This hotel needs to be gutted and re-modeled or razed and re-built. It gives Best Western a bad name. I picked this location to be close to a family wedding venue.
Our first room had black hairs in the sink and bathtub, stains on the carpet, a toothpick on the carpet near the bed and a filthy broken window GLUED together. The front desk staff at check in was extremely irritated when I asked to have rewards gift cards applied but did move us to another room, which was cleaner. The second day, a staff member did apply my gift cards while vehemently complaining about the staff member the night before. It is very obvious they DO NOT like to apply gift cards to accounts. The second room we were assigned after the dirty first one had all kinds of patched repairs, etc in the bathroom, stains in the tub and on the floor, dirt on the bathroom floor, stains on the bed cover, etc. whew!
The treadmill was very dirty and dusty, the remote in the fitness center did not work, and the TV in the fitness center had no signal. I reported it and hope it was fixed. I cleaned the treadmill.
Breakfast was adequate for a hotel like this, but there were so many flies, and we had to clean our own table the first morning.
Even though I had great experiences in April at four other BW hotels (one was super budget level but clean with helpful staff), I will think twice about another BW location. less
Guest Relations Manager, Other at Best Western Palo Duro Canyon Inn & Suites, responded to this review
Dear Janice H,
We are gutted to know that your recent stay at our property was not up to the mark. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks.
We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs, and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members.
We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.