Extremely poor customer service, rundown hotel
I booked a two queen suite, all pre-paid, however when we got there they had said they had no suite available and just put us in a regular two bed room, no apologies, did not refund the difference, an... more
I booked a two queen suite, all pre-paid, however when we got there they had said they had no suite available and just put us in a regular two bed room, no apologies, did not refund the difference, and worst of all the person at the front desk was extremely unfriendly. To add to all that, the hotel is pretty rundown, bunch of rusty fixtures in the bathroom, would not recommend it at all. less
M P, General Manager at Best Western Palo Duro Canyon Inn & Suites, responded to this review
Thank you for staying with us. On behalf of the staff I apologize that your stay had so many disappointing issues.