Had an excellent stay at the Palm this week. I booked it through Trip Advisor and got a great price. The previous reviewers said positive things but seemed to be lacking some n generosity with their "blobs". I don't know why.
Firstly, the location is fabulous. It's on a direct bus route to the Lord's Cricket Ground and Oxford Circus (113). There is free parking on a first come, first served basis (we arrived at 3pm and consequently were fortunate to be able to use this). It's on the A41, and outside of the congestion charge area. So it's easy to drive here and then use public transport for your travel around London.
Our room was generously proportioned and although I was surprised to find a step down from the bed to the main part of the room. I found the raised bed very useful for sorting my things with less bending than usual, which saved my poorly back.
There is s desk with Ethernet cable, a choice of teas (inc breakfast and green tea) and coffee, with mugs.
The bathroom has a mirror with lights around it and this comes on automatically when you stand near it. Particularly useful at night when using the bathroom as the main switch also turns on the inevitable fan, which is not ideal if you want to allow your dearly beloved some rest.
We had a front facing room at the very far end of the corridor. It felt a bit of a trek but meant we were not disturbed by other guests.
The room was clean. The shower cubicle was large and offered either rain drop or directional spray. I had a good refreshing shower with consistent water temperature. Shower gel, shampoo, body lotion, shower cap and soap were provided. The shower gel smelt nice too.
There is a lift.
The staff were professional and our check in process was really quick. Durrell (my apologies if I spell his nam incorrectly), was a credit to the company. He offered breakfast and other restaurant services but without the pushy hard sell I often encounter. He was exceedingly helpful offering detailed travel advice and checking taxi charges for us. On our checkout day, I found Jade on reception was equally friendly and enquiries after our stay.
The kettle in our room did not switch off when it boiled and there were was one ceiling bulb and two tiny lights on the mirror not working in the the bathroom. We mentioned this at check out and were assured that it would be resolved before the next guest. It hasn't impacted on us but obviously for safety they'll sort the kettle as a priority.
There are steps at the front entrance (the side entrance a few paces away, would enable you to glide in as it was sloping, but this has a sign on it asking you not to use it), not ideal when you're pulling a suitcase and like me, have a back problem. I'd like to see this changed. Also along the corridor on the first floor, there are two lots of steps, one set was st the same time as one of the heavy fire doors, so if you have mobility problems these will impact upon you.
Overall, any negatives were minor and wouldn't impact on most people. This hotel is excellent value for the location and facilities.
PalmHotelLondon, Guest Relations Manager at Best Western Palm Hotel, responded to this review
Dear TMTLMG, Thank you so much for your review. We are glad that you enjoyed your stay with us and we look forward to welcoming you back in the very near future. Customer relation