Room was well air conditioned and modern looking however one of the plug sockets was on (with nothing in it) and appeared to have black singe marks up the wall which didn’t look great and there was 2 phones in the room and neither worked.
Upon our arrival we checked in (around 6.30pm) the guy at reception asked us if we had already paid to which we replied we’ve only paid a deposit, he said that was fine and gave us instructions to find our room which we followed. A little later that night around 7.15pm we heard a knock on the door, there was a storm so we’d decided to stay in that night get in our pj’s and order room service instead of going out, we answered the door, clearly in our pjs and was asked if we could go and pay the remainder of the bill, when he realised what we was wearing he said it didn’t need to be paid now but could be paid on check out (2 days later) as our phones in the room wasn’t working we placed an order with him for room service, one of us ordered pasta the other a burger with a side of mash and sweet potato fries. At 8.45pm our food still hadn’t arrived (1.30hours later) so we went to go check where it was and had to get changed as we were going down to reception, when we asked they said it was just starting to be prepared and they were sorry for the delay, understandable it was Friday night and I understand that the kitchen can get busy, at 9.15pm the burger (only the burger) arrived with the sweet potato fries on instead of normal fries with the sweet potato as a side, we said that the order was completely wrong but instead of taking it away and bringing them up correct together they left the burger with us and put my half of the order through. At 9.45pm my part of the order came up and they had taken the price of the mash off the order for the inconvenience. That was nice of them but doesn’t excuse the fact that we had to eat so late and completely separate which wasn’t great!
The next day we went about our business and went to the event we had gone there for, this finished at 11.30pm and so we got back to the hotel at around 12.15am, there was an incident while I was out and broke my foot (not their fault in the slightest) however this wasn’t helped by the fact our key card had been deactivated because we hadn’t paid up front (when we had been told we could pay at check out) so we had to go up 2 flights of stairs (the elevator was in use and I wanted to get back to the room ASAP to get my shoe off) to have to come back down 2 flights of stairs where we found we were made to pay there and then before our key card got re chipped to get back in our room, as you can imagine a little bit of a dampener on the really good day we had (other than the incident). The next morning we went to go for breakfast (not included, we wanted to pay to have the breakfast) where we was greeted by a less than pleasant member of staff who took our room number and looked through a list to say ‘do you even have breakfast included?!’ We said no we wanted to pay to have it, really wish we hadn’t, it was cold, slimy scrambled egg, cold sausage and bacon and soggy, fusty hash browns, the only thing that was nice was the baby bell on the table!
This was a very expensive 2 night trip and although the room was clean and generally well maintained the whole service let the entire weekend down! On checkout we didn’t even get asked how our stay was which is generally poor service! Think it’s safe to say we definitely won’t be returning any time soon! less