Worse than Fawlty Towers.
28/01/2016 Julia O,
Two of us stayed here for just a one night stay with a Familiarisation trip. We had hurried reception and given key to a far room, up a long corridor, up and down steps with doors and sticky carpets t... more
Two of us stayed here for just a one night stay with a Familiarisation trip. We had hurried reception and given key to a far room, up a long corridor, up and down steps with doors and sticky carpets to pull our luggage along. The TV did not work but we were too tired anyway, Room was dusty, especially behind the springy uncomfortable beds and the room was overcrowded with furniture, my friend was bitten by an insect. There was an uncomfortable toilet in the bathroom which was so tight in the corner, any one larger than us would have got wedged in.The bathroom and shower were not clean enough for a 4 star hotel with mould growing in the corners.
Breakfast was awful,they had run out of everything and we were by no means the last to arrive in the dining room. There was not enough room for everyone at once in the dining area and many guests had to wait to be seated at their tables. Then,nearly all the trays of food were empty and we had a long wait for replacements, which eventually came out in small amounts, all this, knowing that we had a coach to board .They knew the amount of guests staying and were not ready. Had to ask 4 times for our coffee which eventually arrived at the end of the breakfast.There was very poor service, from staff who appeared to be rushing around but also appeared not organised. Also, some staff appeared to not understand much English.. I heard other guests getting very annoyed and shouting that there was no food, during breakfast time.
I have never complained before so this must have been poor service for me to write. Now I prefer Travelodge if I come to London, which is much better service and always spotless.
Some of our party seemed to have enjoyed their stay but my colleague and I will not be recommending this hotel this time. It is also not disabled friendly either. less
PalmHotelLondon, Operations Manager at BEST WESTERN Palm Hotel, responded to this review
Dear Julia O, Thank you for taking time to provide your very first feedback on TripAdvisor and I’d like to repeat here the apologies we have already made to you via Head Office. I’m sorry that you didn’t get the opportunity to enjoy the hotel as many as our other guests do. Our team here work very hard to keep our guests happy, and are pleased and proud of the numerous positive feedback and reviews we receive here on TripAdvisor so it is equally disappointing for us to read that you were not happy with your experience at our hotel. Please do not hesitate to contact me directly if there is still anything I can help you with. Kind regards Ivona J - Operations Manager.