booked it for a short family break in London, on arrival the front desk staff were friendly and helpful and the general feel and experience was nice but on arrival at our room, the corridor lights are... more
booked it for a short family break in London, on arrival the front desk staff were friendly and helpful and the general feel and experience was nice but on arrival at our room, the corridor lights are on sensors and didn't come on very quickly resulting in me stumbling down a step, luckily it wasn't my young son or it could have resulted in a nasty fall, at the room the pass key wouldn't work so had to go back to reception to have it changed, on entering the room the first thing that struck us was the smell, best described has an indian restaurant, this was worst in the bathroom, the bath had a funny yellow stain at one end, hardly inviting after a tiring day in London, but worse was to follow has little over 10 minutes after settling??? in load banging music filled the room on contacting reception again were told it was from a wedding party in the function room on the 1st floor below and it would go on until around 11:30pm again not brilliant when all you want to do is settle down and rest, we were how ever offered (and accepted) a change of room to a quitter part of the hotel but this was again has good has it got, just the walk along the corridor to the new room brought misgivings with a potent smell of stale sweat not nice at all on entering the new room which was nicer than the other (and smelt cleaner) only downside was the bath had been changed to a disabled walk in shower room not idea for a young child and wife who was looking forward to a relaxing soak. we did notice that compared to other hotel chains the rooms (& other guest) were loud and the hotel didnt really settle down until well gone midnight, with banging door, banging footsteps, etc.
There were some highlights like sky tv in the room and the bed were very comfortable (if the bedding was a little warm) The morning though brought more problems, you couldn't open your curtains or windows due to a steady flow of hotel staff using the area straight outside the room has their smoking area, the shower didn't get warm until it was time to get out and the toilet didn't flush.
So all in all a very unpleasant experience and doubt we'll use a great western again and certainly not the Palm anyway less