Rooms not cleaned Thorough
14/03/2018 Krysblair, Sacramento, California
Upon arrival the room look to be clean. Less than an hour in there was a condom wrapper found next to the bed. The manager at the front desk was willing to do a refund but could not due to it being bo... more
Upon arrival the room look to be clean. Less than an hour in there was a condom wrapper found next to the bed. The manager at the front desk was willing to do a refund but could not due to it being booked through a third-party website. They offered to upgrade to a suite and that room seemed cleaner. I contacted the Company that I purchased the room at online, they told me I would only need proof from the hotel and they would refund me. Unfortunately the hotel is going back on their word saying they never offered a refund they gave me a sweet instead and that is not what had happened. I have now had to talk to more than three people going back-and-forth not sure what the big issue is it’s not like you can lie about a condom wrapper being found next to your bed. Obviously these rooms were not clean thorough. I am hoping that they at least clean the bedsheets in the room that we stayed in. less
Trushil K, Manager at Best Western Palm Court Inn, responded to this review
I do apologize for what was found in your room.Our housekeepers are very thoroughly when comes to cleaning our rooms.This could have been something that they were going to throw away and it was dropped by accident.The front desk clerk offered to move you and you accepted and also did bonus points on the BW rewards that on on file. If you had desisted to leave we would have done a full refund.