Best Western Palm Beach Lakes

Best Western Palm Beach Lakes offers professional and quality services. The entire staff made my stay relaxing, fun, and treated me like family. I would recommend this hotel to everyone. Quality at its best. Thank you for making my stay a great one. less

From the moment we stepped inside, we knew this was a quality hotel. The beautiful, massive lobby, and grand staircase were impressive. Our stay was very comfortable. The pool, patio, and well manicured gardens, complete with statuary, were peaceful & relaxing. less

We stayed at 5 hotels on our recent trip to Florida. This was our least favorite, with 4 of the 5 being Best Western. The location of this hotel is great, but it is old and is kind of run down. Our room door seemed a little unsecure and the latch that swings over to act as an additional level of door security was broken, making it useless. It seemed there were folks living there and some shady people hanging around the property. There are plenty of places to eat close-by, there is a Target within a 2 minute walk and an outlet mall directly across the street. The staff are excellent and the breakfast was good. My kids enjoyed to pool area and it looked nice. less

My freind and I visit WPB the last week of every July. While some hotels' rates had doubles, this hotel was super affordable. We were blown away by the entire staff, the friendly maids, super nice breakfast crew, and accommodating front desk staff...We will definitely be back. THe pool is huge and clean--we prefer this to the closeby Marriotts and Hiltons with hundreds of people (who aren't guests there) using their pools who aren't guests. This was clean and quiet...Can't brag enough about it! less

During a June stay the breakfast staff Refused to serve me breakfast due to what they said was a "must wear a mask" policy. I was flexible and simply asked for the attendant to put some eggs and toast on a plate and hand it to me. NOPE: REFUSED SERVICE TWO Consecutive days. Ironically, maskless patrons all over the lobby, near the coffee machine adjacent to the small breakfast room and the state of FLORIDA lifted the mask wearing nonsense prior to my stay. A clear violation of my rights. Left hungry two days in a row. Rooms and service also very poor. Dirty rooms and the property needs a makeover. Stale smell in my room. Carpets soiled, and generally a dirty room. STAY AWAY from this place. If you had an issue there you will get more empathy and care if you bang your head against the wall. HORRIBLE PLACE with HORRIBLE MANAGEMENT. I will go back to my 4 and 5 star haunts again, simple. less