The hotel staff at the counter when checking in were very welcoming and pleasant. We went for an overnight stay. The pool and courtyard were beautiful and very peaceful. They had a nice pool, plenty of seating, shuffle board, a large chess playing area and grills. They did only have one cabana, but nonetheless it was pretty. The breakfast was nice as well, however 6:30 - 9:30 for the weekend isn't a very long time, typically on the weekends breakfast is served longer. They offered coffee, tea, juice, eggs, sausage, biscuits, cold cereal, fruit, waffles, different types of bread for toasting, yogurt and a few small pastry options so there was plenty for everyone to chose from. The lobby was inviting and pretty and the eating area was well maintained and there was an option to sit inside or outside. The rooms were decent for a night's stay or a few days. They were very outdated and there were stains on the curtains. The beds were not comfortable at all, however the pillows were. The bathroom was probably the most updated area in the room and I was left with half bottles of toiletries, not sure why. There were plenty of beach towels and shower towels, which we did not use becuase we live close by and went home to shower. The room did have a refrigerator and a microwave and a coffee maker, iron and blow dryer. The bedding was outdated and the carpeting was outdated as well. The curtains weren't long enough to black out the room so you could see the lighting at night while you slept and people were at the pool well past 10pm and you could hear all of the noise from our room. Overall, our stay was pleasant the check out was easy as well. We would stay again but might request a different rooms to see if there were any nicer beds available. less
Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you so much for the kind review. Sorry the bedding did not meet your expectation. If you do come back, call me directly and we will make sure you get everything you need.