Not as nice as the pictures
This hotel looks nice in the pictures. However, when you arrive to the main entrance it is appalling how old, poorly maintained and ugly this hotel is. The smell of mold in the rooms was overwhelming... more
This hotel looks nice in the pictures. However, when you arrive to the main entrance it is appalling how old, poorly maintained and ugly this hotel is. The smell of mold in the rooms was overwhelming, people were smoking pot by the pool. Crack heads walking around after dark next to the gate. The pool is underwhelming compared to the photos. The front desk called my room at 12am screaming that we were “coming through the roof” and being too noisy. We were asleep and on the first floor. They threatened to call the police... we left that morning and stayed at the Hilton. I will never stay at a best western. Truly a terrible experience. less
Rick Netzel, General Manager at Best Western Palm Beach Lakes, responded to this review
Thank you for letting us know.