Needs to Upgrade big time
04/11/2019 littlemisunshine, Miami, Florida
I stayed here for the weekend with my family. The hotel staff was very nice and friendly. Upon arrival they told us that the facility was without running water and we couldn’t use the bathrooms and th... more
I stayed here for the weekend with my family. The hotel staff was very nice and friendly. Upon arrival they told us that the facility was without running water and we couldn’t use the bathrooms and they didn’t know when they would have running water back, they said probably that night but couldn’t give us a for sure answer. We still decided to stay. We went to our room which is outdated. The room was clean but beds were small, bathroom very small, just an old school room. Water did come back late at night, and we all showered, but noticed that the water in the tub wasn’t draining. Which was not pleasant, since all that soppy water was still there after four of us took showers. The sink was also not draining the water. The continental breakfast was ok. They did have variety which was good. The pool was good and clean, and the outside amenities were ok. I did notice that a lady from the streets came in the lobby, got some water, and went to the pool area with all her belongings and took a nice nap in one of the couches... dont know how I feel about security there. FYI This hotel is a two story open concept facility but it does not have elevators. There is a big outlet mall across the street and a target next to the hotel, as well as a lot of restaurants near by. Overall did not meet my expectations, but for the price you really cant expect more. :( less
Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
On behalf of our entire staff, we are sorry we did not meet your expectations.