Best Western Palm Beach Lakes

I am in the process of moving so I decided to stay at the Best Western 1800 Palm Beach Lakes Blvd, west Palm Beach. I first stayed at the Hilton across the street. The Hilton Gardens Inn place is beautiful the rooms are bigger and the microwave is in a place where you are able to reach. The bathroom can have multiple people in it at a time. The staff was nice and the manager was helpful. Go stay here it is cheaper than the Best Western and much more for your money. I decided to stay here only because I am disabled and I had a lot of laundry. we are living out of our car and staying at a hotel when I can to clean up and get a good night sleep. That story is a lot longer anyway I decided to stay at the Best western because I thought It would be easier to walk right into a room than carry everything up to a room. It was a bad decision. We were put in a room (186) we settled in and a little while later I went into the bathroom and there were roaches. I am not talking about the little tiny ones they were full on adult ones. I went to the manager the next morning and explained what happened. I was going to checkout but she said she would adjust my bill and switch me to another room. I should have left but the situation I was in I needed to finish out our stay. I was switched to another room we settled in and everything seemed to be fine. The last night if our stay I was at the store getting milk and my daughter called me and asked me if anyone had lost a tooth. I told no not recently then asked her why. She then proceeded to tell me she saw my two year old chewing on something. we all know that a two year old still puts everything into her mouth. So she called her over and removed it from her and what she took out of her mouth was someone's TOOTH. Gross!!! I went to talk to the manager whom they said would be here but she was off that day. I then spoke to the night auditor who knew of the situation with the roaches. I explained what happened. I truly believe they thought I planted the tooth to get a discount. Smh. Well I did not! I do not carry teeth around with me and I am not usually at a hotel. I asked her about the adjustment that was promised and she told me they took off $15 dollars. I told her I do not think it was enough. I walked in with a website showing me a $81 dollar rate they told me it was a $124 (me laughing) and by the end it was $97 I should have just gone to the Hilton they were $77 but I didn't. I am not happy with how they handled the situation nor are they welcoming. No one has a genuine smile nor do they make you feel like you really want to be here. The rooms here are outdated, musty and small. The bathroom is smaller than Harry Potters bedroom under the stairs and they put the microwave in a place where only your two year old toddler can reach and get into MISCHIEF and she did constantly. They are doing a grab n Go breakfast but you really can only call it a joke. The one downfall is the Hilton charges for you to eat breakfast. It has a beautiful bar and a restaurant there as well. I will be speaking to the General Manager Mr. William Murray about this but I am sure nothing will come of it. I will have to chalk it up as a waste of money, time and energy to be at the Best Western. Listen this might look like a better choice but it will not be. I am so disappointed in my stay. less

Courteous staff...very clean...beautiful grounds! Great location in the middle of everything...I used the BBQ which they provided utensils for...played giant chess board and shuffle board...great photo opps...really dont have to leave the grounds if u don't want to. less

Just exceptional. Our expectations were blown away by how nice the rooms were and the incredible huge heated pool ( bigger than many high end resort or hotel pools). But the staff and accommodations were above and beyond. Thank you to the staff including sales manager Rick, front desk employee Ralph and shuttle drivers Boyd, Stan and Alan. All were incredibly helpful, friendly and went out of their way to make our visit fantastic. Our rental car from enterprise did not work as we got locked out with the fob not working but the drivers all helped get us to our dining and activity places including helping drive us to the airport with the bad car issue. Even if we didn’t get the drivers help with the rides, we were already so satisfied but I have never experienced this type of help and warmth from any other place I have ever stayed. I cannot emphasize the great appreciation I have for everyone who worked there. less

Enjoyed my stay at Best Western. Always do! The bed was super comfortable, and the staff was excellent and very helpful. I’d like to mention Harrie, who went through the effort of helping me open a bottle of wine. She was great! Only downsides were the lack of options to choose from on TV, the rather “meh” pre-prepared breakfast, and the lack of social distancing enforced in the pool area. I mentioned this to the front desk upon departure. Other than that, I enjoyed my stay and would return to this location! less

Not good because i had to babysit the housekeepers and make sure that they were going to clean my room. Also they failed to let me know about incentive fees which i didn't know about. Unsatisfactory Hotel less