Best Western Palace Inn & Suites

915 Lamesa Highway, Big Spring, Texas, 79720-1109, United States
based on 162 reviews Trip Advisor Logo
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Best Western Palace Inn & Suites

Perfect for business and leisure travelers alike, the Best Western Palace Inn & Suites is the perfect place to relax and unwind at while on the road. Theres no better place to stop while on the road than this hotel in Big Spring, TX. Each cozy and co show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
915 Lamesa Highway, Big Spring, Texas, 79720-1109, United States

Reviews of Best Western Palace Inn & Suites

Traveller Overview:
3.5 Rating: 162 reviews
Excellent 41%
Very Good 19%
Average 14%
Poor 12%
Terrible 12%
Rating

aguirrechristian7, wrote review 02/06/2021

Business

I was traveling from Odessa to Dallas for my company and i found the hotel and the employees where nice and friendly I would recommend this place to anyone and the breakfast was good too till next tim... more

Owner Response
Milan Patel, Owner at Best Western Palace Inn & Suites, responded to this review
Thank you for your time and review your stay with us. We're happy to hear you enjoyed your stay with us and hope to see you again. Thank you again for choosing staying with us and your review matters a lots to us to improve and give our guest best service. Thank you, Milan Patel (GM) 432-264-1500
Rating

L9934VYannec, wrote review 28/04/2021

Subpar

I reserved an accessible room. The shower looked like mold was starting to form in the enclosure. I got another room but was told they had no other accessible room. The breakfast was listed as being ... more

Owner Response
Milan Patel, Owner at Best Western Palace Inn & Suites, responded to this review
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

Barbara W, wrote review 28/03/2021

NOT up to Best Western standards for sure!

I've stayed in hundreds of hotels and try to use Best Western when available. I will never stay in this one again on my trips back and forth to Texas. I will choose a Choice Hotel if I have a need to ... more

Owner Response
Milan Patel, Owner at Best Western Palace Inn & Suites, responded to this review
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

horsezgirl, wrote review 22/01/2021

Disappointing front desk help and room

Really disappointing experience with this location. I'm diamond rewards level which gets you a room upgrade so I inquired about getting a king room and getting it upgraded to a whirlpool room, the fro... more

Owner Response
milan patel, Owner at Best Western Palace Inn & Suites, responded to this review
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

paulettaallison, wrote review 15/12/2020

Service

I arrived at Best Western approximately 1:00 A.M. Monday morning. I had an appointment to preach a funeral at 10:00 A.M. When we got up to take a shower early Monday morning, the fixture was broken th... more

Owner Response
milan patel, Owner at Best Western Palace Inn & Suites, responded to this review
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.