Good standard. Nothing special. Clean with the basic equipment of Best Western.
01/10/2019 Kerstin S, St Anton im Montafon, Austria
I came to Big Spring for our High School Reunion. I have never stayed in a Big Spring hotel before, though I don't have any comparative experiences. When I started looking for a hotel at this week, th... more
I came to Big Spring for our High School Reunion. I have never stayed in a Big Spring hotel before, though I don't have any comparative experiences. When I started looking for a hotel at this week, the prices were outrages - all over town. They could be compared to hotel prices in Dubai. I finally ended up choosing this hotel. The staff was very nice. The breakfast room average. The food offered for breakfast tasted good. I was wondering about the plastic tableware. Of course, it is easier for the staff to handle, but it doesn't make the guests feel comfortable - not me at least. The room was large and clean. The King size bed was just right - not too hard and not too soft. Air conditioning, freezer, ironing board in the room. When the air condition was not on the room had a strange smell. The windows were not supposed to be opened, only a tiny slot.
The pool area was ok, but didn't attract me much.
One morning we didn't have any water, this was not the hotel's fault, but the city's.
The hotel is a bit old, but well connected! Parking lot is free. less
Nomad28928724832, General Manager at Best Western Palace Inn & Suites, responded to this review
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Milan Patel (GM)