We stayed in room 204 for one night, December 22. This is the worst Best Western my husband and I have ever stayed in, and we've stayed in quite a few. I'm wondering if it's because they are home away... more
We stayed in room 204 for one night, December 22. This is the worst Best Western my husband and I have ever stayed in, and we've stayed in quite a few. I'm wondering if it's because they are home away from home to many oil field workers, and I am about sure that is part of the problem but still no excuse for these things being wrong..... bottom of shower curtain was filthy; none of the plugs in bathroom worked; coffee products but no coffee maker (probably because none of the bathroom plugs worked); no closet door; bottom hinge of what was once closet door still attached and sticking out which could easily cause a serious cut on a child's leg and adult's ankle; soiled spots on bench inside room; handle on hot/cold water control in shower missing and in its place was a wrench, yes, I mean a real wrench by which you turned and adjusted the water temperature. These are just the things that were obvious and would NEVER be in a properly maintained motel, so now I'm wondering how clean the bedding was and, heaven forbid, there is no telling how filthy the carpet is. One thing more is the poor breakfast which served cold scrambled eggs, cold biscuits, no bananas, hard muffins. It really was a bad BW, and I'm really sorry to say that because normally BW is a great place to stay with clean, working rooms, and hot, tasty breakfasts as advertised. So there is no misunderstanding, the desk staff was very friendly and personable, so I find no fault with any one there. less
Nomad28928724832, Manager at Best Western Palace Inn & Suites, responded to this review
Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.