Very tired hotel, really showing its age. Staff lack direction and training
14/10/2019 EmJW, Leicester
Stayed for a mixture of business and leisure. The Function/Meeting rooms are very tired with dirty walls and carpet, ripped curtains that don’t close and no ventilation or air con. Staff lack training... more
Stayed for a mixture of business and leisure. The Function/Meeting rooms are very tired with dirty walls and carpet, ripped curtains that don’t close and no ventilation or air con. Staff lack training and there is a lack of them, I know it’s end of season but they know what bookings they have coming in. Very very tired decor throughout including rooms. Housekeeping could do with some scrubbing brushes and limescale remover in bathroom to clean shower/ bath areas properly, Orange/brown tile grout, dirty plug holes. Food service very slow. Waiting at bars etc, couldn’t have cappuccino as no cups on bar. Also entertainment in evening the noise travels up to rooms and didn’t finish till 1am (Grease night!) Sadly didn’t have a choice about staying here was block booking. Won’t return though. less