Nice to be remembered
08/04/2017 DERRICK U, Honolulu, Hawaii, United States
Only a one night stay but as usual a nice stay. The room was clean and I think renovated since the last time I stayed there. New, wood laminate flooring, no more carpet which I liked. The service f... more
Only a one night stay but as usual a nice stay. The room was clean and I think renovated since the last time I stayed there. New, wood laminate flooring, no more carpet which I liked. The service from the staff is always friendly and welcoming. The bellmen and security remembered my name even though I last stayed here a couple of years ago. less
Marlon S, Manager at BEST WESTERN Oxford Suites Makati, responded to this review
Dear DERRICK U,
Thank you so much for your review and for taking the time to share your recent experience with other TripAdvisor travellers! We are all very happy to hear that you had a nice stay with us and noticed the improvements in our guest room. Currently,we are still in the process of improving our rooms on a per area basis and we still maintain majority of the rooms with a carpet flooring which you liked. We will update your profile with us so that we can allocate you on your preferred room type on your next visit.
I will share your good words to our associates on our next operations meeting so that they will be inspired more and continuously delight our guests.
Once again, thank you very much and we sure hope to have the opportunity to welcome you back again soon!