Dated, and not value for money
09/10/2018 MisterKai, Khon Kaen, Thailand
The hotel is clearly dated, and is in a dire need of maintenance/total refurbishment.Lots of issues with equipment.The fact it is still a smoking hotel is amazing.Cigarette burns everywhere. One day a... more
The hotel is clearly dated, and is in a dire need of maintenance/total refurbishment.Lots of issues with equipment.The fact it is still a smoking hotel is amazing.Cigarette burns everywhere. One day a drunk guest will burn this hotel down. less
Marlon S, Manager at Best Western Oxford Suites Makati, responded to this review
Thank you for the time you spent in sharing your feedback regarding your recent stay at our property. Your business is very important to us and we valued your feedback.We are currently in the process of doing our room improvements and we already completed 82% of the our total rooms. We are also maintaining our smoking floor to cater for our smoking guest and each of our room is equipped with sensitive smoke alarm and sprinkler system which is monitored 24/7. We are very sorry if you were given a smoking room during your stay and rest assure that we will take note of your room preference and we would like to invite you once again to stay with us and give us a second chance and try our newly refurbished units.
I personally would like to regain your confidence and hope that there will be other opportunities to be of service to you again. Should you need further assistance, please do not hesitate to contact me at email@example.com.
Thank you very much.