During the period 12 June to 06 July 2019 (23 nights), we visited several west USA National Parks and stayed in 17 different hotels/motels. This provided a unique opportunity to compare and review these establishments.
On arrival we received a singularly unfriendly reception and were told we could not check in 2 hours early. This was the only hotel refusing early check in.
When we finally checked in, we were allocated room 221, second room just outside the main building entrance at street level.
On checking the room allocated, we found the room unacceptable and went back to reception to query what we were being charged. First we went online to this specific BW hotel’s website and saw that an Exterior room with 1 Queen bed was available for USD115. We paid USD151.72 through Booking.com. The website also showed that for the price we paid, we would be entitled to an Interior room with 2 Queen beds.
At reception the young lady Mya could not explain the difference and sought the help of her lady manager. This lady acknowledged that the website did actually show those prices and explained that as we had booked through a third party (Booking.com) we were not entitled to the lower price.
I showed her the Booking.com confirmation that stated that Booking.com did not charge any fees.
The lady responded that the website prices were only for that day and in any case they were fully booked so could not substitute the allocated room for an Interior 2 Queen bed room.
This was clearly not true as the website was still offering these rooms, but unable to refute her claim that they were fully booked, I suggested that we should then be charged the USD115 price instead.
This was refused.
Room 221 (see photo) is located in a row of rooms in a single storey lean-to type building.
The room entrance door is flimsy and poorly fitting literally 5 feet from parked cars.
The door frame has plaster cracks around it and is need of renovation.
Internally the room ceiling has fibre boards mounted across concrete support beams.
These fibre boards (hopefully not of asbestos fabrication) are left unfinished, not even painted, let alone covered over with insulated plasterboards.
Unlike other BW establishments where there is usually as minimum a sliding opening window for ventilation in the bath/toilet area, there is only a static louvre vent opening with no extractor fan.
As the room entrance door is badly fitting, roadside dust enters the room and the carpets and curtains are unclean. On a windy day, roadside debris and leaves also blow into the room.
Far worse is the air conditioning outlet above the bed was not cleaned and contaminated dusty air falls over you whilst in bed.
Breakfast is included in the final price and guests are provided a coupon to fill in with their requested choice.
After waiting 10 minutes in the queue to get a table, and a further 20 minutes for the meal to arrive, the photo show what was served.
The 2 sausage links was 1 sausage cut into half and where was the bacon?
Of the 17 (including 3 other BW) establishments we used, this was clearly the worst.
I would be happy to park my car in such a shelter, but do not consider this suitable for human habitation.
We are shocked that Best Western allows such standards to carry on. less