Unorthodox But Okay For The Night
24/06/2018 EmmaB2812, Nottingham, United Kingdom
Upon entering this hotel, an overwhelming smell of chlorine hits you, which we put down to an excessive use of bleach. After checking in, we carried our luggage up the stairs to the rooms as there is ... more
Upon entering this hotel, an overwhelming smell of chlorine hits you, which we put down to an excessive use of bleach. After checking in, we carried our luggage up the stairs to the rooms as there is no lift (elevator). We are away for 4 weeks so we have several heavy bags, so no lift was not ideal. As you walk through the door from the reception into the hotel area, which appears to be an extremely large building, you see to the right a large spacious area, presumably for functions, and to the left, a swimming pool. To get to our room we had to walk through the centre of the hotel, past the swimming pool and through the 'saloon' which felt odd. The saloon, although we did not drink there, did not have any draft beers and just appeared to be a small area curtained off by the swimming pool. The rooms were a good size and were very clean. The beds were very comfortable as well. The only issue with the rooms was that they all faced into centre of the hotel meaning there was no natural light or outward facing windows, and everyone walking by could see directly into your room unless you kept the curtain constantly shut as the glass panes were floor to ceiling. The rooms at one end of the hotel are situtated by the air conditioning unit which functions for the whole hotel and makes and incredibly loud norise, so we had to ask this to be switched off. We went for dinner in the hotel restaurant and had an awful experience with terrible service and poor food. After complaining about this, the owner (possibly his son) was extremely kind and apologetic and removed the charge from our bill. We did not have breakfast here, but went to Walmart instead. less
anselmi77, Owner at Best Western Outlaw Inn, responded to this review
Dear Emma from Nottingham ~
Thank you for writing a review of your recent stay at The Outlaw. Sorry to hear you missed our Lift - located adjacent to the lobby on the Atrium Landing. Glad you found your room "a good size and very clean" and the beds "very comfortable" - important to all our valued guests. The design of The Outlaw is know as Mid-Century here in the United States. Our enclosed atrium - quite large - features a swimming pool and other open areas. There are three levels of rooms with lift access to the lower-level area, which also features a Trip Advisor Award Winning restaurant - The Open Range where hotel guests are served a free, made-to-order breakfast each morning. (also serving lunch and dinner daily) We are sorry to hear of your missing the Lift and your experience in the restaurant. Do stop in again next time you visit Wyoming and we hope to offer you a pleasant experience. Until then...... Happy Trails.
Mark D. Anselmi
Owner & General Manager