Best Western Orlando West

My 3 night stay was about 125 a night with a small 12 year old pug. It was only a $10 a night fee to have a dog. I thought that wasn't to bad of a price. I reserved online with a balcony figured it would be on the second floor so I could go out on the balcony and sit outside and utilize the "smoking rooms" with my dog and not worry about someone trying to steal my dog. They gave me a downstairs room with a plan patio with no chairs!!! After the first night I got my $3.50 value worth snacks and water for their breakfast bag. 2nd day I go and try to get my bag and the lady went back to get the food and then came to tell me I was to late as it was 9:25am and put them back in the fridge. I had to argue with her, I came the same time yesterday and the male owner gave me my belongings and I went on my way with no issue. She called the owners and asked if I could have my granola bars and water, they told her to give it to me. After my 3rd night I got my bag of items from the male owner and as he was giving me my bag has was like your dog barks, the people beside you were complaining. I looked at him and said "oooh nooo" and then just walked away. "Best Western Orlando West offers 107 well-appointed rooms", there was 3 or 4 sections of the building plus it has two stories, why would you complain to your guest that paid for their nights with paying extra pet fees when you cram your 20 guest into a side by side room situation. You have many room opportunity to space me away from others as I'm the one paying the pet fee! The rooms don't get cleaned just organized for the next paying person. Long hair stuck in towels in the room, the bathroom had pubic hair on the toilet seat, small hairs around the outside of the tub and in the tub as well. The patio door was horrible, would only move if you force it and it would scrap along the bottom tracks. Didn't try the pool out as I was just frustrated with my whole experience at this stay. I would only come back if the prices matched the service, $40 bucks a night less

This is one of the Best Western hotel we always choice to stay. Besides the excellent service and the excellent environment, it is very convenient from this hotel to visit interesting spots in Orlando at a short distance. There is a very good restaurant adjacent to this hotel for you to enjoy Asian cuisine. less

We decided to stay at best western because the hotel from choice rewards was very terrible in every way! Not clean rooms, dirty carpet, refrigerator did not work. The pool needed cleaning and the pool area plus the hall ways! less

Room are fine but double check your booking. The front desk claimed they didn’t have our booking but pitched that they had one room left. Desperate, I needed a room and was charged more than my original reservation. Later on, I called booking.com and told me that yes my reservation still stands. It was a festival weekend so I can see why this property was looking to make more money. I had this reservation since April. On top of that, they have been dodging phone calls from booking.com to try and solve this matter. Very unprofessional. less

It would've been nice if we could've enjoyed the beautiful pool. In fact, the entire time we stayed there I never saw anyone near the pool, which is a shame because it's actually the nicest part of the property and the entire reason I chose this particular hotel. Unfortunately we were to afraid to spend time on property with our children once we arrived and realized that this was a seedy motel. My husband went down to grab a bag that we had forgotten and not only was there a man sitting on the hood of our car, but he also offered to sell my husband a full menu of drugs including weed, cocaine, crack, or anything else he might need. -soft, hard, green, or whatever you want were the actual terms the salesman used as he relaxed on the hood of my car. When my husband politely refused and proceeded to retrieve the bag from our trunk, the man realized it was our vehicle he was using as an office so he was nice enough to offer a free sample. The next night when we returned for the night, there was, again, a back lot full of people drinking and buying/selling/doing drugs and also 2 "working girls." It was nuts. A total open air market. This property is surrounded by gates and all but one are closed and locked after dark so it's obvious that they have knowledge of what's going on there, yet they still have no night security. So if you're on an adult trip and looking to party, then this place is for you, but if you're traveling with children avoid it like the plague! less