Best Western Orlando Gateway Hotel

7299 Universal Boulevard, Orlando, Florida, 32819-8353, United States
based on 3419 reviews Trip Advisor Logo
View Photos
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

Best Western Orlando Gateway Hotel

Stay at this stylish Universal Partner Hotel situated close to Universal Orlando Resort, SeaWorld and the Disney Theme Parks. Welcome to the Best Western Orlando Gateway Hotel, the Gateway to Orlando Attractions in Central Florida. This full-service show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Orlando Gateway Hotel

Traveller Overview:
4.0 Rating: 3419 reviews
Excellent 34%
Very Good 39%
Average 16%
Poor 5%
Terrible 3%
Rating

emyley86, wrote review 30/03/2020

We had a great stay!

My friend and I stayed here a little over a week ago during the craziness of everything closing down. The hotel staff was super nice and helpful. Brooke at the front desk was amazing, she has a great ... more

Rating

tiffanyms1990, wrote review 12/03/2020

Clean hotel with fabulous hospitality

We ditched our original reservation at the Ramada, and could not be happier. This Best Western was a breath of fresh air coming to clean rooms, and hospitality that is unmeasurable. Great service and ... more

Rating

krisU5567VZ, wrote review 10/03/2020

Family vacation

Location was great the breakfast is worth every penny. The entire resultant staff was fantastic for both breakfast and dinner it was the only good part about the hotel. Upon check in we went to our ro... more

Owner Response
Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Mr. Shetler; On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a great experience.
Rating

Darlene P, wrote review 08/03/2020

Convenient, Friendly Staff, Clean Rooms

Two couples needed a convenient place to spend the night after an evening dining event. The Best Western Orlando Gateway Hotel was the perfect choice. We were greeted warmly at the front desk and ou... more

Rating

vmart004, wrote review 07/03/2020

You get what you pay for

My family and I arrived and checked in to the hotel at 3:30pm, dropped our personal belongings, and quickly left to enjoy the parks. The room we were originally assigned, was entered without our knowl... more

Owner Response
Jennifer_Vaz, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Ms. Leavis; Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first thank you for your business and apologize for not exceeding your expectations. I must be honest, I wish your survey was to inform us of a phenomenal visit; however, it is still a gold nugget, as it gives us the opportunity to examine processes related to service failure. We understand customers are the most vital component to our hotel and we strive to exceed our guest’s expectations daily. After reading the description of your experience, I would be unhappy too. We understand how frustrating it can be when something we believe is simple turns out differently. We work hard to hire honest people, with a caring attitude and implement standard policies to protect our guests and associates alike. Again, please accept our sincere apologies for not doing that for you and for the difficulties your encountered during and after your stay. I hope you will consider staying with us again.