Best Western Orlando Gateway Hotel

7299 Universal Boulevard, Orlando, Florida, 32819-8353, United States
based on 3505 reviews Trip Advisor Logo
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Best Western Orlando Gateway Hotel

Stay at this stylish Universal Partner Hotel situated close to Universal Orlando Resort, SeaWorld and the Disney Theme Parks. Welcome to the Best Western Orlando Gateway Hotel, the Gateway to Orlando Attractions in Central Florida. This full-service show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
7299 Universal Boulevard, Orlando, Florida, 32819-8353, United States

Reviews of Best Western Orlando Gateway Hotel

Traveller Overview:
4.0 Rating: 3505 reviews
Excellent 35%
Very Good 38%
Average 16%
Poor 5%
Terrible 4%
Rating

Sheila r, wrote review 05/12/2021

Nice and clean hotel.....poor customer service

no complaints about hotel. however, I left my prescription glasses in the room by accident when I checked-out. I called three times and left messages for the manager and no one helped me or even calle... more

Rating

malharmemon, wrote review 11/11/2021

Worst service ever

Each member told me different info. Made the reservations weeks prior, called and confirmed multiple times and when i got there they had different info and didn’t let me check in (even tho it charged ... more

Owner Response
Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
On behalf of the entire team here at the Best Western Orlando Gateway Hotel, we would like to apologize for the less than stellar experience you encountered during your check-in process. Our hotel's terms and conditions are posted on all websites and we do all we can to assist our guests to the best of our ability. We regret any inconvenience and hope you will consider staying with the Best Western brand of hotels for your future travels.
Rating

nkgdds, wrote review 26/10/2021

lacking in all departments

I'm a diamond elite member. My status wasn't recognized when I checked in. I had to tell the clerk, who them proceeded to upgrade my room. I asked for my complimentary water bottle and told they were ... more

Owner Response
Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for being a valued Diamond Elite member with the Best Western brand of hotels. We deeply apologize for the short-comings you experienced during your stay with us. And, we are pleased that we were able to reach out to you privately to resolve your concerns to your satisfaction.
Rating

William K, wrote review 19/10/2021

Verify your requests being met and check out the room before unpacking

Friendly morning staff - nice clean hotel. Room would not cool below 70 degrees Closet door was off the rails Bath tub valve dripped all night - towel in the tub stopped the dripping sound. Requested ... more

Owner Response
Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Thank you for your review. Our hotel takes immense pride in being Orlando's friendliest hotel and we are pleased to hear you felt our hospitality and found our hotel to be clean and comfortable. We would have gladly provided you with an ADA accessible room. However, we do not offer accessible rooms with two beds Our apologies for any misunderstandings regarding our available room types. We hope to welcome you back again during your next visit to Orlando.
Rating

A_Em710, wrote review 18/10/2021

Overall unhappy experience, wouldn't recommend, and won't be back.

My boyfriend rented this for 2 nights for my birthday trip. Nowhere in the room or reservation information, did it state that it was going to be an adjoining room-which we aren't comfortable with at a... more

Owner Response
Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Please, accept our apologies for any shortcomings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. If you like to discuss this further with a member of our management team, please reach out to us directly here at the hotel.