Best Western Orlando Gateway Hotel

My friend and I stayed here a little over a week ago during the craziness of everything closing down. The hotel staff was super nice and helpful. Brooke at the front desk was amazing, she has a great personality and could turn your day around! I would definitely come back. It's a great place to get away and relax. The food/cafe in the hotel was great. It is also in a great location!! less

We ditched our original reservation at the Ramada, and could not be happier. This Best Western was a breath of fresh air coming to clean rooms, and hospitality that is unmeasurable. Great service and experience all around. Next time we come to Orlando, this will be our choice hotel. My only small negative items would be that the pillows were odd, they were half size of normal pillows which didnt allow for full neck support and the hallways smelt of mildew. The bar service is great and unmatched, although prices are a bit steep. Very small in the scheme of how great everything else was. less

Location was great the breakfast is worth every penny. The entire resultant staff was fantastic for both breakfast and dinner it was the only good part about the hotel. Upon check in we went to our room to find a terrible odour and a pile of rotting food on the carpet under the desk. We notified the front desk to which they got us another room on the same floor which was kind of helpful since we only had to move luggage for a family of four (a three year old and six month old infant my wife and I) by ourselves to the new room. Our new room also had a bad odour to it there was a used bar of soap in the shower, that looked like it hadn’t been cleaned, the coffee maker in the room had and old filter left in it which was starting to mold. I again notified the front desk and asked them to address it the next day since we were pretty fed up with everything that night and wanted to get the baby down. When we returned the next day the soap was still in the shower! After they supposedly cleaned the room. Not a place I would ever take children to again they seriously need to work on cleanliness around this hotel less

Two couples needed a convenient place to spend the night after an evening dining event. The Best Western Orlando Gateway Hotel was the perfect choice. We were greeted warmly at the front desk and our rooms were very nice. We appreciated the complimentary parking. We would choose this property again. less

My family and I arrived and checked in to the hotel at 3:30pm, dropped our personal belongings, and quickly left to enjoy the parks. The room we were originally assigned, was entered without our knowledge, due to a leak in the room. They proceeded to air dry the room. We got back to the hotel around 10:30pm, there was no notice on our door, but our key cards were disabled. With our two tired kids, one who was asleep on our shoulder, we had to go downstairs and we were informed of the situation, and reissued keys. We went back to the room but there was a strong odor, so we were switched rooms. The 2nd room had the same odor, possibly worse, the AC unit was very loud, and unfortunately we thought we were getting two queen beds instead of two full sized beds. Another observance, the floor throughout the hotel (including elevator), was sticky and dirty, if it wasn't so late, and the fact that we were with two exhausted children, my husband and I would have left the hotel. The staff was very friendly but there is no amount of friendliness that could fix how uncomfortable we slept. We would not recommend anyone visiting this hotel. less