The Good: Check-in was quick and easy. The room smelled nice and appeared clean. The beds were comfortable, and the water pressure in the bath was great. It was close to most things, and if you didn't... more
The Good: Check-in was quick and easy. The room smelled nice and appeared clean. The beds were comfortable, and the water pressure in the bath was great. It was close to most things, and if you didn't feel like walking, you could get a Lyft very quickly. The mini-mart was nice and stayed open late. There was also a restaurant and bar, but we didn't use it. There was one issue, which was corrected while we were there.
You are allowed only one parking spot per hotel room, so plan wisely or rent an extra room. The toilet roll holder fell off the wall as well as the towel bar. I told the front desk to ensure we weren't blamed for the damage and it could be fixed at a later time. We left for the day and came back. I checked my messages and was informed that the repair person could not complete the work because we had a do not disturb sign and to contact them when we were ready. However, we went into the bathroom to find debris on the floor, toilet, sink, and screws in a couple of different spots. We cleaned it up and set it aside. So someone had been in the room despite the do not disturb. A slight miscommunication, but concerning nonetheless.
The Worst: On our second day we were approached by a person who worked at the concierge desk and asked if we received our "Welcome Package" at check-in. We said no and followed him to the desk to get it. The woman informed us that the hotel held get-togethers for members of the hotel as a way to say thanks for staying and in the hopes of keeping our business. She told us going to the event would also give us a gift card to use at Universal as the hotel works with Universal Studios and that was why it was an American Express card. In order to attend we had to put a deposit down to hold our place. After paying the money, that was when we found it was a lie. It was a timeshare presentation that you had to go to at some other location away from Best Western that lasted around 2-3 hours. After I found out, I wanted a refund, but could only receive one if I went to the event. It put a damper on the stay and our view of the hotel. We could not believe a hotel would allow or encourage such behavior on the premises. My husband went to the front desk about the issue on our last day there and told them about what happened and the refusal of a refund. She didn't say much besides giving an apology. It was clear we weren't going to get help from the front desk or those at the "concierge" desk. We won't be returning to this property, and I'm currently working with my bank to get my back. I won't be staying at any Best Western after this either. There are plenty of hotels, and I'm sure they don't allow such behavior on their property, so go elsewhere. less