Best Western Orlando Gateway Hotel

7299 Universal Boulevard, Orlando, Florida, 32819-8353, United States
based on 3478 reviews Trip Advisor Logo
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Best Western Orlando Gateway Hotel

Stay at this stylish Universal Partner Hotel situated close to Universal Orlando Resort, SeaWorld and the Disney Theme Parks. Welcome to the Best Western Orlando Gateway Hotel, the Gateway to Orlando Attractions in Central Florida. This full-service show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
7299 Universal Boulevard, Orlando, Florida, 32819-8353, United States

Reviews of Best Western Orlando Gateway Hotel

Traveller Overview:
4.0 Rating: 3478 reviews
Excellent 35%
Very Good 38%
Average 16%
Poor 5%
Terrible 3%
Rating

sharal32448, wrote review 17/07/2021

Beautiful hotel

Well maintained hotel, close to universal, different stores and restaurants. Super helpful, friendly and caring staff. Has a nice pool, 2 hot tub, basket ball court, gym, free internet and a great res... more

Owner Response
chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Dear Sharal32448, Thank you for taking the time to write this wonderful review about our property. We are pleased to hear that you enjoyed your stay with us and that our staff was able to provide you with great customer service. We look forward to hosting your next trip hear to Orlando. All the best Best Western Orlando Gateway Management Team
Rating

855justme, wrote review 10/07/2021

Customer service is terrible

No one including supervisors take responsibility for being overcharged on both credit and debit cards as of today the charges are still showing up I called several times and emailed I would never stay... more

Owner Response
chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Dear 855justme, Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again we apologize that our property did not meet your expectations. If you like to discuss this further with a member of our management team please reach out to us directly here at the hotel
Rating

mykeeper1, wrote review 06/07/2021

Extremely disappointed !

I initially booked my stay at this hotel for four nights, however due to the poor conditions of my room and the overall cleanliness of the hotel I checked out after the first night. The hotel ventilat... more

Owner Response
chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Dear mykeeper1, Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again we apologize that our property did not meet your expectations. We are in the process of renovating some of our rooms but this is a process that will take some time to complete. If you like to discuss this further with a member of our management team please reach out to us directly here at the hotel
Rating

maniteresaindya, wrote review 29/06/2021

BEWARE OF ROACHES AND POOR SERVICE BY BARTENDER CHRIS

This hotel failed in every possible way. Roach in the room, poor management, staff person named Chris in bar/restaurant was beyond rude and should not be employed. Stay away and try a hotel that actu... more

Owner Response
chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again we apologize that our property did not meet your expectations. If you like to discuss this further with a member of our management team please reach out to us directly here at the hotel
Rating

2inesn, wrote review 25/06/2021

Not recommended option

There are few better options nearby. This hotel has not good facilities but you must pay 9usd daily for some useless services, such as parking (supposedly free), wifi (9usd daily per room?), shuttle t... more

Owner Response
chad gramley, Revenue Management at Best Western Orlando Gateway Hotel, responded to this review
Hi 2Inesn, Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. Once again we apologize that our property did not meet your expectations. If you like to discuss this further with a member of our management team please reach out to us directly here at the hotel