Cancelled reservation without notice
22/07/2017 T1563ZKjohni, Orlando, United States
DO NOT STAY IN THIS HOTEL! They cancelled my reservation without notice and front desk "customer service" lied repeatedly about the availability of room and blamed my credit card about the cancellati... more
DO NOT STAY IN THIS HOTEL! They cancelled my reservation without notice and front desk "customer service" lied repeatedly about the availability of room and blamed my credit card about the cancellation. I called the credit card company and they confirmed to me that they NEVER cancelled my reservation but it was the hotel that cancelled it! They were caught with their unethical business practice! What a shame! They have no business in the hotel industry! Bunch of liars! less
Bill J, Director of Sales at Best Western Orlando Gateway Hotel, responded to this review
Thank you for taking the time to leave your review. We are disappointed to read your message and are sorry that we were not able to accommodate you and your family on Saturday night.
We would like to opportunity to investigate the situation; however, we require your full name and or confirmation number so that we can locate your reservation in our system. Our records cannot locate the name on your tripadvisor response.
Please feel free to contact me directly at Jennifer@bworlando.com or 800-445-7299 and I will be happy to begin a full investigation.
Thanking you in advance for your continued support.
Always at your service;