Property was great, but do not trust Wnydham discounts for theme park tickets
13/08/2018 aliciaprinting, Floral Park, New York
I did not have anything bad to say about Best Western or this property, until their front desk receptionist pushed us to the guest services to purchase theme park tickets. There this Wnydham employee ... more
I did not have anything bad to say about Best Western or this property, until their front desk receptionist pushed us to the guest services to purchase theme park tickets. There this Wnydham employee gives you false information about going to a presentation for two hours and getting to the park at a reasonable time. I was told if me and my fiance got up for a 7:20 shuttle to the presentation we would be at the park by 10AM. That was a lie! We spent 5 hours at their presentation and didnt get to the park until almost 1PM. Do not trust them. I'm angry at Best Western because although they say they are not affiliated with them, their front desk receptionists are the ones that told us to go talk to them and hear their discounts, clearly working together. Save yourself wasting away half the day, the discount was not worth it. less
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
Thank you for completing the survey regarding your visit with us.
On behalf of our entire team, I would like to first thank you for your business and the complements you extended to our associates. We understand customers are the most vital component to our hotel and we strive to exceed our guest’s expectations daily. I would also like to apologize for your experience with the time-sharing company in our lobby. I understand you were frustrated with the entire time-sharing experience and I will be sure to share with our tenants.
We appreciate your business and will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future.
I hope you will consider staying with us again.