02/12/2016 briiiababyyy, Jacksonville, Florida
The parking lot is so small I'm surprised I haven't seen a wreck since I've been here, cars parked in spots that aren't even parking spots. Room was overpriced. My first night was $60, the second nigh... more
The parking lot is so small I'm surprised I haven't seen a wreck since I've been here, cars parked in spots that aren't even parking spots. Room was overpriced. My first night was $60, the second night it jumped to $135 plus tax. They have "free cookies" at check in that I saw a guest come down touch all of them and then take five to her room. The staff is friendly, short with you, but could still be considered polite. I would probably never stay here again. Also, what hotel offers "complimentary" hot bottles of water for $3. less
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review
I am sorry that you did not enjoy your stay with us during your recent trip to Orlando. We have added parking spaces at the expense of our tennis court as this has been our number on issue for the past year. There are now an additional 28 spaces available for guest parking and this will alleviate the issue that you mentioned.
We do have water available for purchase in our rooms as a convenience to our guests who would like bottled water. During the summer months they are quite popular and it is a choice that guests can make for themselves rather than visit the Deli downstairs or go to a local market.
I was happy to see that our staff was friendly and you would consider them polite. We have a great staff and I will let pass your comments on to them.
Thank you for your business and I do hope you will consider staying with us again should your travels bring you back tot he Orlando area.
Bill Jones, CHA