Overall unhappy experience, wouldn't recommend, and won't be back.
My boyfriend rented this for 2 nights for my birthday trip. Nowhere in the room or reservation information, did it state that it was going to be an adjoining room-which we aren't comfortable with at a... more
My boyfriend rented this for 2 nights for my birthday trip. Nowhere in the room or reservation information, did it state that it was going to be an adjoining room-which we aren't comfortable with at all. We would've changed to another room if we had known, but it was late when we got in and we're too tired to switch at that point.
Then we go to lay down and there aren't any normal sized pillows. There were 4 small square, throw-pillow size, pillows on the bed. When we went to call the front desk we found out the phone didn't work. I called from my cell phone and they informed us that they don't have any regular sized pillows to provide us. It was super uncomfortable waking up with our heads off the pillows after turning in our sleep.
The carpet floorboards were coming off the wall-very unsightly.
The first shower towel that I grabbed had some type of makeup on it still, which leads me to think they didn't wash them too well.
Just an overall unhappy and dissatisfying experience.
We will not be back and will discourage all family and friends from staying here when visiting the Orlando area. less
Dave Cunningham, Guest Services / Front Office at Best Western Orlando Gateway Hotel, responded to this review
Please, accept our apologies for any shortcomings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. If you like to discuss this further with a member of our management team, please reach out to us directly here at the hotel.