Would not go there again
30/09/2019 Shelley E, Lakeland, Florida
Old hotel, the doors had seven layers of paint. Our room has such a strong odor that we had to move the next day. I thought the air conditioning being on would help. I actually felt sick from the sm... more
Old hotel, the doors had seven layers of paint. Our room has such a strong odor that we had to move the next day. I thought the air conditioning being on would help. I actually felt sick from the smell. Thankfully, Margie at the front desk, came to smell for herself. She said she would not have been able to sleep in there and was helpful in moving us. Most of the air conditioners had condensation that you could see in the outside hallway. The room we were in did not. My guess is that the condensation was going under the carpeting with led to the horrible smell. The room also had the smoke detector off of the wall. Our second room was just a little musty but bearable. The TV didn't work in the second room. When I was at the desk I heard another lady complain to them that her shower had no water. I will never stay at a Best Western after this experience. I did feel bad for the staff. They were all very friendly and tried to help, which is why I gave two rating instead of a one. less