Todd Johnson Sales Team Member
We had a issue with the day sales team member and house keeping coming to our room per their policy you have to request they clean your room before 11am, so we placed a service call for 9:30am sunday ... more
We had a issue with the day sales team member and house keeping coming to our room per their policy you have to request they clean your room before 11am, so we placed a service call for 9:30am sunday the 24th. When we returned that afternoon at 12:30pm the room was not cleaned and per the day crew they were sorry but it would take another hour if we wanted. Me and my wife took the kids to eat and went to the walmart down the street and we returned at 2:30pm house keeping had just got to our room. I then went to the office for the second time the day crew member and Todd Johnson the night sales team member was there, i explained my situation that it was now 5 hours later and house keeping was just now cleaning my room and we had to leave twice because their policy and then when we got there my family had to wait for the house keping team for over 40mins more outside the room. When i went to the office the day crew member pushed the responsibility of on the night team member which was Todd Johnson and he went above and beyond to help us fix the problem. I totally recommond this hotel, the rooms are nice and the night staff is very helpful I also recommand they hire more people like Todd Johnson. less