One of the worst hotel rooms i ever seen
14/09/2017 Marcelo Martin P,
Arrived late, went to the check in desk and the person who handled it was courteous and extremely polite. Parked near my room entrance and when i opened the door the smell coming from inside the room ... more
Arrived late, went to the check in desk and the person who handled it was courteous and extremely polite. Parked near my room entrance and when i opened the door the smell coming from inside the room just punched me in the face. It was a mix between old smoke odor and humidity, so strong that i decided to leave my bag in the car. It felt so humid inside the room that also the carpet, bed sheets and towels felt like that. When i went to use the restroom i found to live roaches roaming around. I had to sleep over the sheets. They offer free breakfast but i decided to to have breakfast somewhere else just in case...
I stayed Sep 4, 2017 - Sep 5, 2017, Itinerary # 7293103520268, Confirmation #
I knew that i was not booking a 5 star hotel but for $82.12 i thought that i was going to get at least a modest, plain, nice room, comparing the price with other similar hotels in the area. less
Dena J, Front Office Manager at Best Western Orlando East Inn & Suites, responded to this review
Thank you for providing us with your feedback. I'd like to start by apologizing for any of the inconveniences you may have experience during your time with us. I wish that I had been notified of them before you had checked out so that I may have been able to fix them. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.