Best Western Orlando East Inn & Suites

This is by far the worst Best Western we've ever stayed at. Located extremely close to the interstate and was very noisy, the air conditioner couldn't drown out the outside noise. The worst finishing work I've ever seen, plaster looked like it was done by a three year old. The faucet in sink was didn't fit properly and you couldn't get hand under it to wash hands. The space between bathroom door and shower room was a tight squeeze! Floors looked like they hadn't been mopped in a decade! Lighting was poor as well. Water temperature was hard to control. Ceilings looked like they had been patched multiple times. Breakfast bar should be closed down by the Board of Health. Waffle machines and pancake machines hadn't been cleaned batter cups were being reused as well as syrup cups. Really feel like they should refund our Best Western points, we have never experienced anything like this before. In fact we stayed the next night in a Best Western in Port St Lucie that was a delight and we used the same number of points for this disgusting experience. If it hadn't been so late and we were tired we would've left! less

TODD!!! is the MAN!!! He is so friendly, confident and get's the job done! He cares about his guest for the time we check in to the time we check out. I an visiting because I am moving to the area soon.. Just because of him, when I do move and need a weekend getaway. I WILL ALWAYS STAY HERE! less

My husband and I stayed here two nights - I booked this particular Best Western because: 1) it was near the Orlando airport which we were flying out of and 2) I was able to use my Best Western rewards points for the first night (free) and therefore only paid for the second night. I regretted my decision. The hotel is situated along a major highway and at the interchange for an even bigger major (toll) highway, which means there is always loud traffic noise. The AC was loud and difficult to use to drown out the traffic noise. We couldn't sleep at all. I could not turn the shower faucet on, or change the temperature once my husband started the water. You must be VERY STRONG to pull that shower knob! The toilet did not flush well. There were lots of loud construction projects going on outside the hotel near the highway with grinding and chipping construction machines. The breakfast situation the first morning was pitiful - there was only one bagel remaining, all other food was gone, waffle machines were not working, and that was because no one was working there. the woman called out sick and they did not get a replacement until later in the morning. The second morning this was rectified. There was also no one answering the phone at the front desk when we called three-four times the first evening. It also took three separate tries with three different staff members to figure out the proper paperwork for checking in and out due to my rewards points situation. less

The Best Western rewards program offers travel cards which I redeemed for my stay. The instructions say to present the card at check in. I presented the card at check in and was told I couldn’t use it. The clerk didn’t even attempt to assist me with the problem or ask a manager. They dump the dumpster at 5 am on Saturday morning so I hope you weren’t plan on sleeping in if you are in earshot of that. They allow pets so the yappy, dog down stairs barked every time someone breathed near the door and it peed on the sidewalk in front of the room. The breakfast area was tiny, smaller than your average kitchen and difficult to maneuver through with so many guests. It’s not there fault but they are 40+ minutes from Disney or Universal. All in all it was the worst experience I have ever had at a Best Western and I will not choose this location again. On the bright side if you travel for work they seem to cater to this and have a lot next door that seems to be for larger vehicles, line trucks and that sort of thing. The beds were nice and the rooms were clean. less

Assigned room that was not made up at 4:30 in the afternoon, front desk and housekeeping at odds. New room assignment and trip back to desk to get key cards to work. Went out and returned and key cards not working another trip to desk. After going to sleep, guest trying to enter room as they were assigned same room. Staf is friendly and very sincere in correcting issues but seems that they occur on a regular basis by other guest at desk. less