Best Western Orlando East Inn & Suites

Checking staff is very friendly and helpful. Room was nice and clean. The kids enjoyed the pool area. Location is close to a few nice places. Wonderful staff members. Would stay at this hotel again ! ! less

Came to the hotel at 10pm June 8th with my wife and another couple, who have a 5 month old baby. Upon arrival they did not have the room type I asked for (Suite Double Queen). They gave me a suite king room that had the following issues: Blood on the sheets, roaches, and to their knowledge (which didn't make sense why they gave me that room in the first place?) half the room was crippled and didn't have power. The side with the wall lamps, TV, and fridge all off. The maintenance lady quickly realized that,that room was suppose to be out of order and was not to be put for resale. I went down and spoke to Todd for a second time about issues (first being the wrong room type), he end up giving us 2 rooms for the trouble. At 3am in the morning the couple that was with us inform me that the room they got had roaches and other insects flying across the room and crawling on the walls. One of the insects managed to land on the baby. Luckily, nothing happen to baby health wise. The room we stayed in smelled of smoke, as if it was a cigar shop. We woke up again at around 8am to inform the front desk we were leaving, the young lady that morning stated she will issue a FULL REFUND. But, to our luck I was still charged $50 for the room(s) that pretty much kept us up all night. Do yourself the favor and avoid this Best Western. The Best Westerns closer to the universal studios area of Orlando is 10x better. Now I realize why this Best Western is at the bottom of the list when it comes to all the other Best Westerns listed in that area. And to the GM of that property "thanks" for the very generic apology VIA e-mail. less

The staff goes out of their way to accommodate any and all requests. (and they do it cheerfully). We will definitely stay here again. The pool area is really nice and very clean. As I always say " Try it, You'll Like it". less

We spent one night at this hotel. The room was fine, beds comfortable and it got quiet later in the evening. The receptionist was very nice as was the lobby area. The hotel is located in a section of Orlando that isn't particularly nice. It was hard to go west on Colonial Dr. You can only turn east out of the parking lot and have to go to the next light and make a U turn. Colonial is a very busy street and sometimes it is difficult to get out of the parking lot. We would likely stay elsewhere if we need to spend the night in that part of Orlando again. less

It is billed as non-smoking but beware people smoke everywhere on the property. You cannot walk without walking through someone cigarette smoke. There were intoxicated people at the pool that we’re not guests of the hotel. Apparently this happens quite often. We had to get 10 different room keys in order for them to get one to work. The staff seemed annoyed at having to do so. The breakfast was horrible stale under cooked sausage and the breakfast staff was very unpleasant.The electricity went out the first night for a while and the desk clerk to seem clueless as to how to handle that. We will never stay at this hotel again less