Watch out!Do not give out your credit cad information to the Best Western Convention Center, Orlando, Fl
Best Western Convention Center is the most unethical, unscrupulous and inefficient administration I have ever dealt with.
I had a one-free-stay voucher from 2 stays in other Best Western hotels I stayed earlier in February. When I called Best Western Convention Center, they told me they had to have my credit card information for a new reservation, despite the fact that I had a voucher number and all the information requested, but I would, of course, never be charged. Without my consent, they charged my credit card, a few days later after the reservation, and ten days prior to my stay there, which was May 18th. After several unsuccessful attempts to call the hotel directly, I called the Best Western Rewards number last Friday. I spoke to a lady called Jennifer, who said that a new employee had made a mistake and had pressed the wrong button, and my credit card was charged.
Jennifer gave me a case number, and told me that it was all taken care of. Well, one would think that I would have received an apology and would have been reimbursed right away. The opposite happened. After having spent more than three hours of my time, plus all the aggravation, I had to call again the headquarters. I spoke to Toni, who finally looked into it. Apparently, it will take a week to be credited back. I am very concerned about their having my personal information. The manager Danielle, from Best Western Convention Center, not only hung up on me this morning, but also sent me an email with such a stupid excuse, that it makes me wonder what kind of employees this hotel hires. I took the time to write this review to help other people. Stay away from them, if you want to avoid any problems. less