Best Western Orchard Inn

I stayed at the BW Orchard in on 4/5-6/2019. Having already showered before my arrival on 4/5, I did not shower that night. I did shower on the night of 4/6. I set the water temperature and stepped into the shower. Needing to further adjust the shower head, I took one step towards it, slipped (there was no bath mat in my room although other rooms had them) fell over the tub enclosure and onto the bathroom floor, fracturing my clavicle. I spent 4 1/2 hours at the Emanuel Hospital emergency room, got examined and Xrayed. When I checked out the next morning, I told the desk clerk that she needed to get a bath mat in room 207. She said that they usually have them in all the rooms, but they ran out. I checked with 3 or 4 teammates (I was playing in a softball tournament in Turlock) who said they also experienced slippery showers. One man said he slipped, too, but caught him self and banged his elbow on the shower wall which resulted in bruising. I visited an orthopedic surgeon when I got home, who confirmed the fractured clavicle. I contacted the BW General Manager, Edwin Sarkissian, and urged him to get bath mats for all rooms. I asked him if he would cover any of my medical costs for the accident and he told me that it is not required to have bath mats and that it was my fault that I slipped and suffered an injury: "It happens all the time" he said of people who have been injured inside and outside of hotel rooms. A call to BW headquarters in Phoenix resulted in no interest whatsoever, only that I had to deal with Turlock BW hotel management. I've been a Best Western Rewards member for years, but was summarily brushed off about my complaint. I won't worry about it further as, probably needless to say, I'm through with BW. Warning to BW guests: make sure that your room has a bath mat if you plan on showering. The shower surface is extremely slippery. less

My daughter and I were tired after spending several hours on the road. We were not able to stay at the hotel we had booked for the evening, due to the flooding of roads in the area. At the last moment we were able to secure a room that was clean and had nice amenities. The receptionist at the front desk was friendly, professional and helpful. Thank you for a nice stay. less

It has been over a year since I last stayed at the Best Western in Turlock. At that time, the rooms were very tired, and desperately in need of modernization. Happy to report they completely updated all of the rooms! They are a big improvement. Beautiful, new furnishings and fixtures. The bed was very comfortable. The breakfast room is very nice, although some hot breakfast options could be better. Free WiFi is always appreciated. Compared with similar motels in the area, this now offers the best value and prices. less

Friendly front desk clerk, clean room and comfy beds. Good breakfast as well. Thought it may be a little noisy when we saw it was next to the highway but we were pleasantly surprised. Will stay there again. less

This is the best motel in Turlock area. Just had an upgrade of the furniture in the rooms. Direct tv if you have time.Friendly staff. My wife and I stay 10 to 12 times a year and take advantage of the Rewards Program. (free rooms) less