Filthy and not up to par compared to other BW hotels
04/12/2019 Msamytsab, Sacramento, California
Check in was quick and pleasing. However, once we got into the room, the TV wasn't working, the room smelled, the shower head was spritzing water all over the place, the carpet was dirty and disgustin... more
Check in was quick and pleasing. However, once we got into the room, the TV wasn't working, the room smelled, the shower head was spritzing water all over the place, the carpet was dirty and disgusting looking. The worst part is to call to the front office and their young employee throwing an attitude saying he cannot contact his manager or do anything for me. He hung up, I called back and he refused to change rooms lying that they were booked when there was only not even 10 cars parked on the lot at 12 midnight. No courtesy, nothing. For 140 dollars a night, piece of crap I would've been better off at Motel 6. Never staying here again in Turlock. The customer service was what got me more angry than the broken TV and showerhead at this point. If I had an option to go below negative zero rating, I WOULD. less