Best Western Orchard Inn, Turlock, Ca
13/04/2019 O5317KHvictorm, Pebble Beach, United States
I stayed at the BW Orchard in on 4/5-6/2019. Having already showered before my arrival on 4/5, I did not shower that night. I did shower on the night of 4/6. I set the water temperature and stepped in... more
I stayed at the BW Orchard in on 4/5-6/2019. Having already showered before my arrival on 4/5, I did not shower that night. I did shower on the night of 4/6. I set the water temperature and stepped into the shower. Needing to further adjust the shower head, I took one step towards it, slipped (there was no bath mat in my room although other rooms had them) fell over the tub enclosure and onto the bathroom floor, fracturing my clavicle. I spent 4 1/2 hours at the Emanuel Hospital emergency room, got examined and Xrayed. When I checked out the next morning, I told the desk clerk that she needed to get a bath mat in room 207. She said that they usually have them in all the rooms, but they ran out. I checked with 3 or 4 teammates (I was playing in a softball tournament in Turlock) who said they also experienced slippery showers. One man said he slipped, too, but caught him self and banged his elbow on the shower wall which resulted in bruising. I visited an orthopedic surgeon when I got home, who confirmed the fractured clavicle. I contacted the BW General Manager, Edwin Sarkissian, and urged him to get bath mats for all rooms. I asked him if he would cover any of my medical costs for the accident and he told me that it is not required to have bath mats and that it was my fault that I slipped and suffered an injury: "It happens all the time" he said of people who have been injured inside and outside of hotel rooms. A call to BW headquarters in Phoenix resulted in no interest whatsoever, only that I had to deal with Turlock BW hotel management.
I've been a Best Western Rewards member for years, but was summarily brushed off about my complaint. I won't worry about it further as, probably needless to say, I'm through with BW.
Warning to BW guests: make sure that your room has a bath mat if you plan on showering. The shower surface is extremely slippery. less