12/06/2019 Daydream58234932007, Kirtland, New Mexico
Can hear water being turned on from the other rooms. The room we stayed 2 queen bed n guest room. We had one sink in bathroom , no vanity. No laundry service available at hotel. Same breakfast everyd... more
Can hear water being turned on from the other rooms. The room we stayed 2 queen bed n guest room. We had one sink in bathroom , no vanity. No laundry service available at hotel. Same breakfast everyday, kitchen was kind a small, so we end up standing n eating in kitchen , hotel odor, and can see pipe under bathroom sink. The cleanliness was okay. less
Michael N, Manager at Best Western Orange Plaza, responded to this review
Hello and thank you for staying at our hotel. The room that you reserved online was our ADA room otherwise, all of our rooms have a vanity and sink outside of the bathroom. Reviews help guests decide where to stay and I thank you for mentioning that we do not have laundry service at this hotel. I also want to add that our breakfast room has five tables and 12 chairs, alternatively, there is another table with 4 chairs in the lobby and two tables outside the lobby with 4 more chairs. If I was present at that point in time I would have found a solution for you and your family as I expect my staff to do the same. Lastly, I'm glad that you mentioned that we were clean because we take pride in this. The Best Western Orange Plaza family hopes that you find a hotel that suits your families needs the next time you are in the area.
Than you again for staying with us and leaving a review.