dirty sheets/no friendly staff
23/07/2017 838christophern, twentynine palms, United States
We stayed in a room with 2 beds, one bed had dirty sheets we found several blood spot. front desk staff no friendly very rude person. We stayed before in Best Western Hotel but we never had this ki... more
We stayed in a room with 2 beds, one bed had dirty sheets we found several blood spot. front desk staff no friendly very rude person. We stayed before in Best Western Hotel but we never had this kind of experience. less
Michael N, Manager at Best Western Orange Plaza, responded to this review
We apologize for the situation you encountered. The hotels' policy on check outs is to remove all bed sheets, wash them. After washing sheets if they still have stains they are to throw them away and put new sheets in room. I want you to know that this incident does not reflect the clean hotel reputation that we have. You can verify our outstanding reviews to see how satisfied guests are with our cleanliness.
When you notified us of the situation I was involved and so were two other employees. I feel at no time was anyone rude or unfriendly to you. We asked you standard question so that we could see the situation as a whole, for instance if both beds were wrong and which of the two beds did you find wrong. The housekeepers were called and asked who cleaned the room and why would the sheet look as it did. I offered you 50% off your room and asked if you were satisfied with compensation and you replied yes.
Once again we apologize for your experience and will take proper steps to make sure this one incident does not happen again.