Bad experience, good location but old and dirty
07/12/2017 Javier P, Orange County, California
Dirty, old, old beds, wind current filter in and we got sick, toilet clogged for no reason, very covenient location though about to get groceries. Smells like humidity. Dirty rugs. We are not too pick... more
Dirty, old, old beds, wind current filter in and we got sick, toilet clogged for no reason, very covenient location though about to get groceries. Smells like humidity. Dirty rugs. We are not too picky but for the price we expected something much better less
Michael N, Manager at Best Western Orange Plaza, responded to this review
Dear Javier Perez,
As the manager I am extremely shocked to read about your feelings regarding our property. I’m going to respond to each one of your complaints as best I can. California in general is an expensive state to visit and Orange County, CA is no different. Our rates are competitively priced to the area as we are sold out nightly. We have all the popular amenities among guests that non-resort hotels should have, for instance complimentary breakfast, free wifi, free parking, 24 hour front desk service, coffee in lobby, daily housekeeping. I am proud to say that our top three compliments are our staff, comfort of bed and cleanliness of rooms. The nights you stayed, the area had unusually high winds that made the news with uncontrollable L.A. fires. The winds were so high that last night you stayed, my backyard fence toppled over. What would have caused you to write that you would only pay $30 for a night with us? This baffles me as that would not even cover our cost to maintain the room and looking at Motel 6, they charge $60 - $70 weekdays in the area. I’m sorry that you did not like your stay at our property but I’m proud to say that we only charged you for two out of the five nights of your reservation. I adopt a customer friendly philosophy that if a guest is unsatisfied with their stay, they may check out without penalty.
The staff wishes you health and wealth in your future endeavors. I do not expect you stay with us again but I do hope you continue to stay with other Best Westerns.
Best Western Orange Plaza