Luggage ransacked, prostitutes, drugs, and maids that don't read English.
19/08/2016 gonetrvlng, The Woodlands, Texas
My wife and I stayed at the Best Western Orange Plaza, in Orange, CA. for ten nights in July, 2016. I have to say it was the worst stay we've had in a hotel in many, many years. The things that made o... more
My wife and I stayed at the Best Western Orange Plaza, in Orange, CA. for ten nights in July, 2016. I have to say it was the worst stay we've had in a hotel in many, many years. The things that made our stay bad were that the maids for several days went through our luggage and we had several hundred dollars worth of chocolates in the room near the end of our stay when the maids decided to shut off the air conditioning. For the first few days of staying at the hotel I noticed that the charging cords to my phone and other equipment were hanging out of my suitcase, which does not happen when I put them away myself. My wife mentioned that her personal items inside her luggage had been rearranged and her slippers were moved off her suitcase also. I thought that I had been carless about the cords by chance but my wife's slippers were moved to the floor; however, I didn't at first mention anything to the manager. This went on for a few days and then I started taking pictures of how things were left on top of the luggage. We came back one night and talked with the night manager and he apoligized and said he had two new maids and that they should not be touching our luggage. That was also the night we came home with the several hundred dollars of chocolate. The manager told us that he would have the maid supervisor watch the maid clean our room the next day. I put a note that covered the controls of the air conditioner that said, "Please do not turn off air conditioner, thank you". When we returned the day after we brought the chocolates into our room, I stopped in the office and asked the desk clerk that was also aware of the problems we were having to come to our room and observe what it looked like compared to the pictures taken in the morning. He declined and said, "I trust you". When my wife and I entered the room, the air conditioner was turned off and the luggage had been been gone through again. Now, I'm really mad. I went immediately down to the night manager and asked why the air conditioner was turned off. He stated the the maid probably couldn't read English and that he was sorry. The heat did ruin one box of chocolate that was close to one hundred dollars although I didn't find out until we got home.
I was told three days before we checked out that the owner wanted to talk with us about the problems. We said that we would be there at 8:30 a.m. on the checkout day to meet with owner. We came down and checked out and ask about the meeting with the owner. We were told that they were not coming to meet with us. So someone at the hotel is a liar. I was also told that I had to have proof that the maids had gone through our luggage. I said that I had offered the night manager to go to our room at night before we entered and he declined. The day manager removed one night stay from our bill and that was it. When I asked for the owners name, I was told it was Anil and Sandi Patel. Now this poor quality hotel has added insult to injury by the owners not even bothering to show up when it was arranged days prior. Thanks Anil Patel for the worst hotel stay in years. You lost our business forever.
A few other things about the hotel, it is in a seedy part of Orange, CA. If I had children with me I would definatly not stay there. As soon as we parked to check in on the first night, there was a dope fiend trying to cross the street at the hotel. There was a homeless man going through the garbage can approximately ten feet from the office and management did nothing even though there is a window to see what was going on right outside. The hotel is old and it shows inside and out. The bathroom in our room at least was very small and not clean and the room was very outdated. The owners need to put money into the hotel's upkeep. My wife and I observed what appeared to be prostitutes/ dope fiends knocking on two different hotel room doors at different hours throughout the evenings when we were there and we mentioned it to the staff and they did not respond. When I talk about my observations, they are professional, because I am a retired peace officer.
I do not recommend this hotel to anyone and I am disappointed in the brand of Best Western for allowing this place to have their name. I do stay at Best Western hotels in other cities with good and even great results. less