Would not stay again, not luxury at all.
14/12/2016 Bonnie D,
Stayed as part of a luxury deal for our honeymoon. Paid for a thirds night accommodation, which was way overpriced, $250 for just the room. Spa was actually just a bath with jets and extremely noisy m... more
Stayed as part of a luxury deal for our honeymoon. Paid for a thirds night accommodation, which was way overpriced, $250 for just the room. Spa was actually just a bath with jets and extremely noisy motor. Stayed in room across lane inline with reception, which unknown to us was undergoing renovations, would of been nice for the staff to mention this. Woken on the first morning at 7:30 by a drop saw and jackhammer which continued all morning. Spoke to receptionist that afternoon and she was understanding and said she would mention it to management. Second morning, we were woken at 7am by a cement truck. Again spoke to reception wanting to know if they had any construction planned for following morning, this time I received a very hostile response. Apparently they did not even organise renovations, I seriously don't believe that some company just decided to turn up and do renovations just because they felt like it. The third morning was full evacuation alarms, as far as we know for no reason. less
Gail M, Front Office Manager at BEST WESTERN One Four Nelson, responded to this review
Good afternoon Bonnie
It is unfortunate that you did not enjoy your heavily reduced price 2 night package deal at our accommodation or your third night.
As you would have realised, these packages attract hundreds of bookings and as such, our accommodation was at capacity when you were here, thus making it impossible to move you to another room.
With renovations in progress, work needs to be completed. By law, tradespeople are permitted to start from 7.00am – 6pm Monday to Friday throughout the State and our tradesmen started as per the permitted times gazetted by the EPA and State Government. Our reception area does not organise any of the building works, this is coordinated by the building company, which I am sure you would realise.
Our new rooms will be operational within the next few weeks and we sincerely hope that you will try us again in the future and have a more pleasurable experience.
With kind regards
One Four Nelson