I have no idea why this hotel was so highly rated. It has a swimming pool in a large atrium lobby, but as far as I was concerned that was a liability. There were 30 or more wet screaming kids running ... more
I have no idea why this hotel was so highly rated. It has a swimming pool in a large atrium lobby, but as far as I was concerned that was a liability. There were 30 or more wet screaming kids running around until 10 at night, along with all their unmasked parents. They were probably 100 people in the lobby not wearing masks drinking alcohol, etc. I have nothing against alcohol, but it makes them talk louder and they’re spitting more. I wouldn’t have liked this even if there weren’t a pandemic, but under these conditions it was reprehensible. There was no sign anywhere in the building even suggesting that you should wear a mask.
The place is in dire need of updating. Everything is old and dark, and the door of our bathroom was broken. The only reason I gave it two stars instead of one is because the pool would be nice under normal circumstances, and it’s a pretty good central location to the historic parts of Hannibal. less
Grace Dyer, General Manager at Best Western On The River, responded to this review
We are sorry that you had to write a review that was exaggerated. We have updated our hotel, we are sorry that you did not approve. If your bathroom door was broken, why would you not inform the front desk that it was broken? We would have moved you or fixed the door. Instead, you decide to post on here, where no one can help to fix it. The guests in the atrium were never at 100, as we were not full for the weekend, and the kids were out of the pool at 8:55 pm without incident. We are sorry that we did not meet your expectations. We hope you find a hotel that meets your needs, as we will no longer accommodate you.