not the most comfortable
The Hotel is awkwardly located on a hill, has very little parking, the outdoor pool is located across the street at a different building from the indoor pool. Parking spaces are very narrow and on a s... more
The Hotel is awkwardly located on a hill, has very little parking, the outdoor pool is located across the street at a different building from the indoor pool. Parking spaces are very narrow and on a steep incline. The indoor pool is right in the middle of the lobby area, so the lobby is humid. There was a sign posted at the gate notifying everyone, no more than 8 guest in the pool at a time, yet while I was in the pool with my 2 children there came to be about 20 in the pool area at a time. 3 young kids came into the pool area, read the sign and said out loud "we are family, this doesn't pertain to us". No one was monitoring this Covid Rule at all. The beds were smaller than what I have had at cheaper chains. The room was smaller than less costly hotel/motel chains. The hot breakfast that started at 6AM was burned and crusty looking by 7AM. Not a pleasant stay. less
Grace D, General Manager at Best Western On The River, responded to this review
I am sorry, but there has been NO HOT BREAKFAST since t this hotel since the COVID 19 began it has all been grab & go bags. I do not know where you had breakfast at but it was not here. We have 4 different parking areas and a small incline on the smaller,north end. There has NEVER been 20 guests in the pool at one time since February 2020. You were in standard sized 2 queen bed room, we don't have anything smaller than that. The statements that you have made in this review are not accurate by a long shot. The pools are monitored on a daily basis because of the COVID 19. The families are not required to social distance. We do have indoor and outdoor pools, as well as 2 guests buildings. We are sorry that you had to write such a completely inaccurate review of this hotel. We hope you enjoy your less costly hotel/motel chain, as we will no longer be able to accommodate you here. Good luck to you, and safe travels.