Rocking Toilet & Cockroaches
18/05/2019 Sue M, Buffalo, New York
I was looking forward to staying here after the reviews; however, this was not the case. The hotel is in a good location for seeing the downtown sites and the river; however, it has minimal parking a... more
I was looking forward to staying here after the reviews; however, this was not the case. The hotel is in a good location for seeing the downtown sites and the river; however, it has minimal parking at the main building with the majority of the parking in the lot next door and it was very steep. Our first impression of the building was that it appeared neat and clean; however, when you took a second look it was rundown. The check-in staff was very nice and friendly. I wish I could say the same for the day staff.
Our room was on the 2nd floor mid way down the hall. We opened the door and there was a noticeable odor, but we were too tired to care. The room looked decent; however, if you looked closer, there was what appeared to be water stained wallpaper, dirty window sills, and other areas needing attention. Furniture was showing wear.
The bathroom was small and the toilet actually rocked when you sat on it. Both sides of the toilet had large patches of blue tape on it.
The last straw to our room experience was when we had a cockroach crawl across the desk while we were sitting there. We caught it and took it downstairs the next morning (as it was late when this happened) and the desk clerk's response was "Oh, what room are you in?" No apologies or anything.
Breakfast was an experience in blandness and lack. There was no staff taking care of the area. It appears that most of the staff was hanging out at the front desk chatting. Items were in low supply and people were left to their own devices.
People mentioned fresh cookies and coffee; however, there were none when we were there.
We have generally had good experiences with Best Westerns, but this was beyond bad and not worthy of the name. less
Grace D, General Manager at Best Western On The River, responded to this review
We are very sorry you did not enjoy your stay.