Best Western Old Mill Inn

Where to start, showed up the front desk agent was abrasive and rude. They force you to take the express check out, i now know why and keep reading for this reveal. The area of the hotel we were in stunk as a couple rooms were smoking weed in them. Went to the front desk to complain and was told oh well, maybe it’s just cigarettes....it’s a non smoking hotel no matter what’s being smoked. Being in the law enforcement field I know what pot smells like. The pool and exercise rooms stink worse than a teenage hockey bag, that’s worse than a skunks butt if you are wondering! There was a pregnant woman in the lobby bugging everyone for money and cigarettes, when I said to the agent I’m shocked he’s allowing this behaviour in a Best Western his reply was “she’s just trying to figure stuff out” No pillows or blankets for the pull out sofa, back to the friendly agent who informed me the hotel is out of pillows that’s why the don’t have them in the room. The fridge is louder than a whistling monkey on speed. Skip to breakfast, selection was terrible, no eggs for almost 40 minutes as the front desk agent is also the cook, and took 3 smoke breaks during our 45 minutes in the breakfast room. I assume this is why they insist on the express check out, or because they don’t want to deal with the complaints. I would recommend staying almost anywhere else over this hotel. less

First impressions mean a lot! No one was at the front desk when I arrived. I had to call on the house phone, which rang and rang and rang, so I was already a little miffed. But I do understand that they need to step away to clean, or take care of other things from time to time and can’t be there 24/7. The room had a slightly unpleasant odor and there was dirt on one if the light switches, which I cleaned off myself. I had to go back to the front desk because the outlet by the sink did not work. Since the hair dryer was mounted on the wall, that outlet was the only one close enough to reach it, which meant I could not use the hair dryer and didn’t bring my own. The front desk person, who was very nice, said she could call the maintenance man but then told me he called in sick. So her solution was to drag the tall bedside table lamp over to the sink area because it had outlets on the base. Mind you the sink area is quite small so I had this cord stretching from the bedside over to the edge of the sink and the hair dryer was plugged into the lamp base. She said, “I hope this is safe.” On her way out the door she asked if I wanted to change rooms. Since she spent all that time trying to help and I had already unpacked a couple things, I declined. I wish she would have offered that immediately or maybe offered a discount for the inconvenience. On a positive note, I was able to check in early, the staff was friendly and the breakfast was very nice, with lots of variety. less

Rooms smelled like smoke and mold, no fridge, microwave, and the hairdryer and tv was broken. Lots of noise with a dog barking constantly. Not the the hotel could help with that. Value was good for the money. Was too late for the breakfast as that closed at 9:00 am, Pool as too small for the amount of guests. less

Dirty. Used towel on shower rod. Room smelled of urine. Reported. At first FD Agent said they clean all their rooms. When I showed her a picture she sent housekeeping up. Asked for extra towels I was told they were out. 2nd day asked for room to be totally recleaned. When I returned my door was not closed properly and didn’t need a key to open. Room was not vacuumed. Could hear kids running around in hall - housekeepers brought their kids to work and running around! My mother’s room was horrible! Will Not return less

We stay for 5 nights and the facilities was very good for the cost. Fairly convenient to the Interstate and near several restaurants. The location seem to be safe. We had a pet and all pet owners were placed on the third floor, which was kept very clean. There was an elevator. Everything in the room worked as should. Breakfast was excellent. Staff seemed to be very caring and dedicated. Would stay here again. less