It was a 5 until 3:00 a.m.
The room and the front desk staff for our stay at Old Mill Inn were great. We were there for a baseball tourney for our son. The experience went South when we had guests arrive at 2:00 a.m. and star... more
The room and the front desk staff for our stay at Old Mill Inn were great. We were there for a baseball tourney for our son. The experience went South when we had guests arrive at 2:00 a.m. and started slamming doors, talking loud and banging things in the room next to ours. This got worse at 3:00 a.m. when the housekeeper banged on our door and said "housekeeping" and then banged on the next room's door . I said something to the front desk clerk when we were checking out about what happened and the housekeeper replied "oh that was your room--that was me--my bad". Please have the common courtesy to check which room you need to go to, especially during the night, and apologize when you have disturbed someone by mistake. less
Tina M, Guest Relations Manager at Best Western Old Mill Inn, responded to this review
Dear Valued Guest,
Thank you for the kind words and appreciation to our staff and your room, however, I regret to hear about the inconveniences that you encountered during your recent stay at our hotel. I want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you.
Know that actions shall be taken to improve everything on priority and you can have a great stay next time. Thank you and we hope you'll choose to stay with us again when you visit the area.