Best Western Old Mill Inn

Nice property, staff were great but.... Our apartment needed worked on so we had to stay. I spoke to Raj Sunday night and he said to just call and let them know. I did the next morning and the female manager told me we had to pay before 12 to do a stay over I explained we had dr appts but I would try she then made a comment about we wouldn’t be able to get our things if we weren’t there. I cancelled my appt and was back by 11:10 and handed her the keys to the room by 1150am. I made sure the room was cleaned (and took pictures Because of how she talked to me on the phone I wasn’t about to be charged for anything else) and now they’re trying to charge me almost $94 additional dollars - I am ensuring this isn’t going to go through as it’s not an authorized charge! less

Our stay was great from beginning to end, great value, nice beds and pillows, offered a pool, snack & bottled water waiting for us in our room, large room with King size bed, soft thick bath towels and very nice breakfast in the morning! Just the place for weary travelers like us! less

This was an amazing hotel for our move from Atlanta to Rapid City. We had two cats and there were few options besides this Best Western. The fees are very reasonable. Even the pet friendly room was VERY clean and modern. The beds were very comfortable and there was almost no noise. Great stay. less

The overall experience was fantastic. The entire hotel was very well maintained, my room was spotless.Tthe staff was very cordial and accommodating to my requests and questions. Free breakfast was served wilth a very good selection of different foods and drinks. The only negative was the location, not easy to get to and kind of off the beaten path. Otherwise, I would recommend this location for a planned stay less

The room and the front desk staff for our stay at Old Mill Inn were great. We were there for a baseball tourney for our son. The experience went South when we had guests arrive at 2:00 a.m. and started slamming doors, talking loud and banging things in the room next to ours. This got worse at 3:00 a.m. when the housekeeper banged on our door and said "housekeeping" and then banged on the next room's door . I said something to the front desk clerk when we were checking out about what happened and the housekeeper replied "oh that was your room--that was me--my bad". Please have the common courtesy to check which room you need to go to, especially during the night, and apologize when you have disturbed someone by mistake. less