Originally this was a get away from home for a couple days christmas gift for my fiance. I chose this as it was one of the only hotels not charging extra $50 for New Years night and as a back up for a pet friendly hotel in case our dogs had to tag along. I really wanted to like this place especially since it had some great reviews and one particular member of staff we met our first morning, but after coming back to the hotel with my suitcase opened and stuff I had left on the counter (which was barely wiped down!) now in said suitcase with some of my things moved around in it, I'm furious. When we checked in, neither of the key cards worked so we went back and was replaced with only one. The sink had some dried grime, the tub had some sort of brown something on the side, the toilet paper roll was almost completely empty, crumbs on the desk, and the towel rack fell off! We came back not only my stuff opened, but nothing was tidied up, some of the clothes were thrown on the bench, they did not replace the conditioner or shampoo, the mat on the desk was still flipped over hanging on the side of the desk (where our 4 year old left it), and I feel like the only thing done was they remade the bed with the same dirty linens that were on originally, and MOST of the trash was thrown out because there were still lays sour cream and onion chips in the trash liner as well as some blood from a used girly item. The elevator also stopped working with us inside, but at least the heater worked and they had hot water. Most of all I am furious about my privacy invaded, no staff should EVER go inside your belongings, that is the true reason I made this review. In fact as we were checking out, nearly every hotel room door was left opened with absolutly no staff around!!!! At least 12 rooms that anyone could have entered and taken something from! The name on the vacuum was Kathy which also belonged to the woman getting coffee as we left, so essentially she left a bunch of rooms unattended on floor 3 while being next to the lobby getting coffee. We will never be back. As far as I'm concerned the only Best Western we will ever stay in again will be the one in Eureka Springs where it is cleaned, tidied, and taken care of properly.
I am going to say that the absolute ONLY reason there is a second star is purely because Kim was absolutely wonderful! Very kind, attentive, and a sweet amazing gal! The nicest person we met during our stay in Omaha. less
Tina M, Guest Relations Manager at BEST WESTERN Old Mill Inn, responded to this review
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and bed. We wish all guests to have a convenient and accommodating experience, and we thank you for sharing your rating.