Best Western Old Mill Inn

I paid a very high price for this hotel during the CWS. Please be warned if you are sensitive to cigarette smoke skip this hotel. We checked in the first night and the hotel was clean and upgraded. The front desk staff was friendly. When we got into our room the smell of stale, old cigarette smoke hit me. I tried to open a window and it only seemed to make it worse so I called down to the front desk and told them I couldn't stay in the room and he told me I could either come down and get a can of air freshener or be put in a pet room. Air freshener doesn't actually get rid of cigarette toxins, and a pet room wouldn't work for me as I'm highly allergic to cats and most dogs. I called the Best Western corporate number to find out what my options would be and they basically said it wasn't their problem. A few minutes later the woman who checked us in called up to our room and offered to show us a couple of different rooms explaining that they knew the room we were in smelled like cigarettes and that they had tried several times to get it out. The first room she showed us did not smell bad so we were happy with that. The next morning we got up to leave the hotel for the day and the entire 3rd floor reeked of old and new cigarette smoke. Housekeeping was cleaning the rooms and most of the doors of the rooms were open so the smell flooded the hall. I reported it to the front desk and they said they would check it out, but it was obvious that smoking is allowed at this hotel. It's fine if it isn't a non-smoking hotel, but it shouldn't be advertised as one. The entire hotel has signs all through it that the entire hotel is non-smoking. In the end it was all just ok, but I would not take a chance and stay here again. Also this was the first time I've ever stayed at a Best Western and I will avoid them at all costs given the experience I had with their corporate office not offering me any support whatsoever. less

Location is strange, you have to go through a strip mall parking lot to get to it. Well lit though. It is about 10-20 minutes away from anything you might be sight-seeing or doing. Front desk people were all great. Fast check-in and no issues. Elevator was small and you can tell the age of the place. It is clean and well maintained but just the air is old. Smelled musty and of by-gone days when it allowed smoking. You become nose blind to it after a bit. You are welcomed with a bottle of water and a snack. The bed was comfortable, not too firm or too soft. Soft malleable pillows. Tiny bathroom but workable. Breakfast was huge. Usually 2 meats, eggs, grains, fruit, waffles, juices, coffee (really good), cereals, milk and more. It was a nice stay other than the smell and the giant opening to the 'attic' that stayed open outside our room the whole 3 day stay. less

Very Clean hotel, Very friendly staff! All little difficult to get to as the hotel is in the back parking lot of an office development. Once the place is located, expect an impecabley clean and quiet room. Our room was somewhat cramped so don't try to swing any cats; however, everything is clean and as it should be - making for a nice visit. less

If you go to the pool, make sure you have swim shoes. The tile is very silppery when wet and swim shoes may help. There were 4 of us and 2 fell while being careful. Tile is uneven and slick. Bad combo less

I must say this was as mentioned, can be hard to find but, it is worth it. Great breakfast. Had a nice lady named KP check us in and she did a wonderful job. She was very polite Would consider staying again. less