Best Western Old Mill Inn

650 N 109th Ct, Omaha, Nebraska, 68154-1707, United States
based on 525 reviews Trip Advisor Logo
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Best Western Old Mill Inn

Welcome to the Best Western Old Mill Inn!

The Best Western Old Mill Inn is conveniently situated close to all of the areas top attractions such as the Ameritrade Park, Omaha Henry Doorly Zoo, Father Flanagans Boys Home, Old Mill Business Dis
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Old Mill Inn

Traveller Overview:
4.0 Rating: 525 reviews
Excellent 42%
Very Good 26%
Average 14%
Poor 7%
Terrible 8%
Rating

Venture24434614690, wrote review 15/01/2020

The female manager totally made this awful

Nice property, staff were great but.... Our apartment needed worked on so we had to stay. I spoke to Raj Sunday night and he said to just call and let them know. I did the next morning and the female... more

Owner Response
Tina M, Guest Relations Manager at Best Western Old Mill Inn, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry for the misunderstanding and inconvenience that you experienced during your most recent stay. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.
Rating

768bobd, wrote review 27/10/2019

GREAT VALUE

Our stay was great from beginning to end, great value, nice beds and pillows, offered a pool, snack & bottled water waiting for us in our room, large room with King size bed, soft thick bath towels an... more

Owner Response
Tina M, Guest Relations Manager at Best Western Old Mill Inn, responded to this review
Hi 768bobd, Thank you for taking the time to share your wonderful review and experience. I’m so pleased that you found us a clean and pleasant place to stay and that our breakfast to your liking. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.
Rating

Andrew N, wrote review 17/10/2019

Pet Friendly Hotel during Move

This was an amazing hotel for our move from Atlanta to Rapid City. We had two cats and there were few options besides this Best Western. The fees are very reasonable. Even the pet friendly room was VE... more

Owner Response
Tina M, Guest Relations Manager at Best Western Old Mill Inn, responded to this review
Hi Andrew N, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our services and we were able to provide a clean and comfortable experience. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Have a great day!
Rating

Chuck B, wrote review 09/10/2019

Road Trip

The overall experience was fantastic. The entire hotel was very well maintained, my room was spotless.Tthe staff was very cordial and accommodating to my requests and questions. Free breakfast was ser... more

Owner Response
Tina M, Guest Relations Manager at Best Western Old Mill Inn, responded to this review
Hi Chuck B, Thank you very much for your kind and heartwarming review. We are delighted that you enjoyed your stay and appreciated our place. Thanks for for the compliment to our accommodating staff, breakfast selections and for rewarding our efforts in providing the best service. Thank you for recommendation and looking forward to welcoming you soon.
Rating

Road07491749875, wrote review 30/09/2019

It was a 5 until 3:00 a.m.

The room and the front desk staff for our stay at Old Mill Inn were great. We were there for a baseball tourney for our son. The experience went South when we had guests arrive at 2:00 a.m. and star... more

Owner Response
Tina M, Guest Relations Manager at Best Western Old Mill Inn, responded to this review
Dear Valued Guest, Thank you for the kind words and appreciation to our staff and your room, however, I regret to hear about the inconveniences that you encountered during your recent stay at our hotel. I want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. Know that actions shall be taken to improve everything on priority and you can have a great stay next time. Thank you and we hope you'll choose to stay with us again when you visit the area.