I reserved a room online approx 1 week in advance on the BW website. My reservation was for a non-smoking room. Upon check in, we were given a smoking room. This was evident by the ash trays, air humi... more
I reserved a room online approx 1 week in advance on the BW website. My reservation was for a non-smoking room. Upon check in, we were given a smoking room. This was evident by the ash trays, air humidifier, and strong smell of smoke. I returned to the front desk and notified the clerk. She offered to spray fragrance in the room. I declined. The smell of smoke plus some unknown fragrance was not a risk I was willing to take.
The next day, I spoke with someone regarding changing to a non smoking room. I was told they had to wait to see what new reservations were coming in. If there was a room available after, I would be switched. This didn't go over well. I spoke with the manager. The manager pulled up my reservation and insisted i booked my reservation through a 3rd party. I showed her my confirmation directly from Best Western. She agreed to change my room but insisted i booked a smoking room.
I contacted Best Western customer service. The rep accessed my reservation and confirmed I booked a NON SMOKING room through the website and my reservation should have been honored as such.
It was later discovered that my initial room was given to a large group.
On a lighter note, the staff was nice, breakfast was pleasant, the hotel is right on the highway for easy access, and the beds are comfy. The room doesn't get very dark due to an odd space between the door and door frame allowing hallway light into the room.
This is an ok hotel, but with my experience, it'll be Holiday Inn from now on. less
Ronak_Kothari_Aquila, Guest Relations Manager at Best Western Okmulgee, responded to this review
Thank you for your review. It is very unfortunate that you had to deal with this when you booked with us. Our ownership has been notified and rest assured that this will not happen again. We apologize about the inconvience caused and we hope you stay with us again in the near future.