Best Western Okmulgee

Took a bit to get registered, even though we’d already supplied appropriate information before arriving. Nice lobby, and had an elevator, which not all two story motels have. Room was large and clean. Bed was comfortable, but all the pillows were the same, so if you didn’t like them, too bad. Bathroom was a bit small. Towels were not top quality, thick enough, but scratchy. Only had two bath towels, and one bar of bath soap. Don’t know why hoteliers do not understand that women need a towel for their hair, and another with which to dry. Also, I don’t share my bath soap with anyone. If there are two people in the room, you need two bath bars. Breakfast was standard fare, coffee was lukewarm. This was quickly remedied when I informed them, but it had been that way for quite some time, because hubbs brought me coffee to the room, and it wasn’t hot. For the price, pretty good overall. less

The staff was very friendly and helpful when the key system was malfunctioning. The room was very clean as well as the bathroom was spotless. There were no strange odors. The bed was very comfortable and the pillows were actually decent. Breakfast was hot and plenteous. Parking was convenient and close to the doors. Would definitely stay here again. less

I reserved a room online approx 1 week in advance on the BW website. My reservation was for a non-smoking room. Upon check in, we were given a smoking room. This was evident by the ash trays, air humidifier, and strong smell of smoke. I returned to the front desk and notified the clerk. She offered to spray fragrance in the room. I declined. The smell of smoke plus some unknown fragrance was not a risk I was willing to take. The next day, I spoke with someone regarding changing to a non smoking room. I was told they had to wait to see what new reservations were coming in. If there was a room available after, I would be switched. This didn't go over well. I spoke with the manager. The manager pulled up my reservation and insisted i booked my reservation through a 3rd party. I showed her my confirmation directly from Best Western. She agreed to change my room but insisted i booked a smoking room. I contacted Best Western customer service. The rep accessed my reservation and confirmed I booked a NON SMOKING room through the website and my reservation should have been honored as such. It was later discovered that my initial room was given to a large group. On a lighter note, the staff was nice, breakfast was pleasant, the hotel is right on the highway for easy access, and the beds are comfy. The room doesn't get very dark due to an odd space between the door and door frame allowing hallway light into the room. This is an ok hotel, but with my experience, it'll be Holiday Inn from now on. less

Staff was great (as always). Room was fine, lobby very welcoming. Breakfast was ok, but nothing special. We always stay here, as it is convenient for visiting friends. We have stayed here four times already. less

Very nice rooms. Bed extremely comfortable. Was a smoking room but with the in room air freshener you couldn’t tell. Everything in the hotel is very clean. Breakfast buffet has a lot of choices and everything was very fresh. less