Pros
Comfortable beds
Quite pleasant and accommodating front desk staff
All working appliances in kitchen of apartment-style accommodations
Very comfortable shower
Good channel selection on 3 TVs in apartment
Improvements Needed
Unreliable wifi
OK curtains for nighttime but could have been darker
OK breakfast but biscuits could have been softer
When reserving this hotel, my parents and I had reserved 2 separate
rooms for a 3-night stay. But, we were immediately and gratefully
surprised when the front desk clerk, Raj, offered us the “Manager
Apartment” accommodations for our stay at no change in price for us.
Because she saw that we were a family, she expressed her deep desire
that we would stay together during our time there. Additionally, we
immediately felt at home there as her friendly demeanor was so
genuine. The 2-bedroom, 2-bathroom apartment was quite accommodating
as the kitchen was spacious and had all the necessary appliances which
worked well, including the microwave and spacious fridge/freezer. We
also enjoyed the nice beds and very comfortable showers in both
bathrooms. Further, all the TVs were 37in. flat screens all with good
channel selections. My only strong disappointment was the troublesome
wifi service. In every other BW in which I have stayed, the wifi has
been superb, but, here, when the wifi connection was good, it was
quite slow. Additionally, while using the wifi, I experienced many
dropped connections. Consequently, I was forced to rely on my cell
service during most of my stay there. However, I did not report these
problems as I should have, but I normally don’t see a big change in
service at hotels after reporting Internet troubles. Aside from wifi
troubles, we did enjoy a decent breakfast, though the biscuits could
have been a bit softer. However, more than any of the great amenities,
we left this BW with such gratitude with the extremely friendly staff.
For example, Raj came through for me again by insisting that she help
me cross a busy highway to get to the nearby Burger King as I am
blind. Though I could have crossed it independently, I had no trouble
allowing her to help me due to her sincere pleasantness and because I
crossed it more efficiently with her assistance. Raj, my parents and I
thank you sincerely for your deep kindness to us. I also thank BW once
again for providing such exemplary service for me, stay after stay,
and I know that BW Okmulgee will work to resolve the wifi issues to
make future residents’ stays even better! Go Best Western! less
Ronak_Kothari_Aquila, Guest Relations Manager at Best Western Okmulgee, responded to this review
Thank you very much for allowing us to host you during your stay. We appreciate the detailed review as this makes us improve our property to make sure that all our guests are comfortable. Our team has been notified about the wifi, and rest assured this will be a priority in getting fixed and up to par. So glad that Raj could assist you and your family during your stay. We loved meeting your family and look forward to welcoming you back soon!