One night stay after a long flight to O'Hare
08/02/2019 Sivadasan M,
The hotel itself is fair, the room is clean and comfortable. The negatives are its not close to anything if you get there late on a bitter cold day. Your options are just phone order to couple of plac... more
The hotel itself is fair, the room is clean and comfortable. The negatives are its not close to anything if you get there late on a bitter cold day. Your options are just phone order to couple of places with delivery upto an hour. Early morning flight out is also not a pleasant one with limited breakfast items. Still, it's better than not having any. The staff is kind of grumpy, and don't look for any help even to get change for $20 for couple of dollars to pay the van driver. Then, the consolation is there is a hotel van to pick you up and drop you off at O'Hare, and its predictable on the hour. For a short stay in between flights, I won't complain. Make sure you carry your small changes, and eat dinner at the airport, and you are all set for a no frill stay in a clean room and bed. less
Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review
Thank you for taking the time to review our property, feedback like yours helps us to see what areas we are doing well in, and highlights what areas can use improvements.
I am very sorry to hear about your difficulties regarding our shuttle service and the room accommodations. I agree we should have done a better job with your accommodations and service. Your experience will be discussed at our Management Meeting to ensure we handle situations like yours expeditiously.
I do apologize that we failed to meet your expectations. Customer service is our top priority, so we were very sad to hear that you were unhappy with your experience. I assure you that we will take the appropriate steps to correct this issue. We do hope someday you will allow us another chance to provide you with superior accommodations and service.