Drive on past this dirty place
26/07/2017 Dean B, Eau Claire, Wisconsin
There were two younger guys at the desk when we checked in on July 25 around 815 PM. We had a reservation for a no smoking room. I asked the clerk if the room was a no smoking room and the other guy b... more
There were two younger guys at the desk when we checked in on July 25 around 815 PM. We had a reservation for a no smoking room. I asked the clerk if the room was a no smoking room and the other guy behind the counter said " no, we've filtered all of the smoke from the smoking rooms into yours." I had to call back to get the Wi-Fi code.
The security in this hotel is severely lacking. The rear entrance close to our room at dusk was physically open and was not one you could close meaning anyone can walk the halls. The safety bolt in room 130 hits against the side of the door jamb as there is NO hole for the bolt to pass through to secure your room door. Not cool.
Inside the room, we were greeted by a warm, musty smell. Immediately I noticed a dirty towel over the shower curtain rod, wet floor mat, and used hotel soaps in the shower. The floor was covered with lint and there was trash in the garbage can. There were opened coffee packets on the table. The beds appeared made, but there some spots on the sheets. Considering what we found around the room, I question if the sheets were clean for our visit.
The front desk handed a clean towel and a small bottle of shampoo. No apology or action. I don't see how this hotel can have 4 star rating. Even the breakfast room windows were smeared and clouded. Good luck finding a clean table at breakfast. I expected better. Clean and safe facilities are hallmarks to a good hotel. You can do better elsewhere. less