My husband and I were there to experience Starved Rock for his birthday. We first had booked our stay here but were met with a surprise when we entered our room. It reeked of cigarettes. After speakin... more
My husband and I were there to experience Starved Rock for his birthday. We first had booked our stay here but were met with a surprise when we entered our room. It reeked of cigarettes. After speaking with the hotel manager Nick, he had informed us that we couldn't move to another room and that the cost of our stay wouldn't be reimbursed if we chose to leave. I was disappointed at how my husband's birthday was going and was upset with the disregard for customer satisfaction. I contacted local authorities to assist with this problem. Officer Stone with Oglesby PD was amazing at resolving our problem and the hotel manager called us after we left to stay at the Days Inn across from Best Western hotel. He apologized for the service and we were reimbursed but not before the issue had escalated. If I were to advise anyone looking to stay at a hotel in Oglesby, I'd tell them to avoid the nonsense and go to the Days Inn. less
SamP3640, Manager at Best Western Oglesby Inn, responded to this review
My name is Nick I am a manager with the Best Western Hotel in Oglesby. Id like to thank you for taking the time to write a review about the hotel and sharing your experience with others. After reading your review to try and solve any of the concerns you may have had with your stay we were unable to find the record of anyone by your name staying with us . If you could contact the hotel we would be happy to try and resolve any of the troubles you have had so that you or anyone else does not have a negative experience when staying with us. Hope you are having a happy holidays.
Assistant General Manager
Best Western Oglesby Inn