I really wanted to rate this hotel high. My daughter and I checked in on 4/26/21, with a departure of 5/1/21.
The Good Stuff:
Rates (if honored) are good. The hotel staff are very friendly. The room was clean. We used the swimming pool and hot tub which were both very clean and kept at comfortable temperatures. (Pool, maybe 84-85 degrees. Hot tub maybe 101-102 degrees). If you are a fearful person, covid protocols are in place and followed. Breakfast is available, brown bagged. (Can't review breakfast or in room coffee because I did not have either.)
The Bad Stuff: Only one issue. This Best Western tried to overcharge my stay and not honor the rates I was given online. I received a room discount for staying multiple nights by joining Best Western Rewards Program. I tried to discuss this at check out and provided my proof. I was told "I will need to have the manager review this." When I got home, I noticed my credit card had been charged $424.60 instead of the contractual agreement of $387.40. I called the Oglesby Best Western to discuss this matter and was again told the same thing about having a manager review it. I sent my reservation confirmation of $387.40 to his email for additional review. Since no one responded, I had to open a claim with my credit card company and refute the charge.
The difference is a meager $37.20 and it is certainly not about the money, but rather about principles. It appears that of lately, many people are lying and cheating and I'm over it.
It's too bad that an otherwise wonderful stay left such a bitter taste and now I am left wondering if I will ever use Best Western Rewards Program - ever. less