Good have been better
24/07/2018 Monique L, Sorel-Tracy, Canada
Did the extra miles to go to a Best Western but what a disappointment Front desk clerk could not have been more unpleasant and non caring to any of our questions and needs. Did not care that we wer... more
Did the extra miles to go to a Best Western but what a disappointment Front desk clerk could not have been more unpleasant and non caring to any of our questions and needs. Did not care that we were platinum members and certainly did not care that we were Hog members. Asked her if they had a bike wash station and she just answered that she did live im the area and did not even know that BW offers that service at most of their hotels.
Room toilet had been used. Bed was clean and confortable.
Breakfast place was clean and good less
Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
Thank you for letting us know about your experience during your stay. Best Western values all of our guests and as a platinum member you were right to expect more effort from our staff. We do have a water hose, bucket, and cleaning rags that are available to all of our guests that ride to the property. A restaurant list with extensive descriptions will be made and left for reference at the desk since several desk agents are new to the area. I have given your room concerns to the Executive Housekeeper and she will correct the issues that you experience with the housekeeper that had your room so that others will not have to experience the same thing. I am pleased that you found the breakfast area pleasant; our attendant truly does an excellent job