You get what you pay for, I guess.
14/05/2018 C&B S,
The only good thing I can say about this hotel is that the staff is very nice. I don't remember requesting a smoking room, but that is what I was given. I bought a can of Lysol to try and get rid of... more
The only good thing I can say about this hotel is that the staff is very nice. I don't remember requesting a smoking room, but that is what I was given. I bought a can of Lysol to try and get rid of some of the smell, but it didn't really help. The room smells like a bowling alley from the 1970's. So beware if you book this hotel, the smoking room selection is at the top of the list. There was no refrigerator or coffee maker in my room as was advertised. I did not bother to ask for a refrigerator or coffee maker since we are only staying one night and the hotel is sold out for the night. Not worth getting frustrated. Honestly, this is the first bad review I have ever written and I travel a lot. If you book here, make sure you ask for all of the amenities that are important to you. The pool looked nice, but I did not use it. Just can't wait to check out tomorrow morning. less
Ashley T, Front Office Manager at Best Western Of Wise, responded to this review
I am sorry to hear we were unable to have your reservation changed to a non-smoking room. We are diligently working to make sure all our room are equipped the way they are supposed to be and cleaned to the best of our housekeeping staff's abilities. I do hope you will afford us another opportunity to right our wrongs. Sincerely, from all the staff at the Best Western of Wise.