Best Western of Wise

The room didn’t have a refrigerator and when I asked they said there were lots of rooms without and the same with no microwave. The bed was broken and we were told no other rooms were available and I saw empty rooms. Also ice maker on my floor was not working. Very disappointed with my stay and I stay there every time I visit . Have never had a problem until this visit. The staff didn’t try to correct any of the problems. less

This Best Western could use a good cleaning - inside and out. Check-in was not good. They had us booked in a double/smoking and a king non-smoking. We had requested the later. Receptionist could not get anyone to verify that our room was ready. We waited over 20 minutes just standing there watching her trying to get someone to answer her walkie-talkie. She finally had to go outside and get someone to come in and check our room. Our bathtub was very dirty. The towel rack was broken and hanging from the wall. The room did not smell fresh at all. Just not worth what we had to pay! less

very nice BW, room was every thing i needed and more. tv worked great with local channels and a guide. nice steak house next door. i arived earler than i had expected but check in was no problem although my room was not yet done (just needed new towels). i went next door for a beer and came back to clean up and rest a bit before dinner. was easy to get to. less

I was tired when I arrived and I was greeted with a smile and immediate attention to my business. In addition, the General Manager, Lynn, popped out to welcome me. It was a very painless, quick check-in. It's as if they recognized I was tired and ready to get to my room. I appreciated that. My room was super-clean with a very pleasant clean scent. (I'm funny about smells, so this one really passed the test). The room has everything I need for a comfortable stay and I've heard th rough the grapevine that the complimentary breakfast is amazing. Looking forward to that. This area of does not offer a lot of hotel options, so it was important to me that this BW be suitable for my picky nature. Passed with flying colors, so fortunately, no need to look elsewhere. less

Came to town for a getaway weekend. Had a little trouble getting into a room which was already paid for in advance. Got my room card and went upstairs but someone else was already in the room watching TV trying to go to sleep. Then was told they're fully booked. Got another room card for different room and all was well once again. clean place. Good breakfast. less