WORST HOTEL EVER! DO NOT STAY HERE! If I Could give it zero stars, I would.
This was one of the WORST experiences I have had in a very long time in a hotel! There are stray cats all over the hotel parking lot.My 77 yo mother accidentally stepped on one outside the door in the... more
This was one of the WORST experiences I have had in a very long time in a hotel! There are stray cats all over the hotel parking lot.My 77 yo mother accidentally stepped on one outside the door in the parking lot as it was under our car. The cat bit my mother on her leg, drawing blood. She had to go to the ER and get rabies shots, tetanus shot and antibiotics. The staff was HORRIBLE. The woman at desk said it "wasn't the hotel's problem."She was rude and refused to even comp the room. The owner, r. Ram, refused to accept my phone call or return my call.The room was dirty, extremely overpriced, the AC barely worked, and there were cockroaches. Recommend any other hotel in Walterboro EXCEPT for the Best Western! If I could give it zero stars, I would. less
Abram_Brown_Jr, Front Office Manager at Best Western of Walterboro, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Abram Brown Jr, CFDM Front Office Manager Best Western Walterboro