Desk staff not helpful and were rude. Dirty rooms and awful food
Rude and unhelpful desk staff. Rooms were never made up. Rooms were dirty and food was horrible. The staff showed our reservations a day off and would not honor the quoted price which cost us an addi... more
Rude and unhelpful desk staff. Rooms were never made up. Rooms were dirty and food was horrible. The staff showed our reservations a day off and would not honor the quoted price which cost us an additional $70! Our beds were never made up and new toiletries only left once for 4 people staying in one room! I cleaned the room myself and the light switches and blow dryer were filthy. The room was dusty. Customer service was mind blowing awful. The food was terrible...cereal stale, eggs runny, all bread dry and the milk was sour which resulted in my kid getting sick after drinking it. We will never stay here again. less
Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I am sorry there was a problem with the reservation. As to the room condition, our housekeepers were asked to not touch the beds, take out the trash and leave the towels on the counter. That is what they did. Toiletries are not replaced daily, but as needed.
I am sorry that you had a bad experience with the milk. We pull all the milk according to expiration date and have no way of knowing if there is a problem unless we are told. The next time you stay, please let front desk know about anything that you are not happy with so we can address the issue immediately.
Please give us another chance to help you have a great time.