10/12/2017 woo2011, Canton, Georgia
Check out is at 11AM I arrive to my room at 10:30 AM key is deactivated I ask the trashy looking house keepers why my key not working they instantly said they don’t know turned and looked I seen the c... more
Check out is at 11AM I arrive to my room at 10:30 AM key is deactivated I ask the trashy looking house keepers why my key not working they instantly said they don’t know turned and looked I seen the curtains open so clearly they had already entered my room before checkout, so I went to the front desk and seen my things sitting behind the counter I asked Aurelia Stone (general manager)why did they enter the room before it was check out time she said because no one answered the phone first off it’s not 11 so I don’t have to be out until but to enter take my things out and deactivate my key before time is totally disrespectful and she felt it was ok so they can get the house keeping done early.....BEWARE THE HOUSE KEEPERS LOOK DESPERATE FOR ANYTHING. Never again such poor service. less
Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I apologize for a bad decision on my part to allow housekeepers in the room prior to 11 am. We often have guests leave without coming through the front office, but it was still not good for me to let them in while there was a bag left in the room. I accept responsibility for this and will not let it happen again.
I do take umbrage about our housekeepers looking "trashy." They are uniformed and neat. During cold weather they do wear jackets which might affect how they look, but they are never 'trashy.'