First Stay with Best Western
06/06/2018 Crystal X, Prattville, Alabama, United States
As I write this I will try and keep in mind that this is a 3 start hotel or less. I read many reviews on this site about the staff and problems with them. The staff here were all super nice. This lo... more
As I write this I will try and keep in mind that this is a 3 start hotel or less. I read many reviews on this site about the staff and problems with them. The staff here were all super nice. This location has a little construction in the lobby so that they can improve the size of the area for the lobby and breakfast space which is very much needed. While I would not have used it anyway, I did not know there was an pool until I checked out and saw it in the middle of the parking lot. The hotel staff never mentioned use of a pool. In defense of the previous reviewer, I too entered this property backwards because it not clearly marked and I drove around the building twice because we actually did not see the office, maybe because of construction or maybe because I was tired. Our room was quiet, clean, and a very comfy bed which is more important to me than any of the other things. I do suggest that the hotel replace all towels. We had one that was good and the rest looked worn and dingy. As for breakfast, I missed it both days because I got a late start so I can't give a report about it. I do know that at 9:05 everything was locked up and both regular coffee pots were empty on both mornings I was there. less
Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for taking time to let us know what areas we can improve on. Due to the construction of the new addition to the lobby/breakfast area, our signage needs to be replaced. We are in the process of replacing all of our linens, both towels and sheets, with upgrades. I apologize for the empty coffee pots and have spoken to the person responsible for keeping them filled.
Again, thanks you for the review.