After selling our home faster than expected & having to wait longer than planned to move into our new place, I (together with my teen & senior Mom), ended up staying for an extended time of 2 months a... more
After selling our home faster than expected & having to wait longer than planned to move into our new place, I (together with my teen & senior Mom), ended up staying for an extended time of 2 months at the Best Western in Hartland MI. Initially, we were terrified, thinking this was going to be a very stressful time, especially when we also had our 2 small dogs with us, but boy oh boy, was I ever wrong! The room was so cozy, with very comfy beds and the best pillows ever! The housekeeping/maintenance staff was amazing (thanks Kerri & Tom), always asking us if we needed anything & promptly providing whatever we asked for! The entire staff/team was beyond excellent, everyone went out of their way to make us feel so at home. Pauline, who always had a yummy breakfast waiting for us every morning & never ceased to greet us with the warmest smile. The 2 office staff: Jessica & Ken, are some of the sweetest and most welcoming people we’ve ever encountered at a hotel. It was such a pleasure to chat/visit with them a bit every day! Then there is Brandon, the General Manager, WOW, we truly don’t have enough or adequate words to describe how welcoming he was to our family and how incredibly kind he was to us during our prolonged stay. He personally made sure all our needs for comfort were met (he even went out of his way to make sure my elderly Mom had her favorite fruit available every morning)! We have travelled a lot domestically and internationally, but very few places have made us feel so welcome and literally “as though we were family,” as Brandon and the entire staff of the Hartland Best Western made us feel! We will forever recommend the Hartland Best Western to anyone who ever plans to visit the area!!! Thanks again for a wonderful experience!!! less
Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for taking the time to share your experience with us at our property. Your honest review is well appreciated by the staff and I. We are very glad that you enjoyed our full hot breakfast. The staff and I strive to ensure that we always meet our guests' expectations, so we take every review as a way to critique what we are doing right now. All in all, I hope to you see you in the near future.