Great Hospitality from a Hospitality Professional
Yesterday, we had a very unfortunate accident in our apartment that caused a fire and forced us off premise to find other accommodations. It was pretty late at night, around 10pm, and I was in a full ... more
Yesterday, we had a very unfortunate accident in our apartment that caused a fire and forced us off premise to find other accommodations. It was pretty late at night, around 10pm, and I was in a full panic trying to relocate my roommate and myself as my roommate was not off of work.
I called Best Western, Marilyn who was working the front desk greeted the phone line with a calm, warm, inviting answer and I further explained my situation of the scenario. Marilyn invited me to come stay, so I packed what I could and decided to check in. She was the most thoughtful, welcoming, patient and humble Front Desk Agent I have ever met. THANK YOU MARILYN for giving me a light of positivity on my terrible night. less
Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at (810)632-7177.Thank you again for taking the time to leave a review regarding your stay. We appreciate your loyalty to our brand.