Updated interior but smells and still feels old for the price
28/07/2018 SkoStuttgart, Stuttgart
I found the hotel easily, but as I pulled in the drive I knew I had made a mistake. The exterior leaves much to be desired and does not to appear to be updated. While the interior of the lobby and the... more
I found the hotel easily, but as I pulled in the drive I knew I had made a mistake. The exterior leaves much to be desired and does not to appear to be updated. While the interior of the lobby and the rooms have been updated nicely. It smells old, funky, and some smokey undertones, which is covered up by cheap smelling cleaning products or air freshener. The towels, sheets, pillows, chair are not of good quality and are quite worn. The sheets "look" clean but they are very wrinkled. I turned the fan/air conditioning on in the room hoping to clear out the smell, but fan/air is musty which does not help an already musty room--thankfully it is not hot! For the amount of money I paid for this room, it should not smell and the sheets should not be wrinkled!! Very disappointed, I will not stay here again. less
Brandon S, General Manager at Best Western Of Hartland, responded to this review
Thank you for completing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you can please contact the property and ask for Brandon to discuss in further detail. Looking forward to hearing from you.