Best Western of Harbor Springs

8514 M-119, Harbor Springs, Michigan, 49740-9586, United States
based on 695 reviews Trip Advisor Logo
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Best Western of Harbor Springs

Enjoy the benefits of a hotel near Nubs Nob when staying at our Harbor Springs hotel, conveniently close to all the top attractions.

Are you in need of a hotel near championship golf courses or a hotel near Little Traverse Bay? Youre in luck
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Pets not accepted
Check-in & Check out15:00:00 | 10:00:00
8514 M-119, Harbor Springs, Michigan, 49740-9586, United States

Reviews of Best Western of Harbor Springs

Traveller Overview:
4.5 Rating: 695 reviews
Excellent 75%
Very Good 18%
Average 4%
Poor 1%
Terrible 0%
Rating

chigal, wrote review 11/10/2020

Front Desk Needs Attitude adjustment

Check in was quick but the woman who checked us in was just rude. God forbid you ask her a question she would snap at you. The next day we called for maid service and were told we didn’t get it so we ... more

Owner Response
Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! We appreciate your candid comments. I am sorry your experience at our front desk was not friendly as it should have been. We have many employees who have been with us ten years or more and their customer service is fabulous. Looks like we need to work on our training and get everyone on the same page. Thank you, once again, for bringing this to our attention. Regarding housekeeping, many guests wish not to have housekeeping service, due to Covid19. We are finding it difficult to find housekeeping staff willing to go into guest rooms during this Covid19 Pandemic. We are short staffed and are doing the best we can. Looking forward to the end of this pandemic. I sincerely hope you will return and give us another try - to show you how good we can be. Looking forward to welcoming you back to Best Western of Harbor Springs!
Rating

Cindy M, wrote review 25/09/2020

A great place to stay

We initially booked a room at the Birchwood Inn but we got there and it was awful. It was old, stinky, and run down. We were so grateful that the Best Western had one room left so we took it. This Bes... more

Owner Response
Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time out of your busy day to complete a survey for Best Western of Harbor Springs! Thank you for your kind words. So glad you enjoyed your stay with us. Yes, we completed a complete renovation of our property two years ago. Our guests have been very happy with the changes and updates. I would like to thank you for being patient during the Covid19 Restrictions. We are currently unable to serve breakfast in the Breakfast Room; many of our returning guests miss socializing with each other in the Breakfast Room and making Waffles and other hot items. Our breakfast staff make fresh scrambled eggs (real eggs) and either breakfast sausage or Canadian Bacon each morning. We offer hot and cold cereal, fresh fruit, a selection of yogurts and several bread items. There is a coffee/tea station and also milk and orange juice available. Once the Covid19 season is over, we will go back to our expanded breakfast service. When ready to make your return reservation, please be sure to call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!
Rating

W5003DGstever, wrote review 08/09/2020

Surprising Quality for Best Western

I have to admit I was not expecting much from a Best Western but this Harbor Springs owners really have this hotel punching above its normal weight class. High quality linens, comfortable beds, mode... more

Owner Response
Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for completing a survey for Best Western of Harbor Springs! Thank you also for your kind words! They are music to our souls. This property is independently owned and operated. As a small, one level property, we do not have noisy elevators. We have one ice maker, which is nowhere near a guest room. And there is nobody walking above your guest room at night. When ready to book your next reservation with us, please call our office directly. Looking forward to welcoming you back to the Best Western of Harbor Springs!
Rating

Mary R, wrote review 23/08/2020

Don't Judge a Book By Its Cover

At first glance, this Best Western looks like an older motel, and that may turn some people off. Don't be fooled. This single-story, enter room from the parking lot motel has been recently renovated. ... more

Owner Response
Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you so much for your kind survey for Best Western of Harbor Springs! We certainly appreciate it! You're right, never judge a book by it's cover; think of all the cool things we would miss out on. Our property was last renovated two years ago - our guests have been very happy with the walk-in showers. If a tub/shower combination is preferred, we do have four such guest rooms on property. Be sure to let us know your preference while making your reservation(s). Many guests use our property as a headquarters because we are centrally located to Harbor Springs, the Tunnel of Trees, Cross Village, Sturgeon Bay, Mackinaw City, Mackinac Island, St. Ignace, Sault Ste. Marie, Petoskey and Charlevoix. Certainly hope you will return again. Please be sure to call our office directly to make reservations for your return stay. Looking forward to welcoming you back to Best Western of Harbor Springs!
Rating

jacobkudary, wrote review 23/08/2020

Best place in the area to stay

This hotel is the best place to stay in the area. I originally made the mistake of initially booking somewhere else. I didn’t read the reviews and that was a huge mistake. I was lucky enough to ge... more

Owner Response
Mike Erxleben, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for your wonderful survey for Best Western of Harbor Springs! So glad you enjoyed your stay and that you were able to get in - summer is a very busy time in our area. We completed a total renovation of our property two years ago and everyone has been very happy! Certainly hope you will return again. When ready, please call our office directly to make your reservation. Looking forward to welcoming you back to Best Western of Harbor Springs!