Good Location, Average Motel
14/07/2017 likestotravel16, Detroit, Michigan
My husband and I visited the Harbor Springs/Petoskey area during the week of July 4th and were scheduled to stay at this Best Western five nights. The motel is located in a good location, it's clean a... more
My husband and I visited the Harbor Springs/Petoskey area during the week of July 4th and were scheduled to stay at this Best Western five nights. The motel is located in a good location, it's clean and well maintained, our room was quiet, and the staff was friendly and helpful. However, the room in which we stayed (room 144) the mattresses were terrible as were the sheets, which made it difficult to get a good nights sleep. This is one of the reasons we checked out one day early. We didn't notify management of the bed issue because we were told upon check-in the hotel was fully booked, so we didn't think another room was available. Plus, we assumed all the mattresses/sheets would be the same throughout the motel. In addition, I think they should add another towel bar in the bathroom due to the fact there are not enough places to hang towels, etc., and invest in higher quality bed sheets. The room rate was high for what you get, but the summer season is short in northern Michigan and there are not a lot of places to stay in the area, so the high rate for an average motel is somewhat understandable. Also, the motel is located next to a small airport, but it wasn't an issue because while we were in the room, we never heard the small planes taking off or landing. Overall, a nice motel with a few minor issues in a good location. less
Mike and Lora E, General Manager at Best Western Of Harbor Springs, responded to this review
Thank you for taking time to complete a survey for Best Western of Harbor Springs! Please know your comments are important. Just a note regarding your next stay, should you have an issue with your guest room, please be sure to contact the front desk. Always give us a chance to make good! Your happiness and satisfaction is our goal. Should you find yourself in the Harbor Springs/Petoskey area, I certainly hope you will give us a call and set up a reservation for your stay. Looking forward to welcoming you back to the Best Western of Harbor Springs!