Disgusting Old Hotel, Dim Lighting, Small Space, Breakfast Horrible
26/07/2018 duckiebell, Baltimore
I was never so dissapointed in a hotel as I was with this one! I had read the reviews and though it would be okay but upon arrival our kind room was small, very dimly lit, and the deor was so old, pr... more
I was never so dissapointed in a hotel as I was with this one! I had read the reviews and though it would be okay but upon arrival our kind room was small, very dimly lit, and the deor was so old, probably the original decor from when it was built. There was no space to sit bags and such. A very small table. The bathroom area was even worse. The sink was a corner sink which had no counter space for toiletries.
Breakfast was even more of a disaster! The room looked like it was in the midst of a renovation with wallpaper half ripped off. No air conditioning but a fan blowing from the wall. I added creamer to my coffee and it suddenly looked like sludge. No way was I drinking it. Not sure if it was the coffee or the creamer that was bad. The food was basic and boring and had me worried that this was also bad and had not been handled properly. I also had to go to the front desk to ask for a towel to wash my hair because they were skimping on the towels. There is a new Holiday Inn in Alpena that I wish I had booked instead. less
BWAlpenaServiceRep, Owner at Best Western Of Alpena, responded to this review
We are sorry that we did not meet your expectations. What I can't understand is if you were so disappointed in the size of the room when you first arrived why did you not come up to the front desk and tell us that you did not want to stay with us? We would have gladly let you leave and would not have charged you anything. I apologize for the way the lobby and breakfast room looks, we are under renovation and these areas are about 25% done. Again, we are sorry that we did not meet your expectations.