Best Western of Alexandria Inn & Suites & Conference Center

2720 N MacArthur Drive, Alexandria, Louisiana, 71303-4227, United States
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Best Western of Alexandria Inn & Suites & Conference Center

Discover this Alexandria, Louisiana hotel offering comfortable accommodations close to the Alexandria Zoo, Rapides Coliseum and the Kent House. Whether traveling to Alexandria for business or for pleasure, the Best Western of Alexandria Inn & Suite show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
2720 N MacArthur Drive, Alexandria, Louisiana, 71303-4227, United States

Reviews of Best Western of Alexandria Inn & Suites & Conference Center

Traveller Overview:
4.0 Rating: 538 reviews
Excellent 47%
Very Good 22%
Average 11%
Poor 7%
Terrible 10%
Rating

TravelersBW, wrote review 26/07/2021

Staff helpful and attentive

Good location to everywhere you would need from pharmacy, grocery store, and restaurants. Staff was polite and attentive. Would stay there again if in the area. Stayed in a suite and had plenty of roo... more

Owner Response
Creasy Tyler, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Thanks for letting us know you enjoyed your stay, please be sure to come back soon.
Rating

238trinab, wrote review 23/07/2021

Good hotel after a long day of driving

Clean hotel with an amazing hot shower. Complimentary to go breakfast and coffee in the morning. It was a great overnight stop after a long day of driving. Our room room had a microwave and refrige... more

Owner Response
Creasy Tyler, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
It was our pleasure to have you as our guest and thank you for letting us know you enjoyed your time with us. We look forward to seeing you again soon.
Rating

wr1861, wrote review 15/07/2021

Pandemic

I understand the pandemic was hard. But you allowed the property to deteriorate to a total state of filth and disrepair. Your staff doesn’t care. Their attitude is , “YOU made the reservation, deal... more

Owner Response
Creasy Tyler, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Thank you for being our guest and for completing a review of your stay. Our goal was to provide you with a "welcome" upon your arrival and check you into a clean and comfortable room for a relaxing stay and I apologize that we failed to deliver. We are implementing some changes and doing additional training and most of all some much awaited repairs are scheduled to start very soon. First, thank you for being a loyal, long term guest and secondly please consider giving our hotel another try in the future.
Rating

broadband000, wrote review 07/07/2021

Stay elsewhere

Physically the hotel is in disrepair especially in the hallways and the lobby. Perhaps as a result of a weather related event ? Dresser drawer in room would not stay shut. Multiple key card failures t... more

Owner Response
Creasy Tyler, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
It was our pleasure to have you as our guest but I'm very sorry you did not enjoy your time with us. I do hope you would consider giving our hotel another chance in the future.
Rating

reelsthriving, wrote review 01/07/2021

staff is really great but the hotel is damp and moldy.

Didn't go in there until the morning but the top foot of the bathroom walls & the ceiling were slicked in black-green mold. rest of the room was clean, a little mildewy smell. the mold though, cant ge... more

Owner Response
Creasy Tyler, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
It was our pleasure to have you as our guest and I appreciate your compliment to our team but I'm very troubled to hear of the issues with the bathroom. Our goal is to provide a clean and comfortable home - away - home for each of our guests and I apologize that we failed with you. Please accept my apology. We would love to see you again if you would consider giving our hotel another chance in the future.