Best Western of Alexandria Inn & Suites & Conference Center

2720 N MacArthur Drive, Alexandria, Louisiana, 71303-4227, United States
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Best Western of Alexandria Inn & Suites & Conference Center

Discover this Alexandria, Louisiana hotel offering comfortable accommodations close to the Alexandria Zoo, Rapides Coliseum and the Kent House. Whether traveling to Alexandria for business or for pleasure, the Best Western of Alexandria Inn & Suite show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
2720 N MacArthur Drive, Alexandria, Louisiana, 71303-4227, United States

Reviews of Best Western of Alexandria Inn & Suites & Conference Center

Traveller Overview:
4.0 Rating: 531 reviews
Excellent 47%
Very Good 22%
Average 11%
Poor 7%
Terrible 9%
Rating

cheryldye09, wrote review 19/03/2021

ok

this hotel is struggling, trying to recoup from ice storm and pandemic. They were not prepared for our group, known for months we were coming, we are there every 6 months. keycard entry was broken in ... more

Owner Response
Creasy Tyler, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
It was our pleasure to have you and your group as our guests and I apologize that we did not exceed your expectations. I do hope to see you and your group again in the future.
Rating

Expedition669873, wrote review 14/03/2021

I Expected Better

We almost exclusively stay at Best Western when we travel. I would not recommend this location at all. The bed was made,but the room was not cleaned well. There were red stains all over the carpet and... more

Owner Response
Creasy Tyler, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

Bill S, wrote review 11/03/2021

Never again

Lobby smelled like smoke. Ceiling falling in. Room smelled like smoke. No trash can, no batteries in remote, sticky fingerprints all over TV, ceiling was peeling, ring of filth in toilet, lumpy mattr... more

Owner Response
Creasy Tyler, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
I am so sorry to hear you were unhappy with your stay - but we will work very hard to correct all the issues you have mentioned. Thank you very much for letting us know.
Rating

356chuckw, wrote review 09/03/2021

Worst place I have stayed at

This place is a dump. Carpets were filthy. Lobby was hardly usable due to Construction. The toilet didn’t work and had to be repaired. The TV had to be fixed during our stay. Best Western should be as... more

Owner Response
Creasy Tyler, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
I am so sorry to hear of the issues you experienced during your stay but appreciate you making us aware so that they can be taken care of. Again, I am so sorry but do hope you would consider giving our hotel another chance the next time you are in our area.
Rating

kimberleycupit, wrote review 02/03/2021

Administrative Assistant

Stayed 1 hour. Room was dirty, maid left a bag of dirty trash hanging on bathroom doorknob. (Disgusting). During 1 hour our tv, and conditioner broke. Someone called our room, they knew our last na... more

Owner Response
Creasy Tyler, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
I am so sorry to hear of your experience with our hotel. Our desire was to provide a clean and comfortable room for your stay and I apologize for our not doing so. If you are ever in our area again I hope you would consider giving our hotel another chance to show you how great our hotel really is. Thank you for making us aware of issues in need of attention.