Best Western of Alexandria Inn & Suites & Conference Center

We absolutely love staying at Best Western . Breakfast is awesome and indoor hot tub , pool and atrium is always a plus. Can't wait to go back.The beds were always comfortable, the staff was amazing. One of our favorite sots. Close to the zoo and restaurants. Just love everything about Best Western. less

Great quality room, friendly staff. Beautiful atrium was perfect for socializing with friends who were also in town. Part of the outside of the building was previously a restaurant, and looks rundown, but hotel is great! A couple of issues were noted, but addressed quickly. Sofa beds were not as clean as they should have been, but the rest of the room was. Pack an air mattress just to be safe if you plan on using sofa bed less

First, the bad. The hotel is old, damp, and has a musty smell. It is desperately in need of a renovation and is definitely ‘no frills.’ The layout of the property is very confusing. Some rooms open to the parking lot while others open to the interior atrium area. The tile in my room, in the bathroom and sink areas, was sticky. The carpet was in poor shape and shredded where it met the tile. The lighting in the room was dim, so we had to take a lampshade off a lamp to make it brighter. Don’t book a room here because there is a free breakfast buffet. It was terrible! There was a cook making custom pancakes, omelets and a few other things. He wasn’t wearing gloves. I watched him take a kitchen towel, wipe the sweat off his face and head, and return to cooking without washing his hands or putting on gloves. Gross. The floor in the breakfast area was disgusting and covered with food. The staff did nothing to clean it up until the buffet closed down. The custom pancakes were terrible. How do you ruin pancakes? The cook made me a waffle, and it was thin, hard, and almost burnt. How do you ruin waffles? The pastries were dry. Somehow, the bagels survived the plight of the other food and were pretty good. On Sunday, they brought a waffle maker out in the general area so guests could make their own. But, they didn’t have waffle spray out, so the waffles were sticking to the maker and burning. They also offered scrambled eggs (that weren’t good), and sausage that was dry and tasteless. There were biscuits and gravy but I didn’t try those. It got to the point where I gave up on the hot items and only ate cereal and bagels for the rest of my stay. If you use a cane, walker, or can only walk short distances, don’t book a room on the 2nd floor. There is only one elevator and you may have a very long walk to get to your room. We actually had to switch to a room on the 1st floor because someone in our party used a walker. There is no way she could have made it to most of the rooms on the 2nd floor. They only have 1 pool that is located in the atrium. The outdoor pool you see in pictures is no longer there. If your room opens up to the atrium, the noise from the guests may disturb your sleep. On the good side – the shower had hot water. We had plenty of towels and they were a good size. The conference center ballroom was clean, well-lit, nice and had plenty of electrical outlets. The parking and WiFi are free. There was a refrigerator, coffee maker and microwave in our room. I would never stay here unless I was attending an event in the conference center. Even then, I would seriously consider booking another hotel despite the inconvenience. less

The staff go above and beyond to accommodate our needs. The hot breakfast is wonderful. We love the inside Atrium and the inside pool and hot tub. The location is great, right off the interstate in a very safe area. The rooms are very clean and the beds are comfortable. Yes, we will be back. less

I am here every year for an annual conference. This year they really need to clean & update. Carpet was filthy & there were mildew spots on the ceiling. Had to keep the AC at 65 to minimize the mildew odor & smell of stale cigarettes (it was listed as a non smoking room). Probably, my last stay at this property. less