Amenities not available... reported to front desk... NO fix!
02/08/2017 Catherine S, Lafayette, Indiana
At check-in was told indoor pool was closed for cleaning. At check-out was asked how my stay was. Told her I would have like to use the pool--that is one consideration on choosing a property. Was told... more
At check-in was told indoor pool was closed for cleaning. At check-out was asked how my stay was. Told her I would have like to use the pool--that is one consideration on choosing a property. Was told it was closed to fix something that was broken. Really? Which was it? ....Evening...No internet... called front desk & was told they didn't know what was wrong. Said she'd have maintenance look at it the next day. Didn't help me! ..............
...Truth is... at breakfast I overheard some men that were part of a religious group that was staying at the property ask each other how long they figured they could talk the front desk into leaving the pool closed & internet off. Would account for different answers for why the pool was really closed.
..... I left a couple of messages for the manager to call me. After playing phone tag we finally reached each other. She said she was unaware the pool was closed for ANY reason and she was not told of any problems with the internet. Said she would follow-up and let me know what really happened. That hasn't happened.
..... Also, I left my robe in the room. The manager finally located it and said she would mail it to me... Good news... I finally received it back. But, took numerous follow-up calls and three weeks to get it. But, I did get it. So....
Overall... mixed feelings about this property. If you're going to have a pool, let the group that is "offended" by the pool stay someplace else! Don't punish your other guests by closing it. I count on internet access to stay in touch with family while I'm traveling. Also, review following day plans--opening times, etc. Made numerous phone calls instead. A partial refund---due to unavailability of amenities--would have been nice. less