Best Western of Alexandria Inn & Suites & Conference Center

Room was stinky, VERY humid upon arrival. Turned on the air conditioning only to have the dampness in the air condense on our bodies, bedding, clothing, and everything else in the room, I'm sure. Woke up wet, didn't sleep well at all. Front desk gave me a 10% discount for my trouble. This hotel needs to be REMOVED from the Best Western franchise until they clean up their act. And, BTW, their "walk-in" rate was $10 LESS than the lowest rate online! Gave it to another customer right in front of me!! And wouldn't honor it for me. STAY AWAY! less

This should not be under the Best Western title. See photo of what was on my bed sheet when I went to get in bed. The carpet in the room was very sticky and dirty as well. Thankfully we were able to get all our money back from Expedia who we booked through. less

Great hotel for the price. Hotel must be sold out a lot because we have been looking and there was basically no where to park. Rooms are rushed to be cleaned as the corners and behind some items in the room were not vacuumed. Maintenance doesn't have a chance to do any preventative work in the rooms because of the high occupancy. There needs to be a conscious decision to put room off market until they can be repaired. Shelly at the front desk needs to smile, but everyone else we met was great. We will be back next year and I hope to see some improvements. less

Clean room, new mattress, everything we needed for a family passing through. Huge atrium with indoor pool and a hot, hot tub. Excellent breakfast with made to order omelet and pancakes. Outdoor pool that is displayed on website photos, is not there anymore. Has Coin laundry, which is important for a traveling family. Good hotel for people traveling through. Not a new property; but well maintained. I would stay here again. less

Hotel needs remodeling, different staff and the air conditioning sucks more than a mosquito on a hot summer Louisiana day. They need to explain to the guest how the outside pool is no longer operable and turned into a small garden with weeds growing in it and the indoor one smells like a bucket of chlorine thrown. Rooms are maintained but not thoroughly clean. That’s understandable but as much as the workers seem to work, where’s the payoff? Fix the air conditioning including hot water and the annual revenue would most likely skyrocket. And come on, they need make more and better food and put the employee who use to make food to your order for complimentary breakfast as the new manager with a higher pay. This is a hotel, not a closet you need to clean out. Get your act together Best Western. Good riddance. less