First, the bad. The hotel is old, damp, and has a musty smell. It is desperately in need of a renovation and is definitely ‘no frills.’ The layout of the property is very confusing. Some rooms open to the parking lot while others open to the interior atrium area. The tile in my room, in the bathroom and sink areas, was sticky. The carpet was in poor shape and shredded where it met the tile. The lighting in the room was dim, so we had to take a lampshade off a lamp to make it brighter.
Don’t book a room here because there is a free breakfast buffet. It was terrible! There was a cook making custom pancakes, omelets and a few other things. He wasn’t wearing gloves. I watched him take a kitchen towel, wipe the sweat off his face and head, and return to cooking without washing his hands or putting on gloves. Gross. The floor in the breakfast area was disgusting and covered with food. The staff did nothing to clean it up until the buffet closed down. The custom pancakes were terrible. How do you ruin pancakes? The cook made me a waffle, and it was thin, hard, and almost burnt. How do you ruin waffles? The pastries were dry. Somehow, the bagels survived the plight of the other food and were pretty good. On Sunday, they brought a waffle maker out in the general area so guests could make their own. But, they didn’t have waffle spray out, so the waffles were sticking to the maker and burning. They also offered scrambled eggs (that weren’t good), and sausage that was dry and tasteless. There were biscuits and gravy but I didn’t try those. It got to the point where I gave up on the hot items and only ate cereal and bagels for the rest of my stay.
If you use a cane, walker, or can only walk short distances, don’t book a room on the 2nd floor. There is only one elevator and you may have a very long walk to get to your room. We actually had to switch to a room on the 1st floor because someone in our party used a walker. There is no way she could have made it to most of the rooms on the 2nd floor.
They only have 1 pool that is located in the atrium. The outdoor pool you see in pictures is no longer there. If your room opens up to the atrium, the noise from the guests may disturb your sleep.
On the good side – the shower had hot water. We had plenty of towels and they were a good size. The conference center ballroom was clean, well-lit, nice and had plenty of electrical outlets. The parking and WiFi are free. There was a refrigerator, coffee maker and microwave in our room.
I would never stay here unless I was attending an event in the conference center. Even then, I would seriously consider booking another hotel despite the inconvenience. less
Creasy T, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
I am so sorry you did not enjoy your time with us. However, I do appreciate your feedback and will discuss them with all department supervisors. Our goal is to far exceed the expectations of our guests and again, I'm sorry we failed to do so for you.