Best Western of Alexandria Inn & Suites & Conference Center

Nice, clean room. Our grandson loved the indoor pool. All employees were friendly. Only complaint: location of our room. There was only 1 elevator and it was way across the building from our room. It would be nice to have 2 elevators at different locations. less

This is a great hotel to stay when you in the Louisiana area. I will tell my family and friends about this hotel and the price was a great price. I love the area and they have several restaurants in the area with lots of shopping. less

At check-in was told indoor pool was closed for cleaning. At check-out was asked how my stay was. Told her I would have like to use the pool--that is one consideration on choosing a property. Was told it was closed to fix something that was broken. Really? Which was it? ....Evening...No internet... called front desk & was told they didn't know what was wrong. Said she'd have maintenance look at it the next day. Didn't help me! .............. ...Truth is... at breakfast I overheard some men that were part of a religious group that was staying at the property ask each other how long they figured they could talk the front desk into leaving the pool closed & internet off. Would account for different answers for why the pool was really closed. ..... I left a couple of messages for the manager to call me. After playing phone tag we finally reached each other. She said she was unaware the pool was closed for ANY reason and she was not told of any problems with the internet. Said she would follow-up and let me know what really happened. That hasn't happened. ..... Also, I left my robe in the room. The manager finally located it and said she would mail it to me... Good news... I finally received it back. But, took numerous follow-up calls and three weeks to get it. But, I did get it. So.... Overall... mixed feelings about this property. If you're going to have a pool, let the group that is "offended" by the pool stay someplace else! Don't punish your other guests by closing it. I count on internet access to stay in touch with family while I'm traveling. Also, review following day plans--opening times, etc. Made numerous phone calls instead. A partial refund---due to unavailability of amenities--would have been nice. less

We broke down in Alexandria. The Hotel manager & her staff went well above being helpful. They made sure that we got to see a local attraction while waiting on parts. The manager also made sure I had a place to fix our Trike. Will stay here next time we are in Alexandria, LA. Thanks for all the help. less

We checked in on a Friday and were suppose to leave on Sunday but we were having so much fun we stayed an extra night. The hotel is clean pet friendly has 2 pools and an amazing free breakfast. The staff was nice except for 1. less