Hotel is nice, service not so much so.
10/12/2018 MelissaV999, DeRidder, Louisiana, United States
The hotel itself is pleasant. You can get a great suite with an indoor pool and breakfast for around $100. Rooms were clean and the breakfast was decent, actually better than the average hotel. BUT!! ... more
The hotel itself is pleasant. You can get a great suite with an indoor pool and breakfast for around $100. Rooms were clean and the breakfast was decent, actually better than the average hotel. BUT!! The service was horrible. From them denying I had a reservation even with me showing them the reservation, to not bringing towels to room when requested, no towels at the pool, breakfast manager getting rude when asked simple questions it just made for an unpleasant stay. I will say though that when I complete the survey they sent me management was quick to contact me about my issues. Hopefully there will be some improvements. I would be willing to stay here again, especially for the price. less
Creasy T, General Manager at Best Western Of Alexandria Inn & Suites & Conference Center, responded to this review
Thank you for being our guest and for your review of our hotel. Please accept my apology for your not receiving the excellent guest service it is our goal to deliver. There is no excuse for anything less than excellent service and I very much appreciate being made aware of this issue and an area in need of attention. We pride ourselves on providing southern hospitality and there is no room for rudeness. Again, I apologize and would love to have you as our guest again to show you how great our hotel really is. Creasy