We were disappointed to say the least.
15/07/2019 jcd3559, Essex, Maryland
The parking is ridiculous, you have to walk to the building for your breakfast. The breakfast room is too small for three buildings and it is also dated, talking 1970's, the morning staff was excelle... more
The parking is ridiculous, you have to walk to the building for your breakfast. The breakfast room is too small for three buildings and it is also dated, talking 1970's, the morning staff was excellent very customer focused. The room was also dated, had a musty smell, we were near the ocean, and the bath was old. The staff at check in and check out were very good. The pictures on the website are of one building and you can't find the annex building anywhere on the site. For 1/3 more you can get a two bedroom condo down the street that is ocean front. less
BEST WESTERN OC... H, Manager at Best Western Ocean Sands Beach Resort, responded to this review
Thank you for providing us with feed back in regards to your stay. On behalf of our entire team id like to apologize for not meeting your expectations. Also please be aware that all of our room types especially "ANNEX NON-OCEAN FRONT" are very well listed on all of our sites. We hope that you will consider staying with us in the future for a change for redemption.