17/03/2017 sprinkman9, Aston, Pennsylvania
We have been coming here for the last seven years. The first two years were great. Not one single complaint. We are snow baby's. We loved coming here. Then year three and everything changed. They use... more
We have been coming here for the last seven years. The first two years were great. Not one single complaint. We are snow baby's. We loved coming here. Then year three and everything changed. They used to clean the pool everyday now your lucky if they clean it once a week. Housekeeping would change your sheets whenever you want. Now you get a certain day and if you miss it you had to wait for the next one. The pools are gross because the water is so still and stagnant and there was a bandaid in it for the entire week. I got a terrible infection after being in the hot tub for all of fifteen minutes. And for me the reason why we can never return, roaches. Two in the room, one in the parking lot and saw three walking the hallways. So sad. We feel like someone took our best friend. We always had such a great time.☹️(Palmetto bugs. Still a roach.) less
BEST WESTERN OC... H, Manager at BEST WESTERN Ocean Sands Beach Resort, responded to this review
To be perfectly honest, this is one strange review. You've stayed with us the last 7 years yet it's been bad for the past 3 years? And you still managed to hang in there for that long? And monthly rentals in January pay about $28 a day. This is why we service the room once a week only. Now, we always give towels and take out trash everyday, but we cannot justify a full room service at $28 a day! Our maintenance crew works hard everyday to ensure the pools are nice and clean, even in January when we have very few swimmers! And we simply do not have roaches. That statement and your review make us wonder if this is even legit.