Extremely Rude Owners
18/07/2017 Jerry H, Louisville, Kentucky
This was my second stay at this property and very likely could have been one of at least ten in the coming weeks for work. My first stay was nice. The front desk was courteous the room, while very bas... more
This was my second stay at this property and very likely could have been one of at least ten in the coming weeks for work. My first stay was nice. The front desk was courteous the room, while very basic and worn was comfortable. Based on that I chose to stay for a second night.
The owner checked me in and was very abrupt. No small talk but a lot of back and forth about his rules. Not sure if he has issues with people tearing up his property or cooking in the rooms but I'm certain I don't fit the profile.
I left it that Mr. Owner was having a bad day. My team members also said his co-owner said the same things when we met in the lobby later to review a presentation. A presentation which he interrupted twice. A group of oil workers were in the lobby prior to us and had left some trash at their table. Again, not sure if he thought three guys in khakis with a computer and a boring power-point were tossing back Bud Lights. That said, he made a very loud point while I was packing my computer to tell the front desk clerk to rudely, "wipe the table after they leave."
The kicker and the main reason I will not stay at this property and gave them a. One star has to do with my check out. I left a few minutes before the 11:00AM check out. I was working in the room and on calls the entire morning. I was interrupted twice by the cleaning staff.
I did not have a chance to go to the lobby for breakfast. The hotel advertises on the counter that they have grab and go breakfasts. I asked the co-owner if I could get one. Instead of reaching behind her and grabbing one, she said they didn't have any. When I pointed to them she said rudely, "breakfast was over." I asked if I should stay elsewhere next time I was in town? Mrs. Owner said, "Please, you saw the rules when you checked in." I'm not sure what rule she was referring to but I did see the sign advertising a grab and go breakfast.
In the end this property will lose the business of my team because a short sighted owner couldn't compare the unit price of a bottle of water and a cereal bar against potential months of nights of business. Is this property the worst I've stayed in? No, but it does not warrant repeat visits and my advice is drive down the road. less
BestWesternHotels, Corporate at Best Western Oasis Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts