Friendly staff Made our stay......
30/09/2015 bsn034, London, United Kingdom
....at this hotel in an old house latterly used as offices before being converted to a hotel some years ago. All staff were extremely friendly and helpful despite the hotel being full and preoccupied ... more
....at this hotel in an old house latterly used as offices before being converted to a hotel some years ago. All staff were extremely friendly and helpful despite the hotel being full and preoccupied with a wedding and other parties. The downsides are that the place is a bit of a rabbit warren with the need to negotiate stairs (no lifts) both upward and downward to reach your room. It was quite a trek to our room,and being of a certain age it was impossible to get our luggage to our room but staff were soon assigned to help. The decor as mentioned elsewhere on this site is in need of some modernisation. The food we took was only a bar snack at lunchtime and breakfast the next morning. Both were of acceptable quality and value. Our room, once we managed to reach it was clean (except see below) and had pleasing outlook over lawns and gardens. Unlike some places we have stayed we did ot suffer from the noise of the wedding reception-probably due to being at the far end of the accommodation.
Cleanliness of the room was mentioned above and this did seem fine until a major issue emerged.The bathroom seemed clean except when sitting in the bath a disgusting thick crust of goodness knows what under the rim became visible-a real let down in cleaning standards that indicates a long session of bleaching and scrubbing is needed throughout the hotel (unless of course it was just the toilet cleaning in our room that had been neglected) This really was quite shocking and also a shame because we really wanted to like this hotel. It was good value and quite interesting in a quaint way-the spa and gym seemed good too, although we did not have time to use it. less