BEWARE! Hotel has a very poor telephone system and cell service in the area is poor!
19/08/2018 434Janicexxx434, Bellingham, Washington
Due to the remote location of this property I was unable to contact a guest via the guest’s cell phone. The first night of their stay I called the hotel 3 times, was transferred to the guest’s room an... more
Due to the remote location of this property I was unable to contact a guest via the guest’s cell phone. The first night of their stay I called the hotel 3 times, was transferred to the guest’s room and there was no answer. The next morning I contacted the hotel, expressed my concern in not being able to contact the guest and they informed me that the phone in the guest’s room was not working and they would move him to another room. The hotel also told me they have a new phone system. When I called the hotel the next evening to speak with the guest, they transferred me to the new room and there was no answer. This time the hotel operator offered to go to the guest’s room, but I declined and told them I would call back as the guest might not be back in his room yet. I called back in 30 minutes and the hotel phone was busy! I tried for over 2 hours to contact the hotel (10pm) and only got a busy signal. I contacted corporate BEST WESTERN to see if they could contact the property and they too were unable to contact the hotel. I was transferred to a corporate property/facilities management department and they too were unable to contact the property. This department told me they attempted to contact the owner of the hotel but their call went to the owners voicemail however.....they were unable to leave a message because the owners mailbox was full. One representative stated they sent a fax to the hotel asking if their phones were down, but did not receive a reply.
Two nights in a row unable to contact an 80 year old guest who was visiting a friend who was dying! This morning I once again attempted to contact the guest, was transferred to their room and there was no answer. This time I called back and the hotel sent someone to his room.......where they discovered the ringer volume had been turned down.....WHEN DID IT BECOME THE RESPONSIBILITY OF A GUEST TO CHECK THE VOLUME OF YHE RINGER. When I attempted to reach the hotel once again this morning it was a constant busy signal again. BEST WESTERN customer care finally admitted to me today that they owner of the hotel purchased a new phone system, “dropped it off but did not tell anyone how to use it”. But because this property is not owned by BEST WESTERN there was nothing they could do.
It is most likely that when I spent over an hour and a half trying to contact the hotel, between 10pm and midnight, that someone was talking on the only line that rang into the hotel.......
WHEN YOU PAY $150/per night you expect to stay in a facility with phone service. There is no excuse for such a primitive telephone system. This is a very poor reflection on the owner of this facility. When I was able to speak with the hotel staff they were very helpful......but it is totally irresponsible for an owner to implement a new phone system and not ensure it is working! less
Erin D, General Manager at Best Western Oakridge Inn, responded to this review
We sincerely apologize for the inconvenience that you encountered with our hotel. We are currently trying to fix the issues with our phone system. We have no control over cell service in the area but will have our own phone service fixed.