We had to stay in a pet room, as we were traveling with our cat. NEVER AGAIN. Within 5 minutes of entering the room, our 5 year old came up to us and showed us a harry, matted poop that he had stepped... more
We had to stay in a pet room, as we were traveling with our cat. NEVER AGAIN. Within 5 minutes of entering the room, our 5 year old came up to us and showed us a harry, matted poop that he had stepped in and was all over his foot. We would have run for the door at that point, but there was nowhere else to stay. We then wore our shoes throughout the rest of the stay. In addition to the poop on the floor, when we removed the bed spread from one of the beds, we saw 2 brown smears of what we assumed was more poop on the sheet underneath. This was not a stain, this was an unwashed sheet. Disgusting. On the other bed, when we moved the pillows, we noticed 2 dark stains on the underside of the pillow case. This looked like old blood. I don't know if it had been washed or not, but this was completely disgusting and unacceptable. At this point, we went out and bought 2 sets of new sheets and pillow cases and just used those. The uncleanliness of the room was so unbelievable, and made us swear to each other, NEVER AGAIN to stay in a pet room. In addition to all of this, the toilet ran the entire time we were there. All day and all night. We would jiggle the handle, that would stop it for a couple minutes, maybe 2 or 3, then it was back at it again. Nonstop, all day and all night. We've stayed in this hotel before and it was fine, but this room specifically, was without a doubt our worst hotel experience in years. less
Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at (503) 397-3000.
Best Western Oak Meadows Inn