It'll do if you aren't too picky...
My family of 4 stayed at Best Western Oak Manor in Biloxi for 1 night while visiting family in the area. Upon arrival, the lady at the front desk was very pleasant and friendly. The hotel itself is older looking, but looks well kept on the outside. Inside was a different story. The glass door was all cracked up when entering the door with our cart full of luggage. When we entered our room, #332, the first glance looked just fine for the price. Bed was clean, toilet clean, the main areas were clean and I felt like it was safe enough for us to sleep in. After settling in and getting ready for dinner, I noticed something brown smudged on the edge of the bathroom door (where it opens facing the toilet). So I grab my sanitizer and wiped it with some tissue. It came right off and of course it was hand level to the toilet, so I imagine it was someone's POOP 💩 that I just cleaned! Its the Only thing that made sense considering exactly where it was found.🤮 Then, I notice other smudges on the door, so I basically wiped the entire door with sanitizer and Wow...they really DID NOT thoroughly clean the room as well as they should have! (considering the COVID-19 Pandemic) Then, we notice white lint all over the furniture and figured they must wipe everything with the same white towel. Also, found BBQ sauce that was squirted on the curtain to the balcony and dried.(its been there a while). Yuck!! Plus a spot of sauce on the wall too. Then, the balcony floor was so dirty, like they Never sweep or anything on the balconies. So basically, they only clean the main obvious parts of the room and I feel like They CAN do better with the cleaning, especially during this virus year when we expect Everything to be thoroughly clean, and especially in hotels! Even the floor was full of white lint or something, it needed a vacuum for sure! Finally, my Last complaint 🤷♀️, is that if you have Children...DO NOT STAY HERE!!!! It is a PARTY hotel, I guess, because when we arrived to turn in for the night (around 11pm), Everyone, and I mean just about Every balcony facing the parking lot, had people hanging out on them and the WEED smell was so Strong as we walked in with our children! We walked right past 2 women smoking a blunt on their 1st floor patio room...they had Zero care in the world that a family with kids was walking up. They puffed and passed it anyway! My kids asked what that smell was, and so I had to make something up bc they are TOO YOUNG to know about drugs!!! There was also a man with no shirt riding a bike in the parking lot and talking to the people hanging on their patio balconies, and he appeared to be looking for drugs. So we Will Not be staying here again! I could have gotten over the BBQ sauce, but the Poop on the door, and the drugs on the balconies, was enough to say we will never be back, but if you really need a place to crash, IT'LL DO...so long as you don't have children and bring disinfecting cleaner with you, in case you find areas that need to be wiped clean! :/ less
Lori DePauw, General Manager at Best Western Oak Manor, responded to this review
Thank you for staying with us. Thank you also for taking the time to give us a review. I am sorry you did not enjoy your stay more. I will make sure I speak with the floor supervisor for 3rd today so that she is aware of the issues you had. I will also let security and maintenance know about the weed smell. We do our best to keep it off the property but it is an issue these days, I appreciate your feedback as it helps let me know how we are doing and where we can improve. . Have a great day and safe travels!