Terrible Staff & Mold in bathroom
We stayed here for one night in early June. It is by the far the worst hotel I have ever stayed in. First our room was even ready at 5 pm when we arrived, check-in is at 4 pm. No offer to move to diff... more
We stayed here for one night in early June. It is by the far the worst hotel I have ever stayed in. First our room was even ready at 5 pm when we arrived, check-in is at 4 pm. No offer to move to different type of room or any other kind of compensation. When we finally get to our room, the smell was terrible, but we didn't want to deal with the front staff again, so we just dealt with it. The bathroom tub/shower combo had black mold all over the wall where the caulking is. The water that came out was yellow.
We ended up leaving some items in the room, when I tried to call the hotel to receive they didn't even answer the phone. It took me 4 days to talk to someone!!! AND GUESS WHAT...THEY COULDN'T FIND OUR ITEMS!!! SHOCKER...honestly they probably didn't even look and didn't seem all the concerned about it. less
Lori DePauw, General Manager at Best Western Oak Manor, responded to this review
Thank you very much for your candid review of your recent stay. I am so sorry that you did not enjoy your stay more but your feedback is extremely valuable to us as we strive to improve with each and every stay. If you would like to call and speak with me I would love to know what was left and which room you were in so that I can address the issues. I hope to hear from you. Have a great day and safe travels!