Not Covid Safe, didn’t seem to care about that feedback
Not Covid safe and I don’t recommend it if that is important to you. Read below. The hotel is fine enough for a brief stop, the room seemed newly updated and the fridge, microwave, and television work... more
Not Covid safe and I don’t recommend it if that is important to you. Read below. The hotel is fine enough for a brief stop, the room seemed newly updated and the fridge, microwave, and television worked well. The bed was comfortable. Coffee machine in lobby is great. You could hear people in other rooms and outside so definitely use those earplugs they provide. The biggest concern however and one that will absolutely 100% not bring us back here again, is the lack of mask wearing by staff, incorrect mask wearing, and what appeared to be a flippant response about feedback regarding masks. Per signs on the door and local rules, masks are required in the lobby. When I checked in there were two unmasked workers/contractors in the small lobby working with the manager to fix something. No concern for guests and check in was slow so had to hang In there with these folks. Manager’s mask hanging half off his face with nose exposed both days I saw him. Empty hand sanitizer station. In the morning, staff cleaning rooms were without masks too. Manager said it’s because they get sweaty but seemed to be unconcerned with this feedback. Maskless cleaning people’s health is put at risk too with this behavior. Disappointing, won’t be back here nor a Best Western as it was so lax. Didn’t feel safe and I would not trust any of their protocols based on this experience. less
Bharat Sukha, General Manager at Best Western Nursanickel Hotel, responded to this review
I do apologize and you are completely correct concerning this. I personally have become obsessed with Covid-19, yet I too have been slacking in this area. But All My employees has antibody so they are not contagious , I was going to say a lot of things in my employees behalf, but all of that doesn't measure you to the number of cases and then deaths. Making us and others look as if ones life is less important, not thinking about your own physical health as well. I do appreciate you bringing this to my attention so, We as a whole can realize the dangers as well as the concerns that it brings. I am not going to try and convince or justify this to you. I will say I will address this appropriately to my staff and promise to change our behavior regarding this here. I apologize once again, and hope that if you ever come through this area again. Please feel free to stop and check on us. You might be surprised of the outcome. Also we do spray (Disinfectant spray) in room after cleaning room and also housekeeper use chemical that kills Corona virus as well.
Front Desk Supervisor
Best Western Nursanickel Hotel