2 night stay
We stayed here for 2 nights while visiting for a family wedding. Rooms were great, clean and comfortable. We used the restaurant twice, once for drinks and once for breakfast. Both times we were happy... more
We stayed here for 2 nights while visiting for a family wedding. Rooms were great, clean and comfortable. We used the restaurant twice, once for drinks and once for breakfast. Both times we were happy with drinks, food and the price. All staff we encountered were lovely and really friendly. We would stay here again. I would have given 5 stars if not for the noise and behaviour of a handful of guests, who, unfortunately for us, were in the rooms near us. It started with them banging on our door, but we just ignored it, you could tell they were drunk. We managed to get back to sleep, only to be woken again by them shouting and fighting in corridor. This went on for some time and I was about ready to call reception, but then a member of staff arrived and seemed to diffuse the situation. But they then proceeded to keep opening and slamming door. It was a very long night for us!! This wouldn't put us off booking again though, you can't control guests behaviour and they did try to diffuse situation. less
Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear Wendyl81, Thank you for taking the time to leave your lovely review. I am happy to read that you found the room great, and that you enjoyed the food and drinks in the restaurant. I am sorry to read however, that you had a disturbed night due to other guests. Our 24 hour reception staff will always try to make sure that all guests are respectful of others staying in the hotel, though I can assure you that this is not a regular occurrence. I hope you will stay with us again. Kind regards.