OK room but cutbacks mean no staff
As the title says this hotel was OK providing the room was not M1 side but now there is only one receptionist doing everything. she is overworked.
Bed was good but no tea and coffee making facilities... more
As the title says this hotel was OK providing the room was not M1 side but now there is only one receptionist doing everything. she is overworked.
Bed was good but no tea and coffee making facilities. kettle still there so as to make tea when the collect the breakfast in a bag! they will not deliver as no staff. less
Leanne Chapman, Guest Services / Front Office at Best Western Nottingham Derby, responded to this review
Dear guest,
Thank you for taking the time to leave us feedback from your recent stay with us.
In regards to the tea/coffee facilities, on check in the receptionist should have offered you disposable cups that were filled with tea/coffee, sugar and milk. I apologise if this was not mentioned or given to you. I will address your comments with the team to ensure this is being done.
In regards to breakfast we advise guests to collect this from reception in the morning, however, if a guests requires it to their room under any circumstances the staff would have been able to do this.
We ensure there are enough staff on duty to deliver a great service. I apologise if you felt that this was not the case.
We hope you will stay with us again in the future.
Kindest regards.