Hotel good, location and breakfast very bad
03/10/2015 abc84838, Upper Austria, Austria
The hotel and the rooms are very nice and comfortable. The room temperature is not controllable. Everything was clean. Unfortunately there is no elevator, no gym or spa. The hotel is situated next to ... more
The hotel and the rooms are very nice and comfortable. The room temperature is not controllable. Everything was clean. Unfortunately there is no elevator, no gym or spa. The hotel is situated next to the highway, accordingly it is noisy. The location is in nowhere, the next supermarket is in 30 minutes walking distance. The restaurant next door is good and the prices are ok. The worst thing is the breakfast - completely overpriced. There is absolutely nothing offered and the breakfast staff is unfriendly. less
Leanne C, Front Office Manager at BEST WESTERN Nottingham Derby, responded to this review
Thank you for taking the time to leave us feedback regarding your recent stay with us.
I am pleased to read that you had a comfortable stay with us and the room met all expectations.
In regards to the facilities at the hotel we do not have a gym. However, there are gyms available close to the hotel. Information on this can be given by the reception team.
The hotel does not have a lift, however the reception team are more than happy to assist with luggage to the guests room. I apologise for any inconvenience this caused.
The big supermarkets are further to walk to, however these can be accessed by bus or car also which takes less time. We do have other shops close by that are a 10 minute walk from the hotel.
I will pass on your comments regarding breakfast and the staff to the restaurant manager as this does not live up to our usual high standards.
We hope you will stay with us again in the future.