This hotel, on the face of it, is ideally situated next door to the M1. It has free WI-FI throughout the hotel,a pleasant reception and restaurant next door, ample car parking and the staff are very... more
This hotel, on the face of it, is ideally situated next door to the M1. It has free WI-FI throughout the hotel,a pleasant reception and restaurant next door, ample car parking and the staff are very pleasant. Unfortunately, that is the best that can be said . We stayed here five years ago, but found the standard rooms layout bizarre. There is not a bathroom. What you get is a sink in the bedroom and a cubicle containing a shower and toilet. This is reminiscent of a cross Channel ferry. When I turned the toilet light on, the light above the sink came on, which disturbed my partner. The next day we were told that the deluxe rooms had a proer bathroom, so this time, I tried to book one of these. I couldn’t but was offered a disabled room which did have a bathroom. I booked it and now wished I hadn’t. There was a distinct smell of drains and the bath was filthy. I asked to be moved to another room. The hotel was full so we had to spend one night in the smelly room. When we moved the next day, the new room was no better. A filthy bath, with tide marks and dirt in between the non-slip molding on the bottom. The walls had mould building up. I complained to reception who took note of my complaint and were really apologetic. When I got home I complained by email. The response I got was that the rooms were suffering from wear and tear. They weren’t. They were suffering from a lack of elbow grease and attention . One other point. If you are disabled, or have restricted mobility a room with a bath and shower over, that you have to climb into doesn’t seem very practical either.
To be fair, I was offered compensation which I considered reasonable, and an investigation has been promised, but I really can’t recommend this place. There are better hotels that have proper bathrooms. I have been in far worse, but the point I’m making is that there should be no excuse for this in a hotel that has a well-known name. less
Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Dear Carole A, Thank you for taking the time to leave your feedback. On behalf of the hotel, I would like to apologise again for the issues during your stay. I do hope you will consider staying with us again. Kind regards