Best Western Nottingham Derby

Stayed in the Nottingham long Eaton hotel And will not be returning. Our room had not been cleaned sufficiently we found socks from the previous holiday makers left on the floor as well as a packet of biscuits on the floor. The en suite is dated and looked unsanitary also with a broken toilet roll holder. It was unbearably hot with small windows which allowed little air though somehow managed to still allow for alot of motorway noise. We stayed in a family room which was a suitable size for my husband and I with our 6 month old, however no cot was offered or supplied, thankfully we never leave home without a pop up cot. I dread to think what our options would have been if we had been less prepared. When we complained at the front of house all they had to offer was a 12% discount for if we returned.. Which I can assure you we will not. The only positive about this hotel was the bed was soft though unfortunately not very big, I am not a tall person I am 5ft 3 yet I found the bed too short and my poor husband who is 6ft overhung and nearky fell off when turninh from one side to the other. However we did not sleep a wink due to the unbearable heat so we now have a 5 hour drive with a 6 month old and none of us have slept very well. Also note to anyone with a mobility condition this is not accessible for anyone who struggles with stairs. I am disabled and our room was up three flights of stairs, it took about 20 minutes for me to do one trip and was then in an awful lot of pain. Will not be returning or recommending we are very disappointed after paying so much money for our time here. This has left a sour taste for us especially after the lack of compensation or care from the staff less

Budget option. Staff friendly. Close to motorway. Room hot and noisy but clean Shower temperature varied unpredictably. Bed reasonably comfortable.Food in adjoining restaurant formulaic, greasy and meat focused. less

4 night dinner bed and breakfast stsy. Bed comfy. Room clean. Lovely large towels. Shower hot and powerful. Room hot but fan provided. Hearing protection available. Breakfasts and dinners well presented and tasty. Ladies serving were very attentive and chatty. less

The receptionist was very helpful getting me a different room, although I am unsure why it took such a long time. Hotel was fully booked but there were guests who had not checked in. I could have been given one of their rooms, but that is presumably too much effort. I even offered to upgrade but there were no rooms. I will not stay at this hotel again in case I am given one of the M1 facing rooms. Given the temperature of my replacement room ( 35.5 degrees C ) with the window open, I dread to think what the M1 facing room would have been like, with extreme noise and excess heat because I could not have had the window open due to the M1 noise. less

Stayed here for one night whilst attending a nearby wedding. Check-in was very quick and easy and staff accommodated an early check-in for us with no issues. Room was spacious, clean, tidy and complete with the usual amenities allowing for a comfortable stay. The room offered good value for money and the staff were friendly and welcoming. Breakfast was tasty and items were hot and quickly replenished. Only issue I had was the temperature of the shower water. Once I'd got it to a nice temperature it kept going cold and then warming up again. As I was checking out that morning I didn't bother to complain about this so didn't give staff the chance to rectify this. All in all, would stay here again if back in the area. less