A pleasant stay
12/02/2017 Linda S, Wellingborough, United Kingdom
Stayed here overnight. Lovely sized room with enormous, very comfortable bed. Toilet/shower room very cold as no heated towel rail or heater. Also, heating did not come on in the morning so towels ... more
Stayed here overnight. Lovely sized room with enormous, very comfortable bed. Toilet/shower room very cold as no heated towel rail or heater. Also, heating did not come on in the morning so towels were still damp from the night before. Only two large bath towels supplied so we had to use the damp ones in the morning. Breakfast at The Grill, which is on the same site, was lovely. Buffet style so you helped yourself but there was plenty of food from cereals, fresh fruit, yoghurts, pastries, croissants to cooked items including fried and scrambled egg, bacon, sausage, mushrooms, tomatoes, beans, fried bread and toast. Fresh fruit juice and hot drinks. On the whole we had a very pleasant stay. Just a pity about the towels. less
Leanne C, Front Office Manager at Best Western Nottingham Derby, responded to this review
Thank you for taking the time to leave us feedback regarding your recent stay with us.
In regards to the towels there should have been more than two towels in your room. There should have been another set on top of the wardrobe area. I apologise for any inconvenience this caused. I will ensure our maintenance department check the heating as this should have always been working.
I will pass on your positive comments regarding the breakfast to the restaurant manager as they use all feedback productively.
We hope you will stay with us again in the future.