Best Western Nottingham Derby

Really needs updating and a good clean, dirty mattress/quilts, substances on walls and skirting boards, shower outdated, have to turn the bathroom light on at the same time as the sink light (sink is outside bathroom) which then turns on the fan and doesn’t go off for around half hour not ideal if you’re just about to go to bed. Food menu is poor choice and poor quality, bland microwave style food. Had to pay £3 for food to be brought up, understandable if we weren’t ons pandemic, during corona other hotels are waving this fee to reduce the amount walking around and in certain areas less

Impressed with the size of the room for what we paid for 4 adults and 2 dogs ! Bathroom could do with updating but shower was spacious piping hot and good. Current breakfast option obviously limited. What we had was of good quality but pricey for 4 each morning so we bought supplies locally. Reception staff were very helpful, professional and friendly. less

The hotel is lovely, the rooms are very spacious and clean, the adapted room was suitable. Upon arrival we were told that breakfast was a grab and go continental with a sausage or bacon cob, (turns out it was just the cob, a danish, 2 pieces of fruit, a small yoghurt, coffee & orange juice carton), even though the restaurant is open and other establishments such as the ibis and premier inn are serving fully cooked breakfasts, we had not been told of this before and were not offered any money back so were still made to pay the same as we would have done for a full all you can eat cooked breakfast, continental and drinks, save your money and eat breakfast at a local restaurant or supermarket. We were not told until we enquired that we had to collect our breakfast in the lounge and that check out was at 10 am (way too early) wish we'd have slept longer and eaten breakfast out. We had booked a table in the restaurant but were not told before hand that they had a limited menu, there was hardly any choice with one member of our party only having fries as there was nothing else on there she liked, maybe try serving popular simple food such as burger, chicken burger, pasta, fish and chips instead of spicy hot bbq beef with jalapeños mixed in the sauce. The only plus side was the lady who served us, she was lovely, very friendly and helpful. Had we known about this limited menu before hand we would have booked elsewhere for dinner. While these covid restrictions are in place I will either sleep here and eat elsewhere or stay somewhere else such as an ibis or premier inn, which is such a pity as the hotel is lovely and under normal food sevice had been a great place to stay less

The room is good for the price. The motorway is close by so can hear road noise but that is expected. My only real gripe is that they do not have usb sockets in the room. I had forgotten my plug for my phone so only had the cable. The room was comfortable and of a nice standard. The room had a kettle but no mugs or drinks,there was water and biscuits though. less

We appreciate that we are in difficult times, however on booking there wasn’t anywhere mentioned that a hot breakfast was no longer available. We presumed it would be room service for breakfast and the evening meal in fact I even rang and spoke to someone about it prior to booking and was given that impression. Breakfast consisted of an apple, orange, yoghurt, cellophane packed croissant & pain au chocolate and orange juice all packed in a paper bag reminiscent of a school packed lunch. Dinner a microwave meal! Clearly I was badly mistaken!!! less