Nice hotel, rubbish food choice
The hotel is lovely, the rooms are very spacious and clean, the adapted room was suitable. Upon arrival we were told that breakfast was a grab and go continental with a sausage or bacon cob, (turns ou... more
The hotel is lovely, the rooms are very spacious and clean, the adapted room was suitable. Upon arrival we were told that breakfast was a grab and go continental with a sausage or bacon cob, (turns out it was just the cob, a danish, 2 pieces of fruit, a small yoghurt, coffee & orange juice carton), even though the restaurant is open and other establishments such as the ibis and premier inn are serving fully cooked breakfasts, we had not been told of this before and were not offered any money back so were still made to pay the same as we would have done for a full all you can eat cooked breakfast, continental and drinks, save your money and eat breakfast at a local restaurant or supermarket. We were not told until we enquired that we had to collect our breakfast in the lounge and that check out was at 10 am (way too early) wish we'd have slept longer and eaten breakfast out. We had booked a table in the restaurant but were not told before hand that they had a limited menu, there was hardly any choice with one member of our party only having fries as there was nothing else on there she liked, maybe try serving popular simple food such as burger, chicken burger, pasta, fish and chips instead of spicy hot bbq beef with jalapeños mixed in the sauce. The only plus side was the lady who served us, she was lovely, very friendly and helpful. Had we known about this limited menu before hand we would have booked elsewhere for dinner.
While these covid restrictions are in place I will either sleep here and eat elsewhere or stay somewhere else such as an ibis or premier inn, which is such a pity as the hotel is lovely and under normal food sevice had been a great place to stay less
Lorna B, Guest Services / Front Office at Best Western Nottingham Derby, responded to this review
Thank you for taking the time to leave us feedback regarding your recent stay with us.
In regards to breakfast and evening meal you should have received a pre arrival email stating the option of breakfast and dinner and what we was offering. I apologise if you did not receive this. If you made the booking directly with us the receptionist should have informed you over the phone that the menu was limited etc. I will have a look into this.
We will resort back to a full English breakfast in the future, however, we are uncertain as to when this will be.
In regards to the evening meal I am disappointed to read that the menu was not suitable for you and your guests. I will pass on your comments to the restaurant management as they use all feedback productively. The menu is something we look at each month and will make changes when needed.
We hope you will consider staying with us again in the future.