Best Western Nottingham Derby

Room was spacious. Shame no bath, but a large effective shower, with a built in seat! (room enough for two!!??). Large comfortable bed. Breakfast served in a separate building (OK... But got wet on way back!) lots of choice from the buffet and replenished frequently. Effective double glazing as close to J25 of M1. We heard nothing of the lorry fire and associated emergency vehicle activity during the early morning. Overall, OK value for money. less

Great location just off Jct25 of the M1 . Room was large , beds comfortable , ability to control the heating , clean , tea / coffee making facilities , hot shower with seating option , FREE PARKING . As we arrived inside for our breakfast a lovely lady called Leanne immediately came over to us . She explained clearly what we had available to eat and how the food was laid out to enable us to "navigate" our way to get our toast on the go whilst we filled our plate of the full English . Leanne is clearly very enthusiastic and a great host - well done to her . She wasn't over attentive which can be a pain but came over to talk to us about our stay and how much she enjoyed meeting the guests as we all had different stories with regards our stay at the hotel - ours for a leaving party for a customer of my business in Nottingham whilst we live in Barnsley. less

second time we stayed in this hotel and in advanced bookings price is great as we have family near by, unfortunately the hotel is a bit dated with the standard room anf their facilities now with the state of the showers and the heating of the room. unfortunately for us there was a smell from the drains and the heating (dated storage heaters) did not work in our room, we fixed the smell by closing the drain and that worked fine and once we asked the reception staff to come and look at the heater he couldn't get it to work either so we was given two heaters to warm the room up and offered a change of room the next day but we declined as we felt we would have same problem in new room sand didn't want faf of a change of room. all in all its a good hotel but think in need of updating a little with the bathroom facilities and the heating/air conditioning would stay again less

From the initial booking experience to check out everything was perfect. The price was better than any other I could find in the area. The location was great close to both Nottingham and Derby and easy to reach of the M1. The room was excellent as were the staff and the breakfast buffet was as good as I have experienced even in hotels costing twice as much. A very, very positive experience less

This hotel, on the face of it, is ideally situated next door to the M1. It has free WI-FI throughout the hotel,a pleasant reception and restaurant next door, ample car parking and the staff are very pleasant. Unfortunately, that is the best that can be said . We stayed here five years ago, but found the standard rooms layout bizarre. There is not a bathroom. What you get is a sink in the bedroom and a cubicle containing a shower and toilet. This is reminiscent of a cross Channel ferry. When I turned the toilet light on, the light above the sink came on, which disturbed my partner. The next day we were told that the deluxe rooms had a proer bathroom, so this time, I tried to book one of these. I couldn’t but was offered a disabled room which did have a bathroom. I booked it and now wished I hadn’t. There was a distinct smell of drains and the bath was filthy. I asked to be moved to another room. The hotel was full so we had to spend one night in the smelly room. When we moved the next day, the new room was no better. A filthy bath, with tide marks and dirt in between the non-slip molding on the bottom. The walls had mould building up. I complained to reception who took note of my complaint and were really apologetic. When I got home I complained by email. The response I got was that the rooms were suffering from wear and tear. They weren’t. They were suffering from a lack of elbow grease and attention . One other point. If you are disabled, or have restricted mobility a room with a bath and shower over, that you have to climb into doesn’t seem very practical either. To be fair, I was offered compensation which I considered reasonable, and an investigation has been promised, but I really can’t recommend this place. There are better hotels that have proper bathrooms. I have been in far worse, but the point I’m making is that there should be no excuse for this in a hotel that has a well-known name. less