Cancelled with little warning
Were booked in for two rooms, part of a family get together. They cancelled on us with only a week to go. We cannot find anywhere else so our family get together, first in about 2 years or more is rui... more
Were booked in for two rooms, part of a family get together. They cancelled on us with only a week to go. We cannot find anywhere else so our family get together, first in about 2 years or more is ruined. Very feeble apology. Claiming government using the place. I do not believe this. I think they filled up and our booking was a good price and they could get more from a booking made nearer the time. Either way we are left in the lurch with a very feeble apology. Not even a voucher to offer so much off a next visit to a best western as a way to recompense us for our troubles. Nothing. Am absolutely disgusted. I work in the industry and know how customers should be treated. This is not the way. less