04/11/2018 bfr9303, Cleveland, Ohio
Visited in October, 2018, for one night. Our room, #105, was the dirtiest hotel room I have ever stayed in. The tub had a ring around it, the bottom of the white shower curtain was moldy and black han... more
Visited in October, 2018, for one night. Our room, #105, was the dirtiest hotel room I have ever stayed in. The tub had a ring around it, the bottom of the white shower curtain was moldy and black hand prints were along both sides where someone had pulled it open. The bath mat was also black either from not being changed or a very dirty floor. The hand towels under the sink cabinet were dusty from not being used or changed and the wall along the side of the bed looked like someone was spitting on it and there were stains running down the entire wall. Will never go back. less
SusanS6546, General Manager at Best Western Norwalk, responded to this review
Thank you for taking the time to share your concerns with us. I am sorry to not be able to locate anyone that stayed in that room for one night in the month of October without having a name to research. I am hoping that it is because when you determined you were not satisfied with your room you let us know and we immediately changed it to one more satisfying for you! This is what we do as we always want to make it right! Please know this is not our standard and our goal is always to give everyone a clean and comfortable stay!
We hope you will give us another opportunity to be your lodging destination as we are constantly striving to improve our hotel from recently installing new carpeting to adding to our full hot breakfast! Thank you for being our guest!