Best Western Norwalk

rooms were very outdated, lots of water stains on bathroom walls, breakfast options were terrible, 2 out of 3 mornings no coffee, staff at the desk was the same person working breakfast - short staffed - same issue all 3 mornings. rate was told at 220/night on 3 different calls, got billed 1 night at 220 and the other 2 at 434. When questioned they said we give out the average rate. less

Where to begin...Price gouging for an event weekend should at least be countered with being on your "A game". We paid more than $300/night to stay in a Best Western with broken elevators, a 'towel shortage', and the wrong room (with a broken door knob. Printer in the business center was broken too. The only thing they seemed to excel at was making "Out of Order" signs. I chose this hotel several years ago because it seemed to be the nicest in town. I no longer feel that way. And the day manager was an a-hole. All he would say is 'you got what you asked for.' Place is looking rather run down too. Landscaping is unkempt, trash all about. Pretty angry with the whole experience. less

Worst Western Ever (Best Western in Norwalk, OH) Our three-night stay was a nightmare. Here’s why: • There was work on the water pipeline in Norwalk so we woke up to no water for bathroom/showers or breakfast the first morning. • The place has a run-down appearance with threadbare carpets and unattractive Art Deco type décor. The door to our room was crooked so light filtered in between the door and frame. However, if you like a very soft bed you’ll be happy. • The tub was not cleaned – even after we requested they clean the room and told them about the issue. Other guest’s hair was still in the tub and water came to your ankles when you took a shower. • Our room was by the elevator/ice machine. The ice machine stopped functioning and beeped for two days (even though I'd reported it) before they unplugged it and put an “Out of Service” sign on it. • The exterior grounds were not kept up and garbage was in the parking lot throughout our stay. • Breakfast was: Jimmy Dean breakfast sandwiches you could heat up, yogurt, doughnuts in plastic, fruit, and coffee/juice machine – very underwhelming. • The room was not cleaned and we were told you have to ask to have it cleaned. Their version of cleaning was emptying the garbage and giving us two more towels with washcloths. (These were thrown on the rack and we came back to a washcloth in the toilet.) My husband’s most impressive find was a chicken nugget under the bed skirt. I wish I could say we put it there. • All this for $125.10 on Thursday night and $269.10 per night on Fri. and Sat. (I guess there was a big event at the nearby racetrack, so they felt justified in price gouging.) The manager gave us a discount, but no apology, when we told him about our experience. He acted put out that we complained. • My card was charged the full amount on the first night of our three-day stay and I called because the adjustment hadn’t appeared. It finally appeared the next day. The night clerk was nice and I finally received an apology from her. I’d suggest the owner take a hard look at how this hotel is being run. My degree and work experience are in “Travel and Tourism” and I’ve never stayed in a worse hotel. less

The room was not cleaned thoroughly. After returning from the amusement park there was a note that the water would be off till morning which ended up being mid morning. Also was called at 2am by desk. less

We stayed a night while visiting nearby attractions. This hotel was very pricey because of location ! When we arrived to check in the entrance had a patio set up outside with lots of baseball teens and families staying. The teens were enjoying their time and spent a lot of time in groups in the hallways. Unfortunately a group was outside my door making it hard to sleep. When I entered the room I was upset that the cleanliness was not there. It was surface cleaned but the dust and grime caked on told me it was never thoroughly cleaned. The bathroom was outdated and very small. The sink to it and counter were in the bedroom part. The tv was very small, and the beds had lost their springs years ago. They actually dipped huge in the middle of mattress. I’m older and hurt my back trying to hurry out of it during fire alarm later in the evening. Speaking of fire alarm . We got to bed about 1 am due to noise of teenagers. At 5 am we were woken by fire alarms. Everyone was outside in the rain while the fire department checked for fire. This took an hour. I’m so glad there was no fire however 5 am. I couldn’t go back to bed! I spoke to the desk the next morning about problems and I was given 20% off my bill. I appreciate gesture but it still was an awful night! At 6 am they hurried and put breakfast together after fire fighters left. The gentleman was so friendly and a ray of sunshine! I wish I could remember his name. less