I stayed in this facility July 14th with my 12 year old son and his friend, we have a 4-pound chihuahua, which I paid a $25 pet fee for, I checked my bank account on the 16th, mind you two days after ... more
I stayed in this facility July 14th with my 12 year old son and his friend, we have a 4-pound chihuahua, which I paid a $25 pet fee for, I checked my bank account on the 16th, mind you two days after we stayed,and noticed a $250 charge on top of the $131 I paid. I paid an extra $25 pet fee upfront. I called the hotel and the girl who answered said no one could help me or tell me why there is that charge on my account, I contacted Best Western and they advised me only the manager at the hotel can help, over 24 hours later I called back and was able to speak to someone who said let me call you back I think that's a mistake that it was someone else, she called back and said unfortunately we found a poop underneath the desk, and we are charging you a $250 cleanup fee. I was shocked that they had the authority to remove money out of my bank account two days after my stay, without any explanation, she later called me and said I think we'll give you a little bit of a refund on the 250$ so all of a sudden my alleged 4 pound Chihuahuas poop is only worth $100 not 250! I am very diligent checking the room after 12 year olds for lost electronics, toys, chargers etc, I'm a very responsible pet owner as well, we left the room in better condition than we found it basically. After I asked to review my stay with Best Western, I detailed my experience, and received a very rude and threatening email from the management, for my review. Sorry ma'am you can't control reviews, you may somehow have the authority to take money out of people's accounts but you cannot control the reviews!! I hope a pet owners take heed and make sure if you stay in the pet room #118 you take video upon leaving and walk through with management and have them somehow sign off!! Believe me I wish I would have! less