Best Western Northwest Lodge

My previous review of this hotel was quite positive so needless to say I had no concerns about staying here again. Sadly I probably won't make that mistake again. The beds were extremely uncomfortable (I felt like I was going to sink to the floor). The room didn't feel clean, there was very little TP in the bathroom when we checked in, a light was out over the sink just to name a few things with the room (it felt like the room hadn't been used in a very long time). I was very disappointed to learn upon checking in the pool and workout facilities weren't available and there was no real breakfast to speak of (grab and go bag with junk). I understand that all of this is due to COVID-19 and outside their control but listing that on the website would have been a good idea. Upon check-in, we were told the elevator was out of order but it wasn't (they had just gotten it fixed apparently). When I checked out, it was out of order so I had to drag my suitcase down 2 flights of steps. The hotel needs some serious upgrading! less

On our 7 day trip, spending nights in several places, this was hands down the worst experience of the trip. I am so unhappy with this place, for so many reasons, I don't have the time or space to write down all the inadequacies it had. less

Unbelievable! Not requiring face masks, not sanitizing luggage carts, and not doing anything extra to provide protection to COVID. Honestly, we were taken back by their lack of care. Best Western website says they are committed to safe COVID travel and conditions. Not at this hotel. less

Everything about this hotel seemed like it would be fine. We just wanted a place to sleep for the night during our trip, and the price and location was good. The hotel looked clean, the rooms looked good. Then we sat on the beds and sunk down probably six inches or more. In a word, the mattresses were terrible. Maybe we should have asked for a different room, or just left, but we didn't. That was a mistake. What followed was a night of tossing and turning, I woke up with a kinked neck, and two days later it still hurts. Lying down on the bed was like trying to sleep on a marshmallow. My wife felt the same -- it was not possible to get comfortable. I would have been better off on an air mattress! The staff was also not very courteous when my wife called to ask for an extra towel. We had four people in a room designed for up to four (double queen beds), but the policy is to only put three towels in the room. We were told to come down to the lobby to get a towel, rather than having the hotel offer to bring it to us. Breakfast was a cheap and unenjoyable sack with a stale pastry and granola bar, and an apple -- the apple was the best part. No drink, no protein. We get COVID-19 prevents a regular breakfast, but something better could have been provided. less

I am used to a little better from Best Western but it is not a bad place. The room was moderate size, a little worn and pretty clean. The ice machine is broke on the main floor so you have to go to the third floor and when I took a shower the water builds up about 6 inches in the tub. The barely left enough toilet paper and the Kleenex was only one in the box. It was quiet and seemed safe. Overall the stay was fine but more in the class of a Quality Inn only more expensive. less