Short version: Unhelpful staff, dingy appearance, and a terrible breakfast made this a poor stay for my family. For details, please read on.
Full version: After a long drive, my family decided we nee... more
Short version: Unhelpful staff, dingy appearance, and a terrible breakfast made this a poor stay for my family. For details, please read on.
Full version: After a long drive, my family decided we needed to find a hotel and we settled on this Best Western, because we had decent experiences with other locations.
A quick rate check online showed it was in the right price range. Upon arrival the night manager said he could not price match or honor the online rate, giving us a rate almost $20 more than the lowest online rate. We went back out to our car, spent 10 minutes to reserve online, saving the money, then checked in without other issue. We were told that breakfast was included, but we'll get to that...
The lighting was wan and yellowish, and the hallway light fixtures were bare bulbs covered by roughly cut squares of wallpaper. The wallpaper, paint, and carpet we're all in a state of needing repair or cleaning. We were starting to get a bad feeling.
The room was clean, but the furniture was misaligned, the bathroom small and with a sink in the entryway where lighting made shaving more difficult. The room we stayed in had single pane windows that let in a lot of highway noise and the bathroom fan rattled alarmingly.
If we hadn't been so tired from the road, I would have asked for a refund and left, because we wouldn't have been able to sleep. In the morning we endured the raucous rattle of the fans and cleaned up, or tried to.
The soap, shampoo, and body wash dispensers we're all empty and the small bottles of shampoo and conditioner were not enough for each of us to use. We dressed and went for breakfast.
Breakfast was paltry and lazy. One type of pastry was available (cheese strudel muffins) which I wouldn't touch with a stick, two or three types of pre packed cereals (kinds we didn't care for), and child sized milks and OJs. There were also some apples with spots on them and stale old oranges.
I asked the front desk staffer if there was any other type of pastry and she rudely dismissed me saying that everything else they had was frozen. I offer to take a frozen pastry and let it thaw, but she said that they only had blueberry (which makes me sick) at hand, and that she wasn't going to dig through a bunch of boxes to find me something else.
Our breakfast was milk and butter, stale coffee.
We are leaving now and will not return to this location. I would encourage others not to either until substantial improvement is made in facilities, maintenance, and customer service.
Thanks for reading. Safe travels. less
Best Western North West Lodge, General Manager at Best Western Northwest Lodge, responded to this review
Dear guest, we are deeply sorry about our “dingy” and "unhelpful staff", this will be passed on to our front desk team. Unfortunately, due to our hotel’s policy we cannot price match prices from third party websites. Right before you checked into your room, we could have easily cancelled your room and helped you look for a different location. The location of the hotel makes it almost impossible to completely block out the noise from the freeway due to the hotel being right next to I-84. We will send out Maintenance team to the room and revise the fan, we apologize for the inconvenience. Our breakfast has been changed since the pandemic hit; we are getting accustomed to this change. We apologize it was not what you were expecting. We hope you have a great New Year and a better experience elsewhere along your trips