Worst hotel experience ever
We had traveled the entire day and after 10 hours of driving we received a call at 9pm with only 20 minutes until we would have been arriving, saying that our reservation had been canceled. The manage... more
We had traveled the entire day and after 10 hours of driving we received a call at 9pm with only 20 minutes until we would have been arriving, saying that our reservation had been canceled. The manager said there was a 'glitch' in their system and the hotel was overbooked. He did not help us with accommodations for the night elsewhere. We had to call many hotels as they were all booked and could not find a place that late and within an hours driving distance. It was very disappointing to travel all day just to find out you have no place to stay and there was no reason they shouldn't have called earlier. I hope nobody else ever has to go through what we did that night because it was the worst experience with a hotel I've had in my entire life. less
Best Western North West Lodge, General Manager at Best Western Northwest Lodge, responded to this review
We apologize for the cancellation, we tried getting you another room at a different hotel. You said no, at that point, we couldn't do anything. Our system failed when booking, we did not know this until late night. We understand how frustrating and unfair it is for a guest to go through this. We are talking with our techs and BW Corporate to fix these type of issues.