Best Western Northwest Lodge

It was a horrible experience. Dirty room, no blanket, ran out of toilet paper, no traction in the tub so I fell. They lied. No one told us the breakfast hours so no breakfast and they closed it early.They say they tell their tenants things but they didn't tell them especially about the breakfast bar. Did not know the pool and spa were closed till we got there. Tried to call twice before we checked in no one would answer. No TV channels except sports and paid programs. The phone in the room was dead so you couldn't call the front desk. Staff was extremely rude and know nothing about customer service. Websites are out dated. I've stayed in cheaper hotels than this one that had better customer service. less

Everything worked great. They were pleasant and accommodating. I have absolutely no complaints this time. The breakfast is minimal but fine. They do try to take care of your needs as best they can with the Covid-19 restrictions. I will definitely stay here again. less

The staff was very kind and accommodating despite the covid outbreak... our room was clean and everything was in working order. Very cozy and the building was quiet which makes for a good nights rest. We will defiantly be back soon! less

Short version: Unhelpful staff, dingy appearance, and a terrible breakfast made this a poor stay for my family. For details, please read on. Full version: After a long drive, my family decided we needed to find a hotel and we settled on this Best Western, because we had decent experiences with other locations. A quick rate check online showed it was in the right price range. Upon arrival the night manager said he could not price match or honor the online rate, giving us a rate almost $20 more than the lowest online rate. We went back out to our car, spent 10 minutes to reserve online, saving the money, then checked in without other issue. We were told that breakfast was included, but we'll get to that... The lighting was wan and yellowish, and the hallway light fixtures were bare bulbs covered by roughly cut squares of wallpaper. The wallpaper, paint, and carpet we're all in a state of needing repair or cleaning. We were starting to get a bad feeling. The room was clean, but the furniture was misaligned, the bathroom small and with a sink in the entryway where lighting made shaving more difficult. The room we stayed in had single pane windows that let in a lot of highway noise and the bathroom fan rattled alarmingly. If we hadn't been so tired from the road, I would have asked for a refund and left, because we wouldn't have been able to sleep. In the morning we endured the raucous rattle of the fans and cleaned up, or tried to. The soap, shampoo, and body wash dispensers we're all empty and the small bottles of shampoo and conditioner were not enough for each of us to use. We dressed and went for breakfast. Breakfast was paltry and lazy. One type of pastry was available (cheese strudel muffins) which I wouldn't touch with a stick, two or three types of pre packed cereals (kinds we didn't care for), and child sized milks and OJs. There were also some apples with spots on them and stale old oranges. I asked the front desk staffer if there was any other type of pastry and she rudely dismissed me saying that everything else they had was frozen. I offer to take a frozen pastry and let it thaw, but she said that they only had blueberry (which makes me sick) at hand, and that she wasn't going to dig through a bunch of boxes to find me something else. Our breakfast was milk and butter, stale coffee. We are leaving now and will not return to this location. I would encourage others not to either until substantial improvement is made in facilities, maintenance, and customer service. Thanks for reading. Safe travels. less

With the many hotel choices in the Boise area, don't stay here. The room had a smell, mattresses were uncomfortable, the staff was unhelpful and rude, there was an incessant banging noise all night long. I had to check out after one night and search for a room else ware. I am a loyal Best Western customer and have never had an experience like this. Very disappointing!!! less