We planning this mini vacation trip, booked the 2 rooms at Best Western hotel, in the 2 weekend of April 2019, the weekend was very busy for the hotel was full, when we got in the room 3rd floor, I se... more
We planning this mini vacation trip, booked the 2 rooms at Best Western hotel, in the 2 weekend of April 2019, the weekend was very busy for the hotel was full, when we got in the room 3rd floor, I see something holding from the sealing, I was thinking probably was a electric cable, but then I see some crumbs in the microwave table, I leave a cup on night in the table, pointing in the direction of the thing in the sealing, so we don’t did any complaints that night, We don’t want everyone get fricked out, but in the morning the cup has 3 termites and the thing in the sealing was more longer, one termites was walking in the table close to the coffee maker, so when we let the guest desk worker, He apologize and said the manager is going to take care, the next day when we talked with the manager she said( I’m sorry we live in Arizona, Termites like it) ?? They really don’t care, this bugs are very small, can go in your ears, your bags your stuff and carry on with your Clothes stray Home, THIS warning is for all, not only at this hotel but for all, you need to check your rooms when you get in, You never know what is hiding THERE. I thinking twice before leave this review, less
ChristinaC4066, General Manager at Best Western North Phoenix Hotel, responded to this review
Thank you for your review. We do apologize that you felt inconvenienced that evening. However termites are not known to travel. Although this building had them at one time, we did just have an inspection 3 days prior to your stay and the inspector found no evidence of an infestation. In addition, the front desk clerk offered to change you to another room had you not felt comfortable in the one assigned you. We did have another room available to you that night. The following link on wikipedia may be helpful for you to better understand: https://en.wikipedia.org/wiki/Termite Again, thank you for your review.