We recently stayed at Best Western NEI and I was appalled. Upon arriving, the hotel is extremely hard to find. The front of the hotel is littered with trash, and old landscape and looks extremely worn... more
We recently stayed at Best Western NEI and I was appalled. Upon arriving, the hotel is extremely hard to find. The front of the hotel is littered with trash, and old landscape and looks extremely worn, not to mention a used kitty litter scoop right behind the bench they provide you to sit on. Check in was normal, but once we arrived on the 3rd floor, we stayed in #322 the whole floor reeked of marijuana. I know this is something that they cannot control so I asked if they had another floor we could stay on and they said no. I called some other hotels in the area and they were booked. We went to use the gym and everything but the treadmill was broken. The air conditioning is leaking and there is a rather large pile of MOLD sitting right there in the room.Also I guess they have younger staff who have childcare issues, and behind the counter were employees children. I feel like this kept them from being able to properly care for customers. Across the room from us, an employee stayed in a room. She had 2 smaller dogs who barked all night. She had long blond hair and was rather foul mouthed when she was not on duty. If you are going to allow employees to live in your hotel, please tell them that they represent the hotel even when they are not on duty. The vending machines are half stocked and you charge the same amount for canned soda as you do for bottled soda. The room was basic. The outlet behind the table did not work. So we had to relocate the alarm clock which was a pain. The pool was nice, but the lighting there was awful. There were never any pool towels, we always had to go to reception to get some and they would put some in 35 to 40 minutes later. Having stayed at other Best Westerns, I did not expect this out of the hotel. Also when we were at breakfast there was a man there that was not staying there, and had wandered in off of the streets. We let the breakfast attendant know and also the front desk and nothing was done. We took our children upstairs to eat cereal because we felt that he was on drugs and was a danger to the children. When we came back down to leave for the day, we were told he was removed. Well he needed to be removed before we took the kids upstairs, not 2 hours later once breakfast was over and done. I do not know that I would stay there again. And I would not recommend that others stay there either. Between the random guy, the room stinking, the way the employees acted I just would not. less
Jennifer D, Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feed back regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Should you have any questions, please do not hesitate to contact me directly.