smelled like cigerettes
12/09/2019 georgeshellypainting, Conway, Pennsylvania
9/9/19 stayed in room 306, smells like cigerettes, small mold in the bathroom, ac unit is loud wakes you up when it kicks on and off. would not stay here again . location is harder to find than the us... more
9/9/19 stayed in room 306, smells like cigerettes, small mold in the bathroom, ac unit is loud wakes you up when it kicks on and off. would not stay here again . location is harder to find than the usual hotel. went here to goto hot rod drag week. they jacked up the price for the event. staff was friendly, location was near the track. but had terrible sleep and was clogged up all day due to cigerette smell. less
Jennifer D, General Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feedback regarding your recent stay at our property. On behalf of our entire team I would like to apologize for not exceeding your expectations.
When reservations are made on the Best Western website, or called in to the central office, a confirmation e-mail is sent for the guest records and verification. Due to the event in the area and no vacant rooms county wide, our hotel abides by the room type the guests have booked. In the future, please do not hesitate to contact us directly to make or verify a reservation at our property.
We do hope that you will consider staying with us in the future to allow us another opportunity to impress you.
Should you have any questions, please do not hesitate to contact me directly.