Ants with breakfast - Expired Posted Food Service Certificate
The lack of knowledge of hotel policy at check-in started our one night stay. At check-in we were told our credit card would be charged $10 for incidentals, however, the charge was $50, we were credit... more
The lack of knowledge of hotel policy at check-in started our one night stay. At check-in we were told our credit card would be charged $10 for incidentals, however, the charge was $50, we were credited the amount back at check-out as indicated. The half and half was 3 days past the expiration date at the coffee bar and the food service certificate that was posted by the breakfast expired in June 2019. These items can be overlooked, however, the small black ants the were crawling all of the breakfast buffet counter and walls by the syrup are not acceptable. The beds were very comfortable, the rooms were recently remodeled but the floor was uneven, there were large spackle marks on the walls, the shelf in the shower had been removed which left a black mold mark on the wall and the shower rod was not put in straight. less
Jennifer D, General Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feedback regarding your recent stay at our property.
We are recently undergoing changes to our credit card processing that did involve increasing the incidental hold at check in on credit card stays. This is not a charge, but a hold in the event of incidental charges to the room and is released at check out. We apologize for any inconvenience this caused and we are working to ensure our front desk makes guests aware of the recent policy changes during check in.
We deep clean our breakfast area at the end of every service to ensure that the area is clean for the next day. Our Food Service License is renewed yearly upon inspection, and is valid until June 20, 2020.
Our staff has been hard at work in our rooms completing the renovations and still have more work to finish before we consider it complete. We appreciate your patience with us and hope that you will come back and stay with us in the future.