Furry and Smokey
02/05/2019 186carlw, Albany, New York
If you like hotels with barking dogs and hallways that smell like wet cigars, this is your place. The floor mat at the front desk had more hair on it than my daughters hairbrush. I was booked into ... more
If you like hotels with barking dogs and hallways that smell like wet cigars, this is your place. The floor mat at the front desk had more hair on it than my daughters hairbrush. I was booked into a smelly smoker room when my comfirmation CLEARLY stated non-smoking. — I will give thumbs up to the young lady at the front desk. I was NOT the only unhappy person she dealt with. But she handled everyone. Smiles and all. Well done. I do long haul runs for work & leisure. Picked this for the location. Not again. (PS: it’s a local thing. The restaurant two traffic lights told me on the phone they never heard of the Best Western. Even though the front desk gave me the menu.). less
Jennifer D, General Manager at Best Western North East Inn, responded to this review
Thank you again for choosing the Best Western North East Inn for your lodging needs and for providing your feedback regarding your recent stay at our property.
I would like to apologize that we have failed to provide you with the best of experiences. I appreciate you providing the details of the inconveniences you faced during your stay with us, so that we can make improvements for our future guests.
We offer a broad range of rooms types, including pet friendly and smoking rooms. Our hotel and staff strives to ensure the accuracy of every reservation and will designate room assignments based on the reservations we receive in our system.
We definitely count ourselves as blessed to have the employees we do on our staff. I will be sure to let her know of your compliments.
Should you have any questions, please do not hesitate to contact me directly.