Leaves a lot to be desired
03/01/2017 Billie C, San Antonio, Texas
If you're sensitive to smoke or need to have a great breakfast, I advise you to find another place to stay for the price they are charging this place isn't worth it. The location is great, close to 95... more
If you're sensitive to smoke or need to have a great breakfast, I advise you to find another place to stay for the price they are charging this place isn't worth it. The location is great, close to 95, but because of my sinus allergies (smoke smell was seeping in my room from smoking rooms) I had a hard time breathing and did not sleep well. They need to invest in some good air filters and learn to keep smoking rooms and non-smoking guests on different floors. Smoking should be on the top floors and non-smoking should be on the bottom floors. I ended up switching to Marriott in the middle of my stay because I wasn't able to enjoy mybtune there. I suggest others to consider looking at other comparable places before staying here. less
Jennifer G, Manager at BEST WESTERN North East Inn, responded to this review
Dear Billie C,
Thank you for your response regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I would like to apologize again that you were placed near smoking rooms. We do have one floor of our hotel that is non-smoking, and had we known of your allergies would have been happy to place you there, or help you move your items to the new room upon your checking in.
We are constantly striving to provide a superior breakfast experience to our guests and are always open to suggestions on what we have available to improve our offerings. Again, I would like to apologize that you found our breakfast lacking.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 410-287-5450.
Jennifer Graham Donahue, CHA
BEST WESTERN North East Inn