Best Western North East Inn

39 Elwoods Road, North East, Maryland, 21901-1805, United States
based on 351 reviews Trip Advisor Logo
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Best Western North East Inn

Welcome to the Best Western North East Inn! Chesapeake Bay is minutes from this North East hotel, which is a favorite for newlyweds because of the nearby wedding spaces. North East, MD hotels are a choice spot for weddings and we are located 50 miles show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western North East Inn

Traveller Overview:
4.0 Rating: 351 reviews
Excellent 45%
Very Good 29%
Average 12%
Poor 7%
Terrible 5%
Rating

Travel759572, wrote review 20/01/2020

Would recommend staying at this Best Western

Very clean hotel; staff went above and beyond to assist with an issue we experienced during our short stay. Very friendly staff. The hotel and rooms were very clean, spacious and nice. The beds wer... more

Rating

jillandbill326, wrote review 03/01/2020

Disappointed

We have stayed there before and had an excellent stay. But this time the pool and hot tub were broken. The room and bathroom had ants and not clean well. There was dirt under the bathroom sink wall we... more

Owner Response
Jennifer D, General Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We currently have scheduled maintenance to take place on our pool and hot tub on January 6th, and are hoping that once it is complete, both amenities will be fully operational and available for guest use. Due to it being off season for most pools, the technician was delayed in getting to our location to perform the needed maintenance. After reading your comments I also spoke with housekeeping to stress the importance of ensuring all aspects of the guest's room are addressed and cleaned on a daily basis. I hope you will consider staying with us again in the future to allow us another opportunity to impress you. Should you have any questions, please do not hesitate to contact me directly.
Rating

Cgbasler, wrote review 20/12/2019

North East Treasure

We stay here frequently on our way north from Florida. Always comfortable, clean, nice breakfast and the staff couldn’t be any nicer, especially the lady who takes care of the breakfast area. We got a... more

Rating

mdsm221, wrote review 09/12/2019

This particular Best Western was more like Worst of North East!

Where do I begin? The first room we were given was on the second floor and it smelled like something died in there. In fact, as soon as the elevator door opened on 2 we were hit in the face with a rea... more

Owner Response
Jennifer D, General Manager at Best Western North East Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our hotel has recently undergone major renovations and strive to ensure the quality of service all of our guests experience during their stay with us. Our scores reflect the hard work and dedication all of our staff members put into maintaining the property to the high standards set by our brand. We take all guest feedback extremely seriously and management will be looking into the concerns you mentioned to ensure the quality of stay for current and future guests. I hope that you will consider staying with us again so that we can have another chance to provide you with the superior experience that we are known for. If I can provide any assistance, please don't hesitate to contact me directly.
Rating

aolejer, wrote review 08/12/2019

Pretty good but...

The room was pretty clean and well appointed. The TV was very small compared to most hotels I’ve stayed in. The bedding was nice. Breakfast was quite good. Two items of note, the indoor pool was ... more