No Cooperation At Front Desk
03/02/2019 scubajoe01, Virginia
During a previous stay I commented on a review about suffering through FoxNews at breakfast. That is not a news network and only portrays offensive material that it passes off as news. After previousl... more
During a previous stay I commented on a review about suffering through FoxNews at breakfast. That is not a news network and only portrays offensive material that it passes off as news. After previously complaining that about that, I was informed that I would be able to have someone from the front desk change the channel. I asked to have the channel changed and was almost being lectured about preference of TV watching. If no one at Best Western - North East, MD doesn't know, it is offensive because of the way people are described by the so-called pundits, especially if they don't fit the demographics of FoxNews viewers. The next time I need a hotel in that area, it won't be the Best Western in North East MD. I'll stay at a Sonesta, Hampton Inn, or any other hotel where they actually cater to the guests instead of arguing with them and trying to deny guests the choices to avoid that kind of offensive blathering. less
Jennifer D, General Manager at Best Western North East Inn, responded to this review
Thank you for taking the time to provide your feedback regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I would like to apologize again for your dissatisfaction with your stay. Our goal as a business is to remain neutral in respect to the politics of our guests, and we typically keep local news on for our guests to determine the best routes for them to travel upon leaving our property. Any views expressed on the news channels are not indicative of the views of the hotel.
We are constantly striving to improve the offerings of our breakfast menu and will be changing over to a seasoned potato to replace the white potatoes and side peppers we currently offer. If there are any items in particular you would recommend we offer for our breakfast, please feel free to contact me directly with your suggestions.
Should you have any questions, or if I could be of any assistance in the future, please do not hesitate to contact me directly at (410) 287-5450.