Dirty room and uncomfortable beds
I got here and I was disappointed because the doors were outside, so I did not feel safe. Then, when I got in my room, it looked clean, but it was not. I looked for a place to plug in my laptop and ... more
I got here and I was disappointed because the doors were outside, so I did not feel safe. Then, when I got in my room, it looked clean, but it was not. I looked for a place to plug in my laptop and a place to use it. There was no desk area or table, so i couldn't do that. When I found a plug near the chair behind the curtain, there was an old nasty cup and a bunch of nasty debris. When I called about it, a person came to clean, but all she did was pick up the cup and use a couple of wash clothes to seemingly "sweep" the debris up. This was not cleaning the room. The television remote was sticky. There was no warm water at all. I could get warm water from the sink or from the shower. The beds were hard and uncomfortable. less
Management Newport Inn, Other at Best Western Newport Inn, responded to this review
Thank you for your recent visit to our property. Our team strives to provide a perfect experience for every guest, every time. We sincerely apologize for your recent experience and we will continue to implement improvements to ensure we provide a superior experience for our guests. Again, our sincere apologies and we hope you will give us another opportunity in the near future.