Disappointing but hoping for better following renovation -- not currently recommended
05/12/2016 Levannah, Hendersonville, North Carolina
With several choices, I chose BW ahead of time for a one-night stay. My room had been recently renovated and looked very fresh - much appreciated. The room and bed were comfortable. All of the staff... more
With several choices, I chose BW ahead of time for a one-night stay. My room had been recently renovated and looked very fresh - much appreciated. The room and bed were comfortable. All of the staff I encountered were very friendly and helpful. On the negative side, several areas need improvement. Signage is absent or confusing. I actually drove around in the dark looking for the lobby and finally found it. It was difficult to find the walkway. The ramp needs some kind of handrail. In the room itself, everything seemed very clean, but in the middle of the night, I noticed the smell of cigarette smoke perhaps in the bed linens. I had requested a non-smoking room. Very off-putting. The shower never really got hot. At approximately 9 am, I received a call requesting that I move my car to the back of the building so workers could do work. I was not showered yet and wanted to enjoy a more leisurely morning. The breakfast is not gourmet, but is what I expected and it was hot and plentiful. I appreciated the free breakfast and the free wifi. Given what the area has experienced with the fires, I hesitate to be critical. The staff seem stressed and are doing their best. At this time, I can't recommend a stay. I am hopeful that management addresses these issues both those associated with the renovation and those not. I expected better of Best Western. less
glennah, General Manager at BEST WESTERN Newport Inn, responded to this review
First of all thank you for your review. And thank you for your recent stay with us. We here at the best western strive to make all of our customers happy. We try to give each customer superior customor care. Sorry you had some issues with your stay we will work hard to fix these problems. We hope you will come back and stay with us again.