Best Western Newmarket Inn & Suites

Booked in here for a night with colleagues, admittedly up there in pricing but the rooms were superb, comfortable bed and excellent bathroom facilities- and I travel a LOT. Breakfast was a very good variety and very nice and for a motel so close to a major road, I didn’t hear much road noise so pleasantly surprised. Would stay here again definately. less

Stayed here twice and had different room types each time. Both were good and we really enjoyed the room on the side of the hotel that is attached to the check-in area side, as it was a little more spacious and even had a loft area with extra beds that we were not expecting. Also, we knew we would be coming in a little late so we called ahead and the staff was very accommodating about meeting us for a late check-in. We pulled up and were immediately greeted warmly even though we were the last ones to check in. Thanks to the staff for being so nice! We enjoyed the location as it appears to be in a quiet part of town and a short walk to the train if you want to go to city center. I took the train and it is a breeze. I also took an Uber to city center and it is about 12-13 NZD. Would stay again! less

Firstly the room was very clean. We were looking forward to sitting down in the restaurant for dinner and a wine after a three and a half drive but were informed the restaurant is only for breakfast which is not advertised on the website which was very disappointing. I told them we would like to book breakfast for 7.30 because we had an early start but was informed the restaurant was not open on weekends which I found unbelievable. And they were not there before 8 a.m. I asked what I could do then? They would deliver a continental breakfast that night. We would not stay here again. less

This is a very average motel and very overpriced for what it delivers. Our room (room 2) was supposed to be delux: there was no hand soap, no safe in room, security chains broken or missing on 3 of the three entry doors, batteries missing from TV remote, had to ask for a frying pan, spa tub was of particular interest when booking but was not working, room and furnishings starting to show wear, main room had no heat or a/c (heat pump in bedroom only) , bathroom had no counter space at all, beware of hot water (dangerously hot), on site restaurant is a joke (only opened for breakfast at extra cost), very limited TV channels with no sky/guide, and... at time of checkout we asked for some discount due to spa tub not working, but were told we could have moved to another room (which is questionalble since they were fully booked)... and at checkout we were surprised to be told there was a 2% surcharge for using a credit card, something which was not stated anywhere on web site or during booking... however, the clerk did waive the surcharge as "compensation for spa being out of order"... we had planned on staying here two more times for 4 nights each as my wife was undergoing radiation therapy at a nearby clinic, but after this experience we cancelled those two bookings. less

After a dreadful visit to a disgusting hotel down the road, Best Western had 1 room left which I very gladly accepted! They were so lovely, friendly and attentive - making sure I had everything I needed. Would absolutely stay here again. less