Best Western Newmarket Inn & Suites

I was booked here by my travel agent whilst on business in Auckland. For me a business hotel needs to have a good bed, a proper kitchen so that I could cook rather than eat out, good internet, and a good shower. The bed was amazingly comfortable, the shower was amazingly awful.... The kitchen facilities was just a microwave and the internet was possible. I've certainly been to better places at a similar price point. less

Internet is at single digit speed at 1am. Slower than old dial up. Lights not working was not repaired. Front desk staff never smile. Give me a big sign when I complaint as if I am at fault. Gave a hair dryer to replace the non working hair dryer hard wired to the wall. less

I had the misfortune of staying here in room 2. Well over $200 for an unclean, old and tired room with many broken facilities. Spa bath had broken or missing jets, ranchsliders had broken safety catches. The noise from other rooms and the stairs made for a poor night's sleep. Stay clear unless you have money that needs wasting on a poor standard of motel. less

I booked an upgraded superior room for an extra price. I was given a standard room. I have now contacted the hotel 4 times and they have done nothing but send me a "thank you for your feedback" reply instead of refunding the amount I was overcharged. less

. Nice clean tidy and crisp rooms. Friendly staff helped out with an early check in for exhausted kids after a red eye. Room was scrupulously clean, relatively contemporary, very comfortable and we'll appointed full scal cooking and fridge. Opening directly onto back lawn and swimming area was so much more than expected from a city motel. Super convenient to the city, Cornwell park and motorways less