Spend your money else where
AVOID AT ALL COST. Staff treated me like a criminal because I arrived from overseas and falsely believed I had COVID-19. The moment I informed her I was under self isolation she was rude and provided ... more
AVOID AT ALL COST. Staff treated me like a criminal because I arrived from overseas and falsely believed I had COVID-19. The moment I informed her I was under self isolation she was rude and provided absolutely zero assistance. Provided me with the worse room possible. Right next to the road!!!! Asked for another room and receptionist blatantly lied in my face and made her own rules up about isolation and immediately offered me a refund. Had no interest in me as a customer. Even a walk in customer after me left because of how rude she was. Clearly she doesn’t want any customers. I just left and didn’t want to stay there. Rather spend my money elsewhere. She will regret turning away 2 sets of customers, the motel was empty already. Good luck surviving this recession. less
sbm1, Guest Relations Manager at Best Western Newmarket Inn & Suites, responded to this review
Dear Eric W
Visitors to this site should be aware that you arrived at our hotel following a flight from Dubai. This required you to self-isolate within a home or hotel room for 14 days. You were refusing to comply with these strict guidelines, which is against the law. This hotel will always prioritise the safety and health of its staff and customers.