Best Western Newmarket Inn & Suites

Not one at check in-waiting 30 mins, staff argued about the bill. Still have no GST invoice. Offered free breakfast then tried to charge for it. Massive attitude problem. Colleague had same problem and was dragged out of bed at 11.30 to pay account less

Lamp with blown light bulb Microwave that doesnt heat food Housekeeping isn't really clear or easy to follow Electric fry pan as a kitchen with no cooking spoon only metal utensils Asked to be moved and got a downgrade offer nothing like what id seen on their Website i swear the pictures are ancient Swipe card to front door wasnt registered couldnt get in took a while I wasnt allowed the vacuum cleaner at 650pm i was told its 2 l8 i had smashed a jar of jam shards were everywhere that in itself is disgusting behavior there's no dustpan or broom to collect it so i avoided the bathroom It was rather small and squashed The patio with the ranch of the new set of rooms dnt make sense u gotta climb it was it hard to get stairs put in? Its easier from ur parked car to inside ur house instead ur going all the way around... Omg horrid place and shocking service i swear to god if it wasnt paid for id be out of here Extremely appalled Nd unhappy less

We were stranded in Auckland due to Covid 19 for nearly two weeks. BW Newmarket Inn offered us a very good accomodation at a very fair price. The staff was very kind, skilled and helpful in this very difficult times. The hotel is in a nice neighbourhood offering easy acces to parks, groceery stores major transport routes. We thank all at BW Newmarket Inn very much. You guys do an awfull good job. less

I was stuck here bcoz my flight to Germany was cancelled, the staff was king enough to offer me a hot chocolate and comfort me, which is extremely warm during this critic time.New Zealand need the front line works like you! less

AVOID AT ALL COST. Staff treated me like a criminal because I arrived from overseas and falsely believed I had COVID-19. The moment I informed her I was under self isolation she was rude and provided absolutely zero assistance. Provided me with the worse room possible. Right next to the road!!!! Asked for another room and receptionist blatantly lied in my face and made her own rules up about isolation and immediately offered me a refund. Had no interest in me as a customer. Even a walk in customer after me left because of how rude she was. Clearly she doesn’t want any customers. I just left and didn’t want to stay there. Rather spend my money elsewhere. She will regret turning away 2 sets of customers, the motel was empty already. Good luck surviving this recession. less