Best Western Newmarket Inn & Suites

I had the misfortune of staying here in room 2. Well over $200 for an unclean, old and tired room with many broken facilities. Spa bath had broken or missing jets, ranchsliders had broken safety catches. The noise from other rooms and the stairs made for a poor night's sleep. Stay clear unless you have money that needs wasting on a poor standard of motel. less

I booked an upgraded superior room for an extra price. I was given a standard room. I have now contacted the hotel 4 times and they have done nothing but send me a "thank you for your feedback" reply instead of refunding the amount I was overcharged. less

. Nice clean tidy and crisp rooms. Friendly staff helped out with an early check in for exhausted kids after a red eye. Room was scrupulously clean, relatively contemporary, very comfortable and we'll appointed full scal cooking and fridge. Opening directly onto back lawn and swimming area was so much more than expected from a city motel. Super convenient to the city, Cornwell park and motorways less

We booked this 'hotel' for my son (14yrs) to recover from surgery to his leg- as it was close to the hospital. I will tell the story as it happened.We had seen that our selection of room said a 'king' or double and single- therefore we emailed and requested the later. We had an email back- that had a highlighted block saying 'request approved'- so I didn't read further through the small print, and booked it. When we checked in we were allocated to a room with a kingsize bed, we returned and showed a woman )who turned out to be the owner) the email- she repeated over and over and over again- you get what you pay for. We also highlighted that the restaurant was 'shut for Christmas' on the 20th Dec, and that we had paid (and chosen the 'hotel' based on this, a refund was made eventually after phone calls from the booking.com tool I used (whilst my son was in surgery). No apology- as I then had to leave him to get him food. Eventually we were shown to a room with two beds. Over 2 days later we received a call from the receptionist (not owner) to say that our room was empty. After they became aware we were in another room, we had 3 knocks in an afternoon- re servicing the room (despite the do not disturb tag). The room itself was a NZ average motel facility, not in accordance with other best westerns. I had to park 'anywhere' making it difficult to get the wheelchair in and out, rather than allocated closest to room. It was supposed to be a disabled room, and the sink was correct height, but the extra bed in a small room (all like this have clearly put extra beds into standard rooms), but the beds were two high for him to get into- even for me at 168cm, they were soft.The accommodation gets excessive traffic noise from the motorway beside, and my son was bothered by the repair noises from next door (which were fixing a very noisy heat pump). People regularly had to pass the window/door to get to the garden- which we needed open due to humidity. There were ripped curtains which were replaced. In short not a great stay, I would say it is convenient location,and would probably be fine for a overnight stay. less

The room was itself was OK. In the lower end of what I would expect from a BW hotel. The staff in the reception was however both not very knowledgeable nor helpful. The answer on help with local bus communication and shuttle bus questions was "you can google it".. less