Very disappointing; not even close to 4 star facility.
This is a very average motel and very overpriced for what it delivers. Our room (room 2) was supposed to be delux: there was no hand soap, no safe in room, security chains broken or missing on 3 of ... more
This is a very average motel and very overpriced for what it delivers. Our room (room 2) was supposed to be delux: there was no hand soap, no safe in room, security chains broken or missing on 3 of the three entry doors, batteries missing from TV remote, had to ask for a frying pan, spa tub was of particular interest when booking but was not working, room and furnishings starting to show wear, main room had no heat or a/c (heat pump in bedroom only) , bathroom had no counter space at all, beware of hot water (dangerously hot), on site restaurant is a joke (only opened for breakfast at extra cost), very limited TV channels with no sky/guide, and... at time of checkout we asked for some discount due to spa tub not working, but were told we could have moved to another room (which is questionalble since they were fully booked)... and at checkout we were surprised to be told there was a 2% surcharge for using a credit card, something which was not stated anywhere on web site or during booking... however, the clerk did waive the surcharge as "compensation for spa being out of order"... we had planned on staying here two more times for 4 nights each as my wife was undergoing radiation therapy at a nearby clinic, but after this experience we cancelled those two bookings. less