Best Western Newmarket Inn & Suites

Firstly the room was very clean. We were looking forward to sitting down in the restaurant for dinner and a wine after a three and a half drive but were informed the restaurant is only for breakfast which is not advertised on the website which was very disappointing. I told them we would like to book breakfast for 7.30 because we had an early start but was informed the restaurant was not open on weekends which I found unbelievable. And they were not there before 8 a.m. I asked what I could do then? They would deliver a continental breakfast that night. We would not stay here again. less

This is a very average motel and very overpriced for what it delivers. Our room (room 2) was supposed to be delux: there was no hand soap, no safe in room, security chains broken or missing on 3 of the three entry doors, batteries missing from TV remote, had to ask for a frying pan, spa tub was of particular interest when booking but was not working, room and furnishings starting to show wear, main room had no heat or a/c (heat pump in bedroom only) , bathroom had no counter space at all, beware of hot water (dangerously hot), on site restaurant is a joke (only opened for breakfast at extra cost), very limited TV channels with no sky/guide, and... at time of checkout we asked for some discount due to spa tub not working, but were told we could have moved to another room (which is questionalble since they were fully booked)... and at checkout we were surprised to be told there was a 2% surcharge for using a credit card, something which was not stated anywhere on web site or during booking... however, the clerk did waive the surcharge as "compensation for spa being out of order"... we had planned on staying here two more times for 4 nights each as my wife was undergoing radiation therapy at a nearby clinic, but after this experience we cancelled those two bookings. less

After a dreadful visit to a disgusting hotel down the road, Best Western had 1 room left which I very gladly accepted! They were so lovely, friendly and attentive - making sure I had everything I needed. Would absolutely stay here again. less

We chose this place for accommodation as we wished for a couple of days In Auckland to use the Rail network as this was something we had not done for some time. CBD accommodation is not really suitable if you need car parking without getting ripped off for it. This Best Western is super close to the Remuera rail station and also if needed on good bus routes. The room we had was well sized, tv in lounge plus another in main bedroom. Would we stay again; Yes location was convenient for what we wanted and unit was nice & clean. less

We loved our stay here. We could have our privacy in the bedroom and extended family could sleep in beds in the lounge. TVs with sky in both rooms. Shower with excellent pressure. VERY comfortable queen / king bed. Private, quiet, central, pool looked great for the summer. less