We went to Auckland to see Bruce Springsteen. We planned a 6 night stay. We picked Best Western because it is a chain we use often at home for business. We picked this location because it is called Newmarket so we assumed it was in the heart of Newmarket based on the information on the hotel website.
When booking, it only allowed us to select a room with a double and a single bed. We made the reservation but emailed them to say we didn't need two beds but, because of the duration of our stay, we needed space.
When we arrived, it was late evening. The room they gave us was cramped with a queen bed and two single beds There was one chair beside the entry door and a small table in the kitchenette with two wooden chairs. The prospect of spending 6 nights in this room was upsetting and we tried to find another hotel but given the concert and Gay Pride celebrations, everything was booked solid or was greater than $600 a night.
We talked to the Reception the next morning. She told us that there was nothing she could do, that they were booked full but would talk to the manager when she arrived.
When we got back later in the afternoon, she was in the midst of moving our luggage to another room. She told us that she wanted to make sure we were settled before she left her shift. The best asset of this hotel is their staff.
The replacement room was much better and recently renovated. A king bed, a larger sitting area, front and back door onto a deck that circled the hotel, a basic kitchenette and small bathroom but one with more storage than our first room.
We didn't use the pool but did take a look. It was small but looked clean.
We didn't have a car but there is a train within a 10 minute walk and a few basic restaurants and take-aways close by.
This place is better suited for travellers with cars because it is not close to much. It is not central to Newmarket's shopping and the restaurants nearby are very basic. No grocery stores close by, just a couple of convenience stores and bakeries.
In the end, we had a great stay in Auckland and we made the best of a less than ideal hotel experience. However, had the lovely Receptionist not worked to get us a better room, I am certain I would be writing a much different review. less