Best Western Newmarket Inn & Suites

The room we were given was not as per the picture that had been booked. Had travelled with a very expensive vehicle that had been professionally valeted & cleaned before the trip. The vehicle was being used for a special event. As such, it had been asked if the vehicle would be secure being parked on the premises when booking was made. Was assured over email that it would be. We were woken up at 8am by wood chipping on the property. We had also requested a 12pm check out time as we had been travelling very far and needed to have enough rest before the rest of our journey. No one had informed us that there would be loud work occurring on the property and that machinery would be close to the vehicle parked. Upon leaving the hotel, we saw the vehicle had been completely covered in debris from the wood chipping. Informed them of the bad experience. No satisfactory solution was offered when we informed them the vehicle would now have to be cleaned again before the event. Offering to "blow" and wipe it down was not good enough. No follow up was received. Had to follow up ourselves. Were told that a discounted rate for next visit. That was not a solution as we will never stay there again. A follow up call was made to offer half a refund for our stay. That does not cover the cost of the vehicle cleaning, new scratches on the vehicle paint work and inconvenience we have occurred. Worst hotel experience I have ever had. less

The rooms were spacious and I found them clean, comfy beds and good water pressure & good wifi. The location of the property was easy to find & very central. Parking could have been a little better. We stayed in a downstairs 1 -bedroom, you could hear doors shutting above and chatting. But that was at a reasonable hour. There is no water in their Swimming Pool. less

Not one at check in-waiting 30 mins, staff argued about the bill. Still have no GST invoice. Offered free breakfast then tried to charge for it. Massive attitude problem. Colleague had same problem and was dragged out of bed at 11.30 to pay account less

Lamp with blown light bulb Microwave that doesnt heat food Housekeeping isn't really clear or easy to follow Electric fry pan as a kitchen with no cooking spoon only metal utensils Asked to be moved and got a downgrade offer nothing like what id seen on their Website i swear the pictures are ancient Swipe card to front door wasnt registered couldnt get in took a while I wasnt allowed the vacuum cleaner at 650pm i was told its 2 l8 i had smashed a jar of jam shards were everywhere that in itself is disgusting behavior there's no dustpan or broom to collect it so i avoided the bathroom It was rather small and squashed The patio with the ranch of the new set of rooms dnt make sense u gotta climb it was it hard to get stairs put in? Its easier from ur parked car to inside ur house instead ur going all the way around... Omg horrid place and shocking service i swear to god if it wasnt paid for id be out of here Extremely appalled Nd unhappy less

We were stranded in Auckland due to Covid 19 for nearly two weeks. BW Newmarket Inn offered us a very good accomodation at a very fair price. The staff was very kind, skilled and helpful in this very difficult times. The hotel is in a nice neighbourhood offering easy acces to parks, groceery stores major transport routes. We thank all at BW Newmarket Inn very much. You guys do an awfull good job. less