Best Western Newmarket Inn & Suites

I was stuck here bcoz my flight to Germany was cancelled, the staff was king enough to offer me a hot chocolate and comfort me, which is extremely warm during this critic time.New Zealand need the front line works like you! less

AVOID AT ALL COST. Staff treated me like a criminal because I arrived from overseas and falsely believed I had COVID-19. The moment I informed her I was under self isolation she was rude and provided absolutely zero assistance. Provided me with the worse room possible. Right next to the road!!!! Asked for another room and receptionist blatantly lied in my face and made her own rules up about isolation and immediately offered me a refund. Had no interest in me as a customer. Even a walk in customer after me left because of how rude she was. Clearly she doesn’t want any customers. I just left and didn’t want to stay there. Rather spend my money elsewhere. She will regret turning away 2 sets of customers, the motel was empty already. Good luck surviving this recession. less

Rooms were large, spacious and sparkling clean. Staff friendly. Pool was an added bonus, however water would have been nicer warm. Stayed 10 nights. Only problem was roudy neighbours late at night when bands were in town. less

Although clean rooms, there were 5 of those teeny tiny milk pods, so you could only have 2 hot drinks. beds comfy.. but pool was digusting middle of summer, the pool is the attraction. water pressure, shocking litteraly dripping out of shower head. less

We departed from the motel early and a pair of pants got left in the wardrobe. When I contacted them, they said they tried to call however I did not receive any calls or notifications from them. She said she doesn't know if they still have them.. I said I would wait on the phone while she looked for them and she hung up on me. I have not been able to get through to them since it just calls through to voice mail. I left a voice mail, and they still haven't got back to me... less