Not a hotel that I'll stay again
11/04/2017 jiawen, singapore
Location is great as it's near City Hall station. However, this is a very old hotel and have the musty smell that is hard to get rid off when you enter the lobby. We stayed 2 times pre and post travel... more
Location is great as it's near City Hall station. However, this is a very old hotel and have the musty smell that is hard to get rid off when you enter the lobby. We stayed 2 times pre and post travelling to other cities in Korea. 1st time we got the corner room, where the bathroom is only separated by curtain. 2nd time, we got the normal room, where window is limited. Both rooms are hot as they don't open AC during winter months and it's hard to sleep at night even though we kept our windows open. Got a cold due to the open window less
bwnewseoul1969, Reservation Department at BEST WESTERN New Seoul Hotel, responded to this review
Good evening ma'am. Thank you for your time to notify us about the inconvenience, and we are sorry about that you could not be satisfied by your stay with us. Actually, you were stayed during winter, and there was warm conditioned room though. Hopefully, you could consider us once again when you visit soon in Korea then please give mention about your last stay, and we will serve you carefully and give better service ma'am. Thank you for your time to give the review and have a nice day!